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Australia Post Load&Go Travel Card

Australia Post Load&Go Travel Card

1.4 from 660 reviews · View Statistics
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Reviews

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    4.0 (1)
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Stephen D
Stephen DPerth, WA
  • 11 reviews
  • 24 likes

Having to call helpdesk

published

I have been using load and go for a while and it usually works quit well. But I find the system totally stupid If your card expires with money on it, you cant simply tranfere money between cards. I have just spent 25 mins speaking to somebody in India to transfere money from an expired card to my new caed? It should either be automatic or I should be able to transfer money between cards online. I would assume it would not be rocket science. If it is some sort of security complience thing I would be very happy to find out what that would be.

However I have found the card usfull on the whole, and the phone help has been helfull

Transparency
4/5
Incentivised Review No
Australia Post
Sami M.Australia Post
Stephen D
Stephen D

Hi and thanks for getting back to me, but you did not answer my complaint about not beimg able to transfere funnds between load and go cards

Australia Post
Sami M.Australia Post
Kas66
Kas66Hobart

Do Australia Post staff know to scan the bar-code on the letter to activate the card?

published

I visited two local Australia Post offices where staff have been unable to successfully activate anyone's cards. Turns out they were scanning the bar-code on the back of the card when they should have been scanning the bar-code on the top right hand side of the letter. The bar-code on the letter worked straight away. I thought this might be useful feedback for people who are having difficulty activating a renewed card.

Australia Post
Australia P.Australia Post
Judu
JuduHervey Bay

Cannot put money on the card

published

Went to post office put $25 on load&go the transaction didnt hap pen but the posy office took the money gave me a reciept.rank loag&go they said go back to post office get reimbursed. Did that got money back.went to a different post office .same thing happened so now i have to go back to that post office tomorrow morning to get my money back. I am paying buy cash .so obviously there is a problem with the eptos
Connecting to the load &go

Australia Post
Australia P.Australia Post
Judu
Judu

Will I be able to view previous transactions

published

Given that there has been an update to the "My Post" and "Load and Go Travel" websites will we be able to view previous transactions made on the travel card prior to the update?

Australia Post
Australia P.Australia Post
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Nubia
NubiaDocklands, 3008
  • 7 reviews

will it charge any fee even the card never been used?

published

will it be charged any management fee for the card which is never be used since purchased? and what if i don't received a renew card even i register it in my account? thank you!

Australia Post
Australia P.Australia Post
Matt A
Matt ACentral West, NSW
  • 2 reviews

Overall pretty good... until now.

published

for 2 years I have not had a problem, but I just got sent a replacement card... went to activate it online, got a message saying its already activated, so I went to the nearest Aust Post outlet, and loaded $400 onto it, to pay a bill, for 2 years this has gone through instantly, but today? few hours later, and the funds have not gone into my card, I can not link the card to paypal properly, and now I cant make a payment I promised today... At least I have the receipt, if the money is not in by 9am tomorrow, I will be chasing a complete cash refund, and chasing costs.

Australia Post
Australia P.Australia Post

Load & GO beginner

published

I purchased my L&G the other day. Thought I would GO check reviews gs not sure l want to use it anymore how can there be so many errors with something like this?

Australia Post
Australia P.Australia Post
Anna
Anna
  • 3 reviews
  • 1 like

So far so good...until now

published
Australia Post
Australia P.Australia Post

Duplicate transactions

published

Hi,
I am in the same boat, transaction on my load and go card shows pre authorised purchase then purchase and fee charge rang customer service today taken money out twice? same as other customers, purchase amount, a pre authorised amount and also 9c fee, now have to wait to see if being credited for duplicate amount taken

Australia Post
Australia P.Australia Post
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TREV
TREVsydney
  • 12 reviews
  • 2 likes

Be Careful And Check Regularly

published
Australia Post
Australia P.Australia Post

Hi Trev, I think you are referring to a load and go card from Australia Post, this is the Prepaid TravelSIM (phone SIM card) product review site.

TREV
TREV

i was referring to the load and go card

apologies

  • Verified

How to fix your card

published
Rae
Raecountry
  • 2 reviews
  • 5 likes

unable to access data

published

I purchased a card 07/05/2015 a great idea for purchased on line if needed, easy to add money to and easy to use. However, trying to access my information on line was impossible, twice now I have had to ring for help, had to answer many questions which was o'k and access codes were reset and all other things that went with it, But, each time I tried I could not get onto my info; I was so frustrated. I still have some money left on my card but I don't know how much, I don't wish to call customer service again as I don't feel I would get things sorted out, and one other thing is it is very difficult to understand the customer service assistant, so i don't use the card now and it expires 08/2017, next month. Mauvine.

Australia Post
Australia P.Australia Post
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charles
charlesSydney, NSW
  • 3 reviews
  • 3 likes

ok until the update now useless

published

ive had it for a year or so and it worked well...until the new "update" asking for more private information and then not allowing me to add my card (should be connected to my account automatically yet not)so now i have a useless card and not able to access my money already on card..i read woolworths has a load and go card...so i am switching to them..this is another customer australia post has lost..

Australia Post
Australia P.Australia Post
joanne king
joanne kingPeel, WA
  • 7 reviews
  • 6 likes

confused and angry

published

i have rang the 1300 number and was put on hold for 35min, after which I requested a call back [twice now} and nothing.. I went to the site given by the customer service and it doesn't exist.. I cant login, or change my password, What do I do, I cant even check my balance online !!!!

Australia Post
Australia P.Australia Post
Elfi
ElfiAdelaide

Unable to get thru to call centre in excess of 48mins

published

Have tried ringing call centre 3times today, last time 950pm. Unable to activate card as do not remember 6 digits used 2 years ago. This is extremely frustrating, not at all impressed.

Australia Post
Australia P.Australia Post
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Questions & Answers

Mohamad A.
Mohamad A.asked

Hey there I was just wondering if I can have a reoccurring membership with this card

1 answer
Australia Post
Cat P.Australia Post

Hi Mohamad,

I've responded to your earlier question and private message, so please check either of those for my response.

- Cat

Mohamad A.
Mohamad A.asked

Hey there I was just wondering if I could have a recurring membership with this card

1 answer
Australia Post
Cat P.Australia Post

Hi Mohamad,

I'm afraid not, as generally subscription based services require a credit card, whereas the Load and Go card acts as a debit card. Your best bet would be to speak with the company you'd like to have the membership with and see what they say.

- Cat

Tyler
Tylerasked

i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?

2 answers
Anonymous762
Anonymous762

I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.

When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft

Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.

Australia Post
Ibne F.Australia Post

Hi Tyler

It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

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Details

CategoryTravel Money Cards & Currency Exchanges
Release dateJuly 2013
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