588 questions from our users
Hey there I was just wondering if I can have a reoccurring membership with this card
I've responded to your earlier question and private message, so please check either of those for my response.
Hey there I was just wondering if I could have a recurring membership with this card
I'm afraid not, as generally subscription based services require a credit card, whereas the Load and Go card acts as a debit card. Your best bet would be to speak with the company you'd like to have the membership with and see what they say.
i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?
I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.
When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft
Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.
It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
What name do you put when processing a load and go card
Sorry for the late response. Please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Can someone deposit funds into my travel load and go and do they need to use my name when depositing?
Sorry for the late response. If you still having this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
I had a pre authorised transaction cancelled 8/3/20 when will I see money back in my account
Sorry, I cannot answer your question. Perhaps ring the Australia Post Load and Go company to find out the answer.
Sorry for the late response. If you still have not received the money in your nominated account, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Have been trying to create online access for the new Australian post platinum card , when i enter all my details as required its always give me an error message , how can i create the online access for my card ?
I g ave up completely. Even phoned and still no help
Please call our Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
My GBP transaction won't go through. I was told to Verify by Visa which I have done. My next enquiry advised it was a merchant problem.
Have you been able to make the purchase since? I am sorry for the error but I recommend checking if the seller accepts the type of card you're using, if so then please reach out to the support team their number is on your card.
I strongly recommend deleting your comment as it contains card details, this is a public forum. I have reported your comment to Product Review to remove as well. I'm afraid I don't have access to the systems to assist you, our support team only has access to these systems. I'm very sorry.
I've transferred money to my child's card 2 1/2 hours ago and it still hasn't registered? Previous comment was within the hour. What is the maximum timeframe
Hi Natasha, Perhaps ring the Australia post load and go area to them to ask them the answer. You need to register your card online at the Australia post online site. It is also possible the money not appearing might have been stolen from your childs card. Take care.
I hope it's gone through now! If it hasn't please reach out to the Load and Go support team, their number is on the card, they will be able to assist you with any concerns.
How long does it take funds to be transferred in person in cash at and Australian Post to the card.
The card did not work for me in the US. I do not recommend it. Their service desk could not resolve the card issues despite numerous phone calls totaling 2.5 hours
It should be within the hour, are you still waiting for cash to come through?
Suddenly the arms are telling me 'wrong PIN number ' and surprise surprise , the 1300 phone number is constantly busy, and may not even exist. Poor product , Zero customer service.What do you SUGGEST
I know it's a pain but please reach out to the Load and Go team for more support on this as I don't have access to the systems to assist you.
I don't know why and I don't know how , but somehow the situation has righted itself. I think that perhaps all 3 ATMS had been affected by a brown out that apparently occurred shortly before I tried to use them. Anyway, problem solved.
Great to hear it :)
how do I change my phone number and put my new one one there
Just replied to your other question.
how do I chage phone number
I recommend calling the Load and Go support team, their number is on the card. They will be able to assist you with changing the phone number on your account.
How someone can transfer funds to my load and Go card from USA?
Your assistance would be much appreciated.. Cheer
Happy to help, can you tell me are you trying to put US dollars onto the card? Or are you travelling and want to Aussie dollars on it? Any details you can give me will help!
Hi, I've just activated my new Everyday Card and would like to transfer my remaining 151$ from my Load and Go Card, how can I do that?
Hi A Dawood,
Funds can be loaded onto the mastercard with a debit card however you may need to speak to the load and go team to take the funds off to do a bank transfer to your new mastercard.
can I swap my details from load and go which is about to expire to an everyday mastercard
The Everyday Mastercard is a new card so you won't be able to swap or transfer any details but you can still use your details for your new mastercard.
How can I find my user name and password?
Have you created an account in the past and have forgotten it or are you setting up an account today? You just need to enter a email address and password but if you don't have an account please create one.
How can I transfer money from my Load and go to another bank account
I'm afraid that you're not able to transfer money out of this card.
Had an amount of money taken from my card have contacted them by phone and said I did not make that purchase told it would be fixed a week later money still not replaced
Get an answer from our members and Australia Post representatives
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