worst insurance company in the world.
The company was not good. They offering too things in their policy. If something happens in your journey company stick it to their hard lows.
I lodged a claim. But they stick it to their things. not a customer satisfied company.
worst Insurance company in the world.
customer service is poor
I spent two hours yesterday on the phone and another two hours today, waiting for someone to pick up. Please get extra staff to help if you are unable to take phone calls due to the high demand. I can only call during business hours as our matter is about a school trip.
- Travel Cover Top International
Full cover for illness in Peru
Ended up in hospital in Peru with Bronchitis. Aussietravelcover were great. They sent me to the best hospital, the hospital had wifi so I was able to send all the paperwork from the hospital bed. This meant they paid for the hospital fees and I didn't pay a cent. I have just put in the claim for the cancelled tour that we missed and waiting for the payment now. If you give the right documentation and the claim isn't related to pre-existing you won't have any issues. They also checked on me every day to make sure I was ok. In my experience they were great,
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One Star Is Too Much To Give! Worst Customer Service!
My baby was sick overseas and we need to claim our expenses. We can't be able to contact their 24 hr emergency assistance overseas if we are using mobile phone unless we purchase pre paid cards on the phone so I have to ring my in laws in Australia to be able to contact them. They have finally contacted us and they were ok. Came back to Australia to apply for the claim, as per their brochure, they have a guaranteed 10 working days guarantee for claim with all completed documentation. And if they need additional information, a written notificati...on will be sent within that 10 working days? Obviously they need more documentation from us so they call my husband but because my husband was working he missed the call. I have given them my contact number too, but they didn't even bother to contact the other one. They just left a message that they will email us. No email received for that day so then I emailed them to follow up what documents they need to support our claims. I have emailed twice to follow up! No one bother to reply to my email except the auto reply that they have received my email. One week later still no reply so I end up calling them to see what was going on, i end up waiting for nearly an hour before they answered the phone. From my 2 follow up last 3 Jun, they have finally response by email saying sorry for the late response, and that email was sent 19 Jun. Cant believe it takes 16 days before they response. How ridiculous! I am not so happy! The claims maybe only cost $100 or maybe a bit more, how much more if the claims are thousands of dollar! This company are very quick to response if someone is buying the policy, but for claims??? You may be waiting for ages before they action! Claims lodged 20 May, now 20 Jun still nothing!!!!!
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||74 years old||74 years old||74 years old||74 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Pregnancy (max weeks)||23 weeks||23 weeks||23 weeks||23 weeks|
|Resumption of Journey||Not Included||Not Included||Not Included||Not Included|
|Hospital Cash Allowance||$6,000||$5,000||$4,000||$3,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||$5,200||$5,200||$5,200||$5,200|
|Luggage & Personal Effects|
|Theft of Cash||$250||$250||$250||$250|
|Credit Card Fraud||$5,000||$2,500||$1,500||$500|
|Travel Documents / Passport||$5,000||$2,500||$1,500||$500|
|Maximum Single Item Limit||$4,000||$4,000||$4,000||$1,500|
|Luggage & Personal Effects||$10,000||$8,000||$6,000||$3,000|
|Rental Vehicle Excess||$8,000||$4,000||$4,000||$2,000|
|Motorbike / Moped Coverage||Included up to 50cc||Included up to 50cc||Included up to 50cc||Included up to 50cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Cruise||Not Included||Not Included||Not Included||Not Included|
|Adventure||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Not Included||Not Included||Not Included||Not Included|
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