252 questions from our users
Hi my parcel has reached my local facility and said at 10am onboard for delivery today,now it says in transit again.usually it arrives when it says onboard today.curious as to why its now saying in transit again after being in the drivers van as it stated at 10am cheers
Not sure. However it seems Australia Post cannot answer the question either. My thoughts are that the driver has been delayed due to bad weather, forgot to deliver or ran out of time. Or like my issue...was never in transit in the first place for delivery.
Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...
Yeah I have a similar thing from mount waverly aust post.
The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001
No, you may not. We are nothing to them. Bow down and accept your fate :)
I am waiting for my passport and it has been sitting at like this for 5 days - Item processed at facility
DANDENONG SOUTH VIC. I am hoping to fly next week. Do I cancel my holiday? Will it arrive in time?? Please help. I lodged a tracking question and have had no answer and it is still sitting there today. My number is 564377274018.
My partner is also waiting for his passport.
Auspost does not care.
Hi - i have been tracking a parcel through the Auspost app. It has been delayed which is understandable. It seems to be in the delivery city but has been waiting to be processed for delivery for over a week. the number is 997061723842
So i will answer my own query. I have been tracking this parcel via the auspost app. As it is overdue the auspost app sent me a message stating that i should launch an enquiry. I did that and received...the reply which stated that the tracking number is invalid. a tracking number TRACKED BY AUSPOST IN THEIR OWN APP and LATE according to them. I give up !
I am in WA. After many calls to Australia Post. Have finial been told that all post is on hold from NSW. If they had the decency to inform me earlier when it first happen I would have sourced what I n...eeded from somewhere else. Instead they lie to you for days. I am a small business and I one day alone it has cost me $2000. They still can not say when issue will be resolved.
Whilst it is clear that the flooded rail lines have caused delays for parcels arriving in WA and i accept that, the complete cessation of tracking information / updates is what is unacceptable. I have...3 parcels coming that have just "stopped" - no tracking updates in over 3 weeks, no change to projected delivery date - nothing. Make an enquiry results in the same - no info just "delayed" when do i assume that they are NEVER coming ?
There needs to be a Royal Commission to investigate Australia Post ASAP!
And the Minister responsible should activate it or resign. The same Minister should publish a register of all contractors and staff police clearances. There needs to be exam of logistics methodology. ...Why items bounce from state to state. Prices VS service delivery.The MSM and ABC should formally investigate the serial failures of this organisation, given it was a gift from tax payers to the commercial world.The way APost has relied on excuses rather than to flex with the challenge is one thing, but the have added xxx% to costs while adding xxx% to deliver times/reliabilty is at almost extortion levels.This issue is almost as bad as fuel pricing and they share the same govt protection vi laws at the privatization level that allow them to be unaccountable. The Min should establish a performance auditor specifically for AP and all exec wages are aligned with a return to 1st world service.AP should be gutted to sit beneath the ACCC, (as should Telcos and fuel companies ) AP should have used air freight when the rail went down,period. There should NOT BE ANY BACKLOG this late after the rail loss.The pandemic has all but gone on the ES and WA is fully open, yet the mail has never been slower. Write to your local member NOW. There is an election looming
Australia Post are CRIMINALS!
Criminals often have visible moral and ethical goal posts. I believe it's called 'honor'.
Which comes from respect of the hand that feeds you. APost would not know a goal post if it saw one.
It's too busy eating hands....
I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?
Have seen this message since 30th Nov
Ready for processing
It's either waiting to be picked up from the sender or ready for sorting at our facility.
How can I know or how long will it be before I receive it its nearly two weeks since I've purchased the product.
i have had the exact same thing on the site it says delays are expected this is factored into the expected delivery date however I have not been issued with a delivery date will be calling them tomorrow
My parcel was due 29 oct. Tracking shows “we’ve got it” for the last three weeks but no revised delivery date. No point contacting them they just say the same unhelpful thing every time. I can understand Covid delays but no updates at all!!!!!
Hi I’ve ordered a pair of shoes from Birtinya, Queensland on 3rd November but they have not come or even been processed. I am in Sydney and it is past the expected delivery date. My tracking is 99705690971501004300904. Thankyou
Two parcels posted on the same date, 19 October 2021. One was delivered 27 October. The other identical item’s tracking seems to have frozen in time after tracking saying “we’ve got it” - I.e. no updates despite acknowledging my query lodged on 8 November.
Tracking number 34ATH5001508. What’s going on?
Hi, could you let me know the status of
It has been nearly a week and the delivery date hs passed, but its still stuck in Perth.
You would be better Contacting AU post on facebook messenger as its the only way to get a response out of them these days. They havent bothered replying here in ages.
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