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Australia Post Load&Go Travel Card

Australia Post Load&Go Travel Card (page 3 of 33)

1.4 from 659 reviews · View Statistics

Reviews

1.4

659 reviews
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reviewer2232

reviewer2232

  • 42 reviews
  • 22 likes

Fawlty Towers

published
2 comments
Australia Post
Australia P.Australia Post
reviewer2232
reviewer2232

Yes, I was fully aware of the fees and charges at the time as it mirrored what else was available. Now is a different ball game. My review also highlighted the inefficiency of Auspost and the uselessness of the Load & Go.

Will I be able to view previous transactions

published

Given that there has been an update to the "My Post" and "Load and Go Travel" websites will we be able to view previous transactions made on the travel card prior to the update?

1 comment
Australia Post
Australia P.Australia Post
Gill

GillAustralia

Card blocked, I’m in Bali and 24/7 number not working

published

Was told that I couldn’t use my load&go reloadable card for ATM withdrawals in Bali and I should get a load&go Travel card, which I did. I am now in Bali, used it to pay for my accommodation and the transaction is declined. My card is blocked, I have tried to call the 24/7 support number but it just disconnects.

1 comment
Australia Post
Australia P.Australia Post
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Nubia

NubiaDocklands, 3008

  • 7 reviews

will it charge any fee even the card never been used?

published

will it be charged any management fee for the card which is never be used since purchased? and what if i don't received a renew card even i register it in my account? thank you!

1 comment
Australia Post
Australia P.Australia Post
Wayne

WayneMornington

Very frustrating -this is a bad product!

published

It is so difficult to manage my load and go card on line: difficult is an understatement, as impossible is more accurate as despite numerous attempts over weeks I cannot log on (I used to be able to previously, but now not possible). No luck with gaining a response on line to the problem either.

4 comments
Australia Post
Australia P.Australia Post
Wayne
Wayne
Wayne
Wayne

Interesting to note and in many ways confirms my concerns with Aus Post and this product - although I responded on 13 April; today is 17 April and no feedback from Aus Post!

Website says that the card is registered, but keeps asking me to add a card

published
3 comments
petermyersaus
petermyersaus
Australia Post
Australia P.Australia Post

Thanks for sharing your feedback and experience with us petermyersaus, it's appreciated.
The 1300 number is definitely the best port of call if you run into any issues when using the card so I'm glad they were able to help you out.

Roxy

petermyersaus
petermyersaus
Jono2018

Jono2018Melbourne

  • 3 reviews
  • 1 like

Worse product ever - does not work, site is useless - STAY AWAY

published

Australia Post this is ABSOLUTE RUBBISH. I cannot log into the site, I cannot use the card, there are SO MANY errors since I registered 1 year ago it is embarrassing! Fire the idiot running this service and get someone who knows what they are doing. I want a 100% refund today!

If I could you a NEGATIVE rating I would. Your score today is 1.5 out of 5, I think this kind of says it all...

1 comment
Australia Post
Australia P.Australia Post
Jo Ann

Jo AnnMelbourne

Completely Useless for Purpose

published
1 comment
Australia Post
Australia P.Australia Post
Suzy

SuzyToowoomba

Aus post is frustrating and inefficient

published

Tried to activate loadbgo card. Local PO didn’t know how to help. Said ph help line. Helpline said go to PO. Refused to give me copy of my transaction. Said only a couple of dollars left. Just forget it and get a new card. Great business model Aus Post. My card is in the bin. Never again.

1 comment
Australia Post
Australia P.Australia Post
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Mad Mum

Mad MumCatani

DO NOT PURCHASE

published

My 18yo son is stuck in Thailand on his first overseas trip without access to his funds. Card has been blocked due to fradulent activity. I get that this can happen but follow up with customer support has not helped at all & he is having to use his normal atm card whilst being charged ridiculous fees. We have used various forms of this sort of card but never had this problem. We will never ever purchase an Australia Post Load & Go card again

1 comment
Australia Post
Australia P.Australia Post

To slow

published

Just want an answer how hard can it be, a simple question and all I want is a simple answer but that seems to hard , how about some service

2 comments
Australia Post
Australia P.Australia Post
Kev
Kev

I just want to know if I could cancel someone from my load and go list as it seems something has gone wrong with a particular account,. Kev.

Ronnie

Ronniemelbourne

  • 2 reviews

Dreadful Customer Service

published
1 comment
Australia Post
Australia P.Australia Post
Dean D

Dean DMelbourne

Terrible customer service

published

Was given one of these cards as a present and planned on putting the money towards something I was saving for. I was told by staff at the shop to ring customer service and extend the date if needed. Rang customer service who said they won't extend it and told me to go back to the shop. The explanation given for not re issuing a card or extending the expiry was to refer to the terms and conditions. Terrible service. Educate your staff or look after your customers who are given poor advice by your staff.

2 comments
Australia Post
Australia P.Australia Post
Dean D
Dean D
Roberjan

RoberjanGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This card is useless.

published

This card was useless. The activation process failed and I couldn’t load money onto the card on line. I was charged to check the balance as I couldn’t do it on line. The app didn’t work and just strobed on my iPad. The customer support was useless and did not get back to me. I wasted hours trying to resolve these issues including two trips to Australia Post who said there was nothing they could do. Australia Post are disingenuous promoting this card to customers as they really don’t know anything about it.

ps 3 days later still no response from customer support.

1 comment
Australia Post
Australia P.Australia Post
zosh

zosh

  • 2 reviews
  • 1 like

Unreliable, non-functional, faulty, timewasters

published

My current replacement card has been difficult to useless for on-line transactions. I was told to use a 6 digit verification, then the four digit, but nothing works and vital payments are missing deadlines.Apparently the technology upgrades are usual standard dodgy tinkering - trashing a viable product. Australia Post passport photos are as dreadful a service as travel cards. so third world!

2 comments
Australia Post
Australia P.Australia Post
zosh
zosh
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Horrible unfriendly website

published

Unable to get access code to work or get information about access code can't speak to human and sorry I bought the card.,wished I had read the review first. The local post office was great

2 comments
Australia Post
Australia P.Australia Post
Janis
Janis

Got most of my money out of card minus what was charged for trying to contact customer services ($ 10),.....then put the card thru the shredder!!

The Only Time I Should Not Have Listened To Mum!!!

published
2 comments
Australia Post
Australia P.Australia Post
Skeptical
Skeptical

The card is already registered

published

I am so disappointed that trying to access my travel and go card through the app doesn't work!!!!
Can't access my card from internet either I leave in 3 days and I have this stress what a joke!!!!

1 comment
Australia Post
Australia P.Australia Post

Frustration

published

Well, like EVERYONE else, I am pulling my hair out...what a nightmare.
Luckily we have some time before we leave, so I'd appreciate being able to speak to someone, so I can register my card, & please don't tell me to call 1300 665 054...the option 7, doesn't take you anywhere...aaargh!

1 comment
Australia Post
Australia P.Australia Post
Simon

SimonPerth

I really hoped this service would be better

published

After reading these reviews I set this card up as a backup for other services I use. Now my card has been blocked because of incorrect pin entry and I cannot call the support number from the Nederlands. When I do I get a voice message saying "The number have called has been barred" in Deutch. [name removed], you seem lovely. Please tell me there is another way for me to unblock this card.

1 comment
Australia Post
Australia P.Australia Post
Page 3 of 33
See all Australia Post Load&Go Travel Card reviews

Questions & Answers

Tyler

Tylerasked

i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?

2 answers
Anonymous762
Anonymous762

I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.

When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft

Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.

Australia Post
Ibne F.Australia Post

Hi Tyler

It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

Valerie L.

Valerie L.asked

What name do you put when processing a load and go card

1 answer
Australia Post
Ibne F.Australia Post

Hi Valerie

Sorry for the late response. Please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

Susanneral

Susanneralasked

Can someone deposit funds into my travel load and go and do they need to use my name when depositing?

1 answer
Australia Post
Ibne F.Australia Post

Hi Susan

Sorry for the late response. If you still having this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

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