Australia On Line

Australia On Line (page 2)

 Verifiedozonline.com.au
4.8

247 reviews · Statistics

PositivevsNegative
96% · 23610 · 4%

Adequate Speeds Yes (130) · No (4)
Value for Money
4.8 (137)
Transparency
4.9 (116)
Customer Service
5.0 (146)
Attentive and efficient staff
Swift service
Affordable pricing
See the Best Internet Service Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Australia On Line247 reviews
Colleen Sinclair
Colleen SinclairNSWMurrumbidgee Region, NSW6 posts
  Australia On Line

thank you!!!

thank you for making ordering easier for those of us who are tech challenged. thank you for not sending a code to my phone when i cant get reception because i live in a rural area. thank you for not making me mental because i cant remember my password.
Sally
SallyVICGreater Melbourne (Metropolitan), VIC
  NBN 12/1

Great service

It’s so refreshing to deal with a professional Australian business, with its call centre in Australia.
My nbn box was fried from the electrical storm & Michael offered me a replacement that I could pick up from him that day.
Great service & much appreciated. Thank you Show details
Paul - Juno Institute
Paul - Juno InstituteVICGreater Melbourne (Outer), VIC
  NBN 12/1

Ready for Work

So many benefits to buying local. Was provided with first class around the clock service when our NBN box was frazzled by a lightening strike! Thanks to Michael I will be ready for the Xoom call in the morning. Show details
Ross
RossQLDSouth East Queensland, QLD
  NBN 25/5

Excellent in all areas

I have never regretted choosing Ozonline as my ISP when I switched to NBN, it is not very often for me to have to get Tech help but it is great to hear an Australian voice that I can understand when I need it most, not only that but the Techs are very very helpful. Show details
Rod W
Rod WSAMetropolitan Adelaide, SA5 posts
  NBN 50/20

Fantastic customer service unlike Telstra

I was with Telstra and suffered numerous dropouts over a period of three to four months. I asked many times what could be causing the dropouts but was always dismissed. They never offered to get NBN out to investigate. I then switched to Australia online and the difference in customer service was outstanding. They monitored my service and agreed I was having a large amount of dropouts. They organised an NBN technician to investigate and a problem was found and fixed. There communication was outstanding at all times and having an Australian call centre so much better than Telstra. Thanks heaps guys.
Rod W Show details
Value for Money
Transparency
Customer Service
Sam
Sam24 posts
  Fixed Wireless NBN 25
Value for Money
Transparency
Customer Service
Australia On Line
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bookman
bookmanMandurah22 posts
  Australia On Line

You don't need me to tell you

. . . how good Oz online can be. Just read the other reviewers, who are more eloquent than me.
They speak of super service when we haven't got a clue, how AOL suits them perfectly, well, that's because it's true!

Keep up the great work, guys. Show details

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angela
angelaVICGreater Melbourne (Inner), VIC2 posts
  NBN 12/1
Value for Money
Transparency
Customer Service
Arthropodium
ArthropodiumVICGreater Melbourne (Outer), VIC3 posts
  NBN 25/5

Suits me perfectly!

I love Australia Online! Tech Help helps with more than expected, and can usually point me in the right direction to find the real problem. Local, understandable, affordable and understanding. Show details
DR B
DR BVICGreater Melbourne (Metropolitan), VIC4 posts
  Australia On Line

When you have no clue

I have just received excellent and immediate service in helping fix my iPhone mail settings to enable access to my 'ozonline' emails. I had absolutely no clue, very many thanks Michael. Show details
BJK
BJKNSWNorthern Region, NSW2 posts
  NBN 12/1
Jan
Jan2 posts
  NBN 12/1

Our Ozonline experience

We have been customers of Ozonline for many years and have always found their service professional, prompt and courteous. But as I'm not tech savvy I have really appreciated & most importantly their patience. Show details
Phil
PhilVICGreater Melbourne (Outer), VIC2 posts
  Fixed Wireless NBN 50

New Customer - very happy

Couldn't get the big T to call back since last August, was a 40 year customer and decided not to go one with a new connection with them because they do not care. Very happy with the service received from Australia on Line. Request a rural connection and on line in a week. Show details
Margaret
MargaretWAPerth, WA2 posts
  NBN 12/1

Bloody good service

I have been with Australia Online for 17 years, and not once in all that time have I had reason to complain about them. I am a senior citizen and every time I have had to ask for help, it has been quickly and easily given. My major contact was with a young man named Jody whose service was exemplary. Since then I have been looked after by other service officers, most recently, Michael who has helped me out on several occasions recently. Forget the others, stick with Australia Online.
Margaret Show details
Attila K.
Attila K.VICGreater Melbourne (Outer), VIC
  NBN 25/5

Outstanding service and follow up

After a lightning storm caused a problem to our connection, Australia on Line not only had me up and running with a new box within the hour, but I received 2 seperate follow up phone calls to see how I was going and to help me fine tune the connection. I've heard the horror stories of people having to wait 2 weeks to fix the same problem. If you're not a fan of the 'virtual assistant' and just want quality service, give these guys a ring. You'll be glad you did.  Show details
Cathy
Cathy
  NBN 12/1

Amazing service!

After years of an unreliable internet connection and poor customer service with the big Telcos, it's been great to have a reliable and fast connection whilst receiving exceptional service from a local business. Show details
Value for Money
Transparency
Customer Service
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Adam M.
Adam M.NSWSouth-Eastern Region, NSW
  NBN 100/40

It's all about the service!

If you are not technically minded and just want your internet to work - the team at Australia On Line are for you. I have been with Australia On Line for over three years and in that time have required technical and account support a few times - each and every time they are helpful and just make things work. On one occasion my router died - and they helped me with a new solution within 24hr. I can not prise the team enough and recommend them to everyone.  Show details
Samantha streets
Samantha streetsTASNorth-West & West coast, TAS
  Australia On Line

Great customer service

Great customer service always willing to help. Understanding when things get tough. Very reliable and helpful. Great prices and value for money internet speed is amazing and would recommend to friends and family.  Show details
Jim J
Jim JNSWMid North Coast, NSW
  NBN 12/1

Great Back up

love the fact that the CSO's are able to talk to me in a way that is easily understood and that I am kept informed of progress when problems have occurred with my connection (rarely). Show details
Don
Don
  NBN 100/40

Support is accessible and expert

I changed to Australia Online a few months ago to connect to the NBN. All went smoothly. Recent NBN dropout was addressed promptly. The different thing about them is how accessible on the phone is expert support: they listen and then do something. Show details
Value for Money
Customer Service
Riki
RikiNSWHunter Region, NSW
  NBN 12/1

Great service - I highly recommend this ISP

The customer service from Australia Online has been excellent throughout the 10+ years they have been serving as my ISP. The connection speed has been in line with the package I pay for.
When problems have appeared, as they inevitably do through the years and changing technologies, the crew at Australia Online has been helpful and polite, and has resolved each problem. Show details
Stuart B
Stuart BVICGreater Melbourne (Outer), VIC3 posts
  Verified NBN 50/20

Getting exactly the same speed as my neighbors that are with larger telco but getting MUCH better support

The support is why I signed up and why I have stayed.

Where there have been issues, mainly teething issues, Australia Online follow up after the issue is resolved to ensure I am happy.

During a major outage where a tree bought down the overhead NBN fiber lines Australia Online Support logged tickets with NBN on my behalf as they knew I would be calling. They harassed NBN to get the job prioritized and fixed ASAP.

So happy that I recommended my Mum sign up with them after she tried twice to get NBN through Telstra, Telstra couldn't sort out her problems, Australia Online sorted it out in less than a week and only one phone call. Then followed up afterwards with a phone call to check Mum was happy Show details

Kim M
Kim MQLDSouth East Queensland, QLD21 posts
  NBN 25/5

Great support

Michael and Australia Online provide wonderful customer support. We have been with this company for years and have had no problems. If you want Australian support, friendly advice and reasonable rates, give these people a try. Highly recommended.  Show details
Kim N
Kim NQLDSouth East Queensland, QLD
  NBN 12/1

Excellent customer service is the root of a business' growth!

I have never experienced or received 5 star customer service from any other internet service providers in the past; and recently I've received it from Australia On Line - 4th March '2021 Kevin made the first contact in helping me with NBN connection - (Usually I have to chase the service provider for assistance.)
"Great work and keep it up Australia On Line" & "Thank you"
Please note: Excellent customer service is the root of a business' growth!
Serving and winning your customer is just like pleasing your Mother-In-Law!
 Show details
Sam K.
Sam K.
  NBN 50/20

Great product and service

Australia Online provides a great stable internet connection with good reliable speeds. They also provide professional polite and knowledgeable service. Such a better alternative to the bigger companies. It is a great relief to be dealing with someone who understands and cares about your experience! I am a very happy customer. Show details
Ben
Ben
  NBN 25/5

Exemplary Service

Fantastic service by Michael and the team at Australia On Line. The quick fix and the personal customer service is what is missing with many other providers. Wouldn't go anywhere else. Show details
Value for Money
Transparency
Customer Service
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Damien
DamienQLDSouth East Queensland, QLD
  Fixed Wireless NBN 50
Michelle
MichelleVICGreater Melbourne (Outer), VIC
  NBN 25/5

Great customer support

After a recent power surge knocked our NBN box out of operation, Michael from Australia On Line provided extremely quick support and organised to get the box replaced. I didn’t have to wait on hold for ages waiting to talk to someone like I’ve experienced with other companies. His response was almost immediate. I’m extremely impressed with the customer support provided!  Show details
Rose
RoseVICSouthwest, VIC
  NBN 12/1

Difficult problem resolved with patience

Michael was able to pinpoint that the modem was not ineffective but that NBN contractors who had been working at a pit next door five days ago were the culprits. Michael has a very calming nature and was extremely patient with me and my lack of NBN technical knowledge. Thanks again Michael. Show details
Katie.W
Katie.WNSWFar West, NSW
  NBN 100/40

Amazing reliable service!!!

Customer support is fantastic and extremely helpful. Extremely happy to be with a reliable Australian company with amazing follow up and service. If you want a reliable provider with quality product and service then Australia Online is the one to use. Thanks Michael for your support in getting our household back up and running again with the internet. Very happy Gaming family here :)  Show details
Owen
OwenVICGreater Melbourne (Outer), VIC
  NBN 12/1
Value for Money
Transparency
Customer Service
Rob Cousens
Rob CousensVICGreater Melbourne (Metropolitan), VIC2 posts
  Verified NBN 12/1

Excellent service

I contacted Michael by email as Telstra had an issue with the NBN "again" and I was not sure what was happening. I had hit a few reset buttons which was my big lesson for the day," don't" and Michael was on the phone assisting me through the set up process and getting back online in no time. Michael and his team are prompt and reliable when you need them , fantastic service as always. Show details
Greg
GregVICGreater Melbourne (Metropolitan), VIC
  NBN 25/5

Customer service

Have been with this company for years, recently had to connect nbn then hooked up netflix, amazon and disney on my tv via wifi.I had problems with picture quality and contacted michael thinking i needed to go to a higher plan. He suggested switching to 5 ghz instead of 2.4ghz which i was running at the time, now i have perfect picture even streaming 4k. This was resolved without me having to pay more for higher speed plan, they could have made more money from me but chose not to, not many other companies would have done that. They are based in Melbourne and easy to ring or contact if you have issues.
 Show details
LORNA JOHANSSON
LORNA JOHANSSON
  NBN 25/5

Excellent customer service

We have had an amazing experience with Australia Online. 1 internet issue and they were onto it 10 minutes after my email to advise about it. Exceptional customer service and communication. Cannot recommend highly enough.  Show details
Stephen
StephenVICGreater Melbourne (Outer), VIC2 posts
  NBN 100/40
David
DavidVICGreater Melbourne (Outer), VIC
  NBN 50/20

Such amazing service!

Seriously, dealing with these guys is so good - just switch to them! Amazing to be able to deal with a local right here in Australia (Melbourne) who actually knows what they are talking about. And the NBN connection and experience we have had has been really good so very happy we choose them.  Show details
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KJK
KJK
  NBN 12/1

Excellent service

Excellent, friendly and very prompt service each and every time I have contacted them.
Recently my nbn box was damaged after a storm which affected my ability to work.
Michael facilitated a very quick resolution and I’m so grateful.
I am so happy I chose Australia Online as my NBN provider. Show details
Linda J.
Linda J.VICGreater Melbourne (Metropolitan), VIC
  NBN 12/1

extremely helpful

Such a bonus dealing with someone local, who are easy to get on to, and that provide expert advice, even over Christmas. The are much cheaper than Telstra and I would highly recommend them.  Show details
Robbie
RobbieVICGreater Melbourne (Metropolitan), VIC
  NBN 12/1

Excellent Service and so easy to talk to

Michael has made it so easy to set up NBN and there was no hassle. Products arrived as indicated and follow up was prompt. Recommend Michael & his team if you need NBN setup.
 Show details
mick2013
mick2013NSWSydney, NSW21 posts
  NBN 50/20

good & bad

My partner & I thought we'd give Australia Online a go as we had read good reviews. With the slowest service my partner found it frustrating as she makes her living via the net.
Australia Online has OK customer service. In the end- service no cheaper or better than any others.

 Show details

Value for Money
Transparency
Customer Service
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