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Australia Post Load&Go Travel Card

Australia Post Load&Go Travel Card (page 4 of 33)

1.4 from 659 reviews · View Statistics

Reviews

1.4

659 reviews
5
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4
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3
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2
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1
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    2.8 (4)
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Seriously don’t bother

published

I bought this card for use in china, the fees and charges go on and on....then my card expired when I realised I phoned to be told they charged me $1 a month for the 9 months it had expired! So they stole the $10 I had left on it. A new card was then going to cost me $15. Forget it, the website is not easy to use and I found it didn’t work in many places.

2 comments
Australia Post
Australia P.Australia Post
Sussn
Sussn

I don’t see how it can be legal to charge a monthly fee for an expired card that I am not noble to use?

Olivia

OliviaAdelaide

Wish I had read this horrible reviews before purchasing the travel card

published
1 comment
Australia Post
Australia P.Australia Post

We are sorry, this card is already added to another account

published

I bought this card today! And I've got exactly the same problem. This is why I googled online and found this is an existing issue!!!! I tried online system and the app, it didn't work at all!!! When add the card, it says "We are sorry, this card is already added to another account. Please check your details and try again, or contact Load&Go Customer Support for assistance."

2 comments
Australia Post
Australia P.Australia Post
Zhang J
Zhang J
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Judy

JudyCoffs Harbour

The worst website I have ever tried to use

published
1 comment
Australia Post
Australia P.Australia Post
Dave

DaveAdelaide

Not happy

published

Not satisfied at all.
Why is there no one to actually speak to when there are obviously problems.
I guess i have to kiss my money goodbye.
Definitely do not recommend.

January 31st 2018 Update: Can't get any help

Can't believe that I can't get any help with the load and go card from what i see i am not the only one ITs about time you got this working properly.

4 comments
Australia Post
Australia P.Australia Post
Dave
Dave

Everytime we go to use the card it says it has expired even though expiry date is not until 8/19

Dave
Dave

Maybe you could give us a number to call that we can actually speak to someone and not the machine

DOUG

DOUG

  • 2 reviews
  • 1 like

Loadandgo Fails Again...

published

Once again loadandgo card has FAILED! Now the tunnel toll people are chasing me because loadandgo would not let them collect their tolls. What a waste of time! Today's rating - another big ZERO!

1 comment
Australia Post
Australia P.Australia Post
Daniel

DanielSydney

Online system is a nightmare

published

Almost impossible to access your account online. I lost my card and now have money trapped on the account. No-one in an AusPost store can help you get a new one and now that I've finally have a new card I cant activate it as the online system is so bad. Save yourself the trouble and get a different card

1 comment
Australia Post
Australia P.Australia Post
Jules

JulesDUBBO

Thank you

published

Thank you Australia Post for telling me it takes two working days to load my Load & Go Visa Card via internet banking
Jules
Ps Pays to scroll down through all the questions

1 comment
Australia Post
Australia P.Australia Post

Thanks for your feedback Jules.

~Sami

Grudfy

GrudfySydney

Does not work - STRESS

published

Good start, easy to load, tested before leaving Australia = confident - BIG MISTAKE!! Can’t access my money if I could give this card a ZERO I would. Travelling in Thailand with my family & can’t access any funds. It will not work at any ATM anywhere. Very stressful running out of local currency brought from home & not being able to withdraw more. Where we are eating & shopping will only accept local currency & we now have none! Thank goodness our local tour guide felt sorry for me & our card worked in his card machine so we now have some cash to pay him!! Now what to do for the rest of our trip. Pretty grumpy so much unnecessary stress!!! Will now need to try & use it at our hotel with huge commission & low exchange rate!

1 comment
Australia Post
Australia P.Australia Post
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  • Verified customer

Worst Visa Card Ever..

published

Worst Visa Card Ever.. I have 100 x $50 Cards that NO ONE online will accept... I gave them to 100 of my customers and they all returned them because NO ONE would accept them.... Worthless scraps of plastic. Cost me over $630 in Australia Post fees for the cards and $5000 for the credit and I cant use them. And they refuse to refund them....

1 comment
Australia Post
Australia P.Australia Post

Registering different email address to what using when a problem arises gets card blocked! GRRRR

published

I had the same experience went to post office where I purchased for mum, to check if working. Spent a $ on nothing to learn no pin under $100 tap and go. Cost me over a $ off card. 87 yo mother goes to NZ Friday 19 Jan, it won't work. Cousin tries with her email and her mobile phone number, now card blocked due to fraudulent attempt. I can see online as I registered it but call centre can't help unless mum who doesn't have a mobile with her phones and says ok!!!! I am her enduring power of attorney registered. Surely it can just be unblocked to allow me to reset currency to NZ $ and then she could use. I had a similar experience three years ago.

2 comments
Australia Post
Australia P.Australia Post
Rae
Rae
Jenko

JenkoMelbourne

Your updated site is crap.

published

I grabbed a new load and go travel card last week. Got home, created an account. Then went to activate the card and nothing happens. NOTHING. So I try to call on the customer service line. No humans to speak to, utterly useless.

3 comments
Australia Post
Australia P.Australia Post
Jenko
Jenko

After I enter the card number, CCV number and Access Code I then press the ADD CARD BUTTON AND ......NOTHING.

Jenko
Jenko

ps. I already use Google Chrome and cleared history.
pps. I also tried activation on another computer and on my phone app, which stated 'technical difficulties'.

Raymond

RaymondMandurah

I cancelled a transaction and you won't give me my money back for 12 days. That's rude and mean

published

Support I have to pay for phone calls out of my load and go card.and no one will help but they like to take money for phone call and won't give me my money.

1 comment
Australia Post
Australia P.Australia Post

Disappointing

published

Lots of screwing around to load money, slow to transfer, not accepted by some online systems, fees are quite expensive for the value provided and you can’t withdraw the money... kinda sucks

1 comment
Australia Post
Australia P.Australia Post

I appreciate you sharing your thoughts Dave. You can withdraw the money from any ATM that accepts Visa, and reloads done in store are instant.

Roxy

Jim

JimWoolgoolga

iPhone App not working for me

published

My wife & I are able to access both our cards & all wallets & transfer funds on my wife's Android phone App, but unable to do a damn thing on my iPhone Load & Go App. What is the problem with the iPhone App & can you fix it. Please advise A.S.A.P. Thanks in advance, Jim.

1 comment
Australia Post
Australia P.Australia Post
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Still waiting for some kind of resolution

published
2 comments
Australia Post
Australia P.Australia Post
Zoe
Zoe
Waiting

WaitingBusselton

  • 2 reviews

Waiting waiting again

published
1 comment
Australia Post
Australia P.Australia Post
DanM

DanMSydney

Absolute rip off and appalling service

published
4 comments
Australia Post
Australia P.Australia Post
DanM
DanM
DanM
DanM

If I could give 0 Stars I would warning do not purchase this card

published
Eric

Eric

  • 2 reviews
  • 1 like

Block my card I can’t use my money what can I do

published

They block my travel card after three days I purchased I have all my money in it, they said they will be back but never do. Who can help me??? Never ever use this card they will screw your life.

1 comment
Australia Post
Australia P.Australia Post
Page 4 of 33
See all Australia Post Load&Go Travel Card reviews

Questions & Answers

Tyler

Tylerasked

i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?

2 answers
Anonymous762
Anonymous762

I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.

When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft

Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.

Australia Post
Ibne F.Australia Post

Hi Tyler

It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

Valerie L.

Valerie L.asked

What name do you put when processing a load and go card

1 answer
Australia Post
Ibne F.Australia Post

Hi Valerie

Sorry for the late response. Please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

Susanneral

Susanneralasked

Can someone deposit funds into my travel load and go and do they need to use my name when depositing?

1 answer
Australia Post
Ibne F.Australia Post

Hi Susan

Sorry for the late response. If you still having this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

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