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Australia Post International Courier
Took 8 months to be in Australia and then they dont contact or deliver it
I waited 8 months for my parcel and i remembered to check the app its 7 December and it arrived at the facility november 17th and they never contacted me to tell me it arrived or never troed to deliver it, they had all my detials they knew the parcel was inquiried about by me and they had all my details yet they never tried to let me know they found it and it arrived at the facility, i feel like they dont care about customers, or even that you inquirie because they never update the inquiries, they kept it for months, and when it finally arrived...Read more
in perth the simply returned it to sender because they couldnt be bothered to contact me via my inquiry or via my postal address or email, i just feel like Australia post will try to reduce their work load by returning parcels rather then contacting us and retrace the inquiries for that parcel and tracking number, its really hurtful2 comments
Sure
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DanglesNSW, 2340
- 27 reviews
- 21 likes
Looses your parcels & Coustmer is wrong
Brought a item from over seas, had tracking number, INVOICE with my address listed. Australia post delivered item to another address & would not disclose where they ship item. & they said “my address wasn’t on file” even thought had all paper work. On phone for 35 mins with no help. Australia post was said “ I am wrong & my items not getting sent to me, even though it’s addressed to me” this is t the 1st time Australia post has “lost” items - IMO I think there a thief within Australia Post.
3 comments
Priscila L.Australia Post
Hi Dangles,
This sounds very confusing but also frustrating as you never received your parcel. Can you share the tracking number with me? Have you been in touch with the sender about not receiving y... Read more
our item? We would only deliver your parcel to the address on the label and if it doesn't exist then it should be returning it to sender, I'm sorry this didn't happen.Tracking number: LZ331033214CN
Company has shut down
No way, there could be 2 same tracking numbers & in the same town. Very annoyed
Casey K.Australia Post
Thanks for sharing the tracking number Dangles,
I've found the case you've raised and I can confirm that this parcel was definitely addressed to a completely different name and address than what you'... Read more
ve advised us your name and address is. This parcel has been delivered as addressed so it's not a case of it being lost or stolen.Similar opinion? Write a review on ProductReview.com.au!
Ross ClarkPerth
- 40 reviews
- 42 likes
How incompetent and rude can you get
6th July a parcel was left at my door, which by the way belonged to someone else, who lived in the same suburb. This has happened several times and each time I ring Aust Post to come and re collect. Its a delivery that requires a signature that clearly gets left without a signature. This time I didnt ring but they left a message at my door to phone them re the lost parcel. I called them and they answered the phone with "what"..I explained what happened and the chinese speaking lady says " what"..so I explained who I am and what I am calling for...no answer as she had put the phone down...too many overseas back packers work for Aust Post. And its still sitting on my desk awaiting them to come and pick up..
6 comments
Ibne F.Australia Post
Hi Ross
Not sure from where you have gathered the intel that "too many overseas back packers work for Aust Post". Moving forward, I'd like to investigate further with the agents ( who hung up on you... Read more
) Manager to review the conversation and take appropriate action. To do this, please send me a private message with the following details:Hi IBNE, I received a parcel on the 14th July to my current address in Yanchep, from Melbourne.
When the delivery driver (who was a chinese looking and chinese speaking delivery driver), dropped my p... Read more
Ibne
The parcel in question was given to the driver who delivered my parcel on 14/7/20 -68X000309 - 930203, she can confirm what I have stated earlier...Ross
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Li Li
- 3 reviews
- 3 likes
Disappointed
My itemns were delivered to my neighbours the amount of embaressment im suffering right now is beyond disbelief The postman needs to ask for photo id before handing over itemns were they dont belong to
2 comments
Michael M.Australia Post
Hi Li,
That's terrible to hear. Have you reported this incident to Customer Service so they can address this issue? If not, please private message me and we'll make sure it's addressed with the responsible staff.
No couldnt get through
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Questions & Answers
Jojoasked
Waiting on a parcel. Has been saying processed by air carrier since 12 December. Can you let me know where it is please. ET150836200AU Tracking number
2 answers
Casey K.Australia Post
Hi Jojo,
We won't get any specific location detail until it's been scanned into the destination country but it is on the way.
Looks like it's heading to NZ which our website advises is estimated to take 6-12 business days.
Today is the 10th business day since this was posted on the 7th so you can expect to see it arrive any day now. Keep in mind is an estimated timeframe only and only meant as a guide but fingers crossed it doesn't get held up and does reach you in time for Christmas.
Thanks for your time I appreciate it’s all a bit crazy for you at the moment
C.Leeasked
Hey I've got a parcel that's been "Awaiting Clearance" in Sydney since Friday 11/12. Any clue as to what the hold up might be? Tracking number is - EP444488659NZ Did pay extra when I had it sent from NZ for it to arrive by Christmas. Sent it on the 05/12 and cut off for courier to Aus is the 07/12. Thanks in advance
1 answer
Casey K.Australia Post
Hi C.Lee,
Looks like it was delivered yesterday :)
Have a great Christmas!
-Casey
嬿筑 徐.asked
I sent two packages to Taiwan on December 5th. Both packages were delivered within 6 to 12 days. It has been 13 days now, and it will always show "handled by air carrier", when will it arrive? My tracking number is: EJ266295558AU, EJ266282188AU
1 answer
Casey K.Australia Post
Hi there,
We do advise allowing a bit longer than estimated, especially given both the time of year and the current global circumstances, but I'd expect them both to be delivered very soon.
If you like you can call our international mail support team on 1800 007 678 as they may be able to give you a bit more information.
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Priscila L.Australia Post
Hi Steph,
This is really disappointing to hear and also concerning that we had your parcel for so long just to return it. We definitely care about our customers and want to try delivery all parcels ... Read more
that we possibly can. Our enquiries are a bit behind due to the higher volumes so customers may not hear back from us as soon as expected but I'd like to check the tracking and your case to see what happened and where we failed to delivery. Can you please send me a private message with your full name and email or phone number and the tracking number?