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Australia Post Load&Go Travel Card

Australia Post Load&Go Travel Card (page 2 of 33)

1.4 from 654 reviews

Reviews

Review distribution

5 star
20
4 star
19
3 star
30
2 star
48
1 star
537

Don't use

published

Put money on card at post office to the value of item I wanted to purchase. Load and go added an extra 20 percent to the purchase price. My item purchase was declined. I have been reported to eBay for making a purchase as the card was declined. I knew nothing about this fee and it is not listed on the fees schedule on the net. The 1300 number will not do anything and stated that they do this to cover extra charges that may happen. This purchase was not a booking or air line fare. It was a straight purchase. I have now been blocked by eBay and now one is willing to help

1 comment
Australia Post
Australia P.Australia Post

Liesa

Liesa

  • 2 reviews

Extremely Poor Product

published

Really disappointed. Purchased card as an emergency back up for son travelling in Europe. Card loaded in Australia. All details loaded at Australia Post by a lovely helpful lady. Card doesn’t work as tap and go and won’t work in any ATM in Europe. Our son now stuck with no money. Wish I had read reviews before choosing.

1 comment
Australia Post
Australia P.Australia Post

pete

peteSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Does not work

published

Loading was easy. Cancelling and getting refund was easy. Actually using it was awful. Simply could not use the online login. Australia Post we’re unable to help Cancelled out of pure frustration.

1 comment
Australia Post
Australia P.Australia Post

No reimbursement

published

Loaded $300 on card for standard online purchase on a major site...vender never received funds yet my funds were debited from card...eventually got through to overseas customer service and said it was possibly a technical glitch..funds should be credited back within 3 to 5 days...still waiting and no help/assistance.
Avoid this card as customer service is substandard and unacceptable.

1 comment
Australia Post
Australia P.Australia Post

Jnm

JnmCanberra

Do not use this product.

published
1 comment
Australia Post
Australia P.Australia Post

This is a bad product poorly supported.

published

There is no support or service offered with this product. The web site at best is poorly structured and all I want to get my loaded funds back from the bank who's product it is. AustPost is the retailer of this product.

2 comments
Australia Post
Australia P.Australia Post
Dutchy
Dutchy

Sami - Firstly I have never been referred to as Dutchy, my mane is John. Second, this product has no support and I have already submitted (by post) my request to reclaim my $AUD1555 approx. I will NEVER recommend this product. It is a dud.

John H


Cindi

CindiMelbourne

  • Verified customer

Horrendous

published
2 comments
Australia Post
Australia P.Australia Post
Cindi
Cindi

Thank you for your help Sami, I actually got to speak someone helpful, I received a full refund and $100.00 compensation.


  • Verified customer

Barely works anywhere and no online support

published

I got this card for a trip to the US and am pretty upset that I’ve only managed to get it to work at a couple of locations over the past 2 weeks. There’s $800 on it and I can’t access it!! Luckily I have had another bank card, otherwise I would have been stranded without money. Now my other card is low and I just want to access my OWN money on my load and go card. But now the auspost app says that my card is blocked due to fraudulent activity!
I have tried calling the international number they provide, but it won’t go through and there is no obvious online contact information.
Would not recommend this card to anyone.

1 comment
Australia Post
Australia P.Australia Post

Service is awful

published
1 comment
Australia Post
Australia P.Australia Post
Stable

Stable

  • 19 reviews
  • 12 likes

I think it's great

published

I use mine for online shopping, load it up and spend it. I'm not a fan of the admin centre though, this seems to work intermittently. The other reviews are not good but I don't expect too much, I just put $50-$100 on and spend it.

2 comments
Australia Post
Australia P.Australia Post

Thanks so much for sharing Stable. What browser(s) are you having trouble with viewing the online account with?

Roxy

Stable
Stable

Don't know, computers interest me very little, I prefer reality. My wife calls the balance check (for which there is a charge) and has no problem. I'm suspicious.


Judu

JuduHervey Bay

Cannot put money on the card

published

Went to post office put $25 on load&go the transaction didnt hap pen but the posy office took the money gave me a reciept.rank loag&go they said go back to post office get reimbursed. Did that got money back.went to a different post office .same thing happened so now i have to go back to that post office tomorrow morning to get my money back. I am paying buy cash .so obviously there is a problem with the eptos
Connecting to the load &go

2 comments
Australia Post
Australia P.Australia Post
Judu
Judu

  • Verified customer

Rip off and impossible to refund

published

Easy to load impossible to use. Customer service department worse than an insurance company that can’t help and won’t help. I have been waiting for 4 months for them to sort out as money in accessible on card received by me.

1 comment
Australia Post
Australia P.Australia Post

An absolute disaster

published
1 comment
Australia Post
Australia P.Australia Post

Sena

Sena

  • 2 reviews
  • 2 likes

Change Password......

published

I wanted to see the balance on my Load & Go card. I have forgotton my password. So I sent in a request to change my password. There was a message on my screen that an email has been sent and to click on the link. I am still waiting. No email..........as yet. I have tried to see the balance on my card before and I failed as the system did not allow me to do it. What I am asking for is a very simple request.
The reviews are terrible......wonder wether anyone at Australia Post looks at them.

1 comment
Australia Post
Australia P.Australia Post

More problems with Load & Go cards

published
2 comments
Australia Post
Australia P.Australia Post
Koornalla
Koornalla

Of course it is on your web site if you want to look. I just want your card to work like all major visa cards. All the major player don't put some artificial criteria on renewal of your card. Almost as if you do not want business.

reviewer2232

reviewer2232

  • 34 reviews
  • 20 likes

Fawlty Towers

published
2 comments
Australia Post
Australia P.Australia Post
reviewer2232
reviewer2232

Yes, I was fully aware of the fees and charges at the time as it mirrored what else was available. Now is a different ball game. My review also highlighted the inefficiency of Auspost and the uselessness of the Load & Go.


Will I be able to view previous transactions

published

Given that there has been an update to the "My Post" and "Load and Go Travel" websites will we be able to view previous transactions made on the travel card prior to the update?

1 comment
Australia Post
Australia P.Australia Post

Gill

GillAustralia

Card blocked, I’m in Bali and 24/7 number not working

published

Was told that I couldn’t use my load&go reloadable card for ATM withdrawals in Bali and I should get a load&go Travel card, which I did. I am now in Bali, used it to pay for my accommodation and the transaction is declined. My card is blocked, I have tried to call the 24/7 support number but it just disconnects.

1 comment
Australia Post
Australia P.Australia Post

Nubia

NubiaDocklands, 3008

  • 7 reviews

will it charge any fee even the card never been used?

published

will it be charged any management fee for the card which is never be used since purchased? and what if i don't received a renew card even i register it in my account? thank you!

1 comment
Australia Post
Australia P.Australia Post

Wayne

WayneMornington

Very frustrating -this is a bad product!

published

It is so difficult to manage my load and go card on line: difficult is an understatement, as impossible is more accurate as despite numerous attempts over weeks I cannot log on (I used to be able to previously, but now not possible). No luck with gaining a response on line to the problem either.

4 comments
Australia Post
Australia P.Australia Post
Wayne
Wayne
Wayne
Wayne

Interesting to note and in many ways confirms my concerns with Aus Post and this product - although I responded on 13 April; today is 17 April and no feedback from Aus Post!


Page 2 of 33

Questions & Answers

tammin r.

tammin r.asked

how do I change my phone number and put my new one one there

1 answer
Australia Post
Priscila L.Australia Post

Just replied to your other question.

Priscila


tammin r.

tammin r.asked

how do I chage phone number

1 answer
Australia Post
Priscila L.Australia Post

Hi Tammin,

I recommend calling the Load and Go support team, their number is on the card. They will be able to assist you with changing the phone number on your account.

Priscila


Abbi

Abbiasked

Hi there..
How someone can transfer funds to my load and Go card from USA?
Your assistance would be much appreciated.. Cheer

1 answer
Australia Post
Priscila L.Australia Post

Hi Abbi,

Happy to help, can you tell me are you trying to put US dollars onto the card? Or are you travelling and want to Aussie dollars on it? Any details you can give me will help!

Priscila


Get an answer from our members and Australia Post representatives

Details

CategoryTravel Money
Release dateJul 2013

Visit official website

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