Reviewer Photos & Videos
- International Courier
- Verified customer
Slow, estimated times are a misleading
I Paid $92.50 to have a 0.3kg parcel sent from Perth to Sri Lanka. it estimates 1-2 business days for delivery, i sent it on the 17th and it arrived on the 24th. When i made an enquiry as to where the parcel was there was no reply.
I'll be using a different courier service next time.
expect slow deliveries and just know it is so hard to get into contact with them
I've sent with Australia post for years, mainly for business stuff and generally, I dont have issues. Its just every now and then that I get incredibly bothered by their services.
- most of the time pretty quick shipment and not too much bother.
- expensive, although you wont find any cheaper options really in Australia unless you are a business. If you are a large business, I would probably recommend a different courier.
- difficult to contact, I almost feel like their website is set up with the purpose of minimising customer contact.
- Unpredictable at times
- Dont send items that you dont wont to be folded or dealt with gently unless you pay the extra for that....
At least he didn't kick it from his van. As per the attached footage, he lobbed it at the door, you can hear the package hit the door, so rude.
A New Delivery Process
It is not first time when a delivery person leaves an aviso of the parcel then bother to knock to door.
It looks that is an new convenient AusPost procedure forcing me to pick up the parcel form post-office.
Why is this our only option
A day late despite being ready for dispatch 8am the morning BEFORE it was due.
Was home waiting for it, only knew it'd arrived because my dogs got up and investigated the door, when they settled i checked the app and it said noone home left in safe place.
No attempt at all to knock or ring the bell.
"Safe place" was right in the middle of the porch in full view of the local shopping center, lucky i was home instead of at uni like i was meant to be the day it was meant to arrive.
Literally a hedge a meter away from where it was left it could've been slid behind to obscure street view.
Questions & Answers
Sender told me they sent my package with International Courier like I requested but on the tracking info it says "Service International Express", is this normal?
My parcel has been “being prepared” for a week now, can you please shed some light on this?
Our last shipment from Australia took one week to arrive at our house in Dunedin, NZ
Casey K.Australia Post
'Being prepared' means that your sender has created the shipping label and emailed us the details but we'd usually expect to see the next tracking update advising they've posted it shortly afterwards.
I'd recommend getting in touch with your sender so that they can look into what is causing the hold up.
Waiting on a parcel. Has been saying processed by air carrier since 12 December. Can you let me know where it is please. ET150836200AU Tracking number
Casey K.Australia Post
We won't get any specific location detail until it's been scanned into the destination country but it is on the way.
Looks like it's heading to NZ which our website advises is estimated to take 6-12 business days.
Today is the 10th business day since this was posted on the 7th so you can expect to see it arrive any day now. Keep in mind is an estimated timeframe only and only meant as a guide but fingers crossed it doesn't get held up and does reach you in time for Christmas.
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