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Driver refuses to drop off any parcels at my front door due to a "unsafe driveway" because apparently reversing out of my driveway is too dangerous when i dont understand how they keep putting the collect from post office notices in my letterbox when you have to pull into my driveway to do that, so they will pull up my driveway to deliver the collection notices but cannot deliver parcel to my door. Ive had a case pending for 2 weeks and i was replied to with a rude reply. Toll and startrack have no issues and always deliver to my door. Sick of wasting my time with them.
- Domestic Parcel Post (Standard)
Good to know: it takes longer to deliver from Adelaide to the Adelaide Hills than from the UK to Australia !
I ordered some small brass tips for my walking stick from the UK via EBay by international priority shipping (EBay Global Shiping Program).
Here is the timeline according to EBay and to Australia Post's email:
Sent from the UK : March 16, 2021
Arrived in Australia: March 24, 2021
i.e. 8 days to be sent from the UK to Australia, while the UK is on the midst of a pandemic.
...Cleared customs and arrived in Adelaide: March 26 We are April 6th, 11 days after the package arrived in Adelaide , I am still waiting for delivery to Blackwood in the Adelaide Hills. What more is there to say?
Zero stars if i could
I don't know how this always seems to happen! Apparently my parcel (a birthday present for my daughter) has hit 'congestion'. Which essentially means it has been sitting in Adelaide for 6 days doing nothing. Now I have been told it is delayed. I live in SA so it shouldn't take in excess of a week for a parcel to travel 4 hours. Auspost won't even do anything until after the 24th and then if the parcel is 'missing' it will be too late to order another. Can't blame covid, this has happened to me before covid was even an issue. Disappointing to say the least
Item is shipped from Melbourne but it needs to be sent to Queensland to be processed and sent back
Biggest joke of a service. My item was purchased online, the warehouse is 30 mins from my place. AusPost send it to Queensland, I assume because they don't care about the environment to then process it for 1 day and send it back down to Melbourne. Absolute disgrace.
ive lost hundreds in item worth
theres been multiplw times i dont recieve delivery notices until my stuff gets sent back and i lose my item. they have also thrown expensive and delicate work equipment over my fence repeatedly, i sh*t you not. i am disabled and work from home. when they stuff up with my equipment i lose money from missed work. i just cant rely in this kind of garbo for my livelihood.
on a side note gladys from their twitter needs to pull her head in because i dont think sassing aussie customers with genuine concerns is the look auspost is going for- unless they are? wouldnt be surprised
RESOLVED EXCELLENTLY! Out for delivery then in transit again!
Did a fantastic job when queried as to why parcel was out for delivery then in transit again. Was given excellent service and allowed me to pick up parcel from Depo
Got a parcel coming from Cairns to Brisbane. Should be here in 2 or 3 days. There are all these Covid excuses but no parcel. We all know about the lack of Covid in Queensland. Tracking app doesn't update. Why would you use Australia Post? Any other company would care about getting your parcel to you. Australia Post just give excuses.
Queens land to NSW via PERTH
Posted with tracking number on 23 April in Queensland registered in Perth Western Australia of all places on 1 March (day which was supposed to be delivered to moi) didn't get to Sydney till the 4 March delivered 5 March, thankfully it arrived but why send mail to the totally opposite side if this ‘Great Southern Land’ that doesn’t make fiscal sense
Australia post ...postie
I don't know the postie but he has something agents my letter box he can't put it in right ?
Wet mail damaged mail mail can not be retrieved from the letter box with out been damage .............
How long is a piece of string
I understand Covid-19 is having an impact on delivery times, but I wish delivery time estimates felt less like absolute guesswork. If I order today will I get my package within a week? Two? Three? Australia Post has often been on the slow side in recent years, now a package might arrive in a time frame no different to pre-Covid, or it might take so long to arrive you'll be wondering if its been redirected to be sorted on the moon.
My latest order - to be sent from Melbourne, Vic to Bathurst, NSW - was placed on the 28th Jan, early in the day t...o take advantage of the "post before x time for guaranteed same day dispatch". The seller did indeed provide the tracking information and confirmation it'd been sent same day. Then no sign of motion in tracking until the 1st Feb. I've seen it take longer, so not too bad I guess. It proceeds to show the usual "in transit to next facility" to Sydney. Cut to today, the 3rd Feb and it's been processed in Sydney and is now "in transit to next facility" in Queensland for some reason, so moving further away from where it's due to be delivered. Its estimated delivery date is now Sun 14th Feb. While it will probably end up arriving sooner it also wouldn't surprise if a simple interstate delivery did manage to take over 2 weeks to arrive as I've experienced that more than once in recent months. Thankfully it's nothing terribly urgent, but the frequently large differences in delivery times package to package are irritating.
Cut the crap
parcel received by Aus post and 4 days later tracking says "received and awaiting processing " Im supposed to write thirty words what else can I say about poor performance Corona virus being blamed for bad service
What a joke!
Really wish they took the word Australia out of their name because the service they provide is not what I would call Australian anymore. Absolute garbage! 7 business days for a letter! days and days for a parcel to travel a few hundred klms, lost packages, packages delivered to wrong address and stolen. All of these things have happen to me in the last 4 MONTHS. Claiming its corona virus' fault! what crap! hire more people, do the job we pay you to do and do it better!! I'll tell it how it is!! Australia post sucks now!
Poor management in deliver items and keeping client home safe, always left gate open after delivery. Pure lazy.
Poor handling of delivery and slow in delivery. Often left gate open and too lazy to wait for a minute for someone to get the door and "run" away. Damaged my gate and this time today again left gate open. Very irresponsible. Customer service is poorly managed despite multiple concern raised for the above. Better use Sendel, cheap and fast even delivers during weekends with way much cheaper rates. Australia post is unreliable.
High cost, super slow delivery
Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...ust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.
- Domestic Parcel Post (Standard)
They are the telstra of the postal industry
Received a delivery, opened it up and even though it was well packaged and secure, the delicate items were smashed into a million pieces. It looked like it had been dropped from a high height or someone had jumped on it. Aus post took 0 responsibility. No duty of care. And refused to even respond when requesting investigation.
Worse than useless!
They send my parcel back and forth around the country, just updating the expected delivery so they can keep saying that it is arriving on time. !?!?! Hire more staff and fix your mess Aus Post.
Doing the best they can in Covid-19 times
Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.
Left the parcel On the step
Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!
Questions & Answers
My parcel, ZZF3005823, was supposed to arrive on Thursday or Friday last week. It says on tracking “Delayed - waiting to be processed for delivery”
Is there any chance of it maybe arriving before Thursday?
We expected ZZF3005823 to be delivered by yesterday so as it hasn't been, I'd like to get an investigation started.
Keep an eye out for a message from me requesting some more information so we're able to do so.
Waiting on 33A38148341401000930806
Says delayed. Waiting to be processed for delivery since 8th May and no update yet. Please advise? Been couple of days and nothing has changed
I'm sorry that you're still waiting on this one. It does seem to be running late as delivery would have been expected by Monday the 10th. Hopefully it turns up tomorrow for you.
There’s been no update on the item since 8th May why is that?
It's hard to say at this point Ryan,
It's either running late and hasn't arrived at your delivery centre yet, or it's been lost in transit. At this point the odds are that it's late though.
Need update on parcel EBA02113272901008320900.
No scanning 1 week since posting via letter box.
Looks like it's out for delivery today :)
I can see it was posted in WA which explains why there wasn't a scan for such a long period of time as the parcel needed to make it to a facility in QLD.
Posting at a post office rather than in a street box will ensure a parcel receives a lodgement scan but whenever posting in a box, make sure to allow enough time for it to reach a facility close to it's destination. You can check current estimated delivery times here:
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