Reviewer Photos & Videos
Cut the crap
parcel received by Aus post and 4 days later tracking says "received and awaiting processing " Im supposed to write thirty words what else can I say about poor performance Corona virus being blamed for bad service
What a joke!
Really wish they took the word Australia out of their name because the service they provide is not what I would call Australian anymore. Absolute garbage! 7 business days for a letter! days and days for a parcel to travel a few hundred klms, lost packages, packages delivered to wrong address and stolen. All of these things have happen to me in the last 4 MONTHS. Claiming its corona virus' fault! what crap! hire more people, do the job we pay you to do and do it better!! I'll tell it how it is!! Australia post sucks now!
Poor management in deliver items and keeping client home safe, always left gate open after delivery. Pure lazy.
Poor handling of delivery and slow in delivery. Often left gate open and too lazy to wait for a minute for someone to get the door and "run" away. Damaged my gate and this time today again left gate open. Very irresponsible. Customer service is poorly managed despite multiple concern raised for the above. Better use Sendel, cheap and fast even delivers during weekends with way much cheaper rates. Australia post is unreliable.
High cost, super slow delivery
Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!
It's 5 coz the local delivery guy
Using Auspost I've noticed an online purchase will arrive faster comparative to individual customer parcel post. Depending who you buy through will help determine delivery speed. I found Amazon fastest, then eBay and small business about on par. Muchos respectos for the local driver in my area, he kills it.
- Domestic Parcel Post (Standard)
- Verified customer
Late shopping ALL arrived before Christmas!
Did some very last minute shopping on Sunday - estimated arrival 31 December or next year due to high volume of online shopping - most arrived today and one more item coming tomorrow - fantastic service considering Christmas and COVID 19.
Very good service esp now
I want to say ive had my parcles delivered much earlier than before co vid and thats standard parcle delivery, I also want to give a huge shout out to all the posties out there thank u u r doing a great job .
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...ust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.
You guys do a good job
Always on time or quicker than expected through the Cambridge TAS facility, the local postie is always friendly as well.
Even during the pandemic, standard post has taken 3-7 days (even had something delivered on a Sunday which i didn't realise was a thing) and express was less than 24 hours in multiple cases.
I also recently called you for for a query re: international order and you helped very quickly.
I appreciate your hard work.
- Domestic Parcel Post (Standard)
- Verified customer
They are the telstra of the postal industry
Received a delivery, opened it up and even though it was well packaged and secure, the delicate items were smashed into a million pieces. It looked like it had been dropped from a high height or someone had jumped on it. Aus post took 0 responsibility. No duty of care. And refused to even respond when requesting investigation.
Worse than useless!
They send my parcel back and forth around the country, just updating the expected delivery so they can keep saying that it is arriving on time. !?!?! Hire more staff and fix your mess Aus Post.
Doing the best they can in Covid-19 times
Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.
Left the parcel On the step
Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!
Fragile parcel damaged
If Australia Post treat all mail the way they treat parcels labelled fragile then goodness help us!
Glass items enclosed in this box that’s clearly marked Fragile !
The item took almost 2 weeks from Sydney to Cairns and this is the way it was received!
Getting worse every day
I understand post is delayed with COVID-19, but when I can get a parcel from the USA in 4 days but can not seem to get Australia Post to keep a parcel in the correct state, it is hard not to judge the inefficiency of our national postal service. On 24 August, Australia Post was handed a parcel in Mt Gambier. This parcel made it to Qld on 30 August into the Redbank facility, which is only a few minutes from its final destination. It sat there awaiting Auspost to complete the last part of the journey, however I discovered today that the parcel ha...s now been sent to Sydney. Why? Essentially, it is because Auspost are a national disgrace and have no idea what they are doing. Why have a parcel sitting in the correct state and then forward it back interstate AWAY from its end destination. This is yet again another example of why Auspost will never be competitive again. Edit: the parcel finally arrived and I received a PM from Auspost stating that due to COVID-19 they have delays etc.... Well, the rest of the world has the same issues and many far worse, but they keep mail moving. My opinion of Auspost stands, given that we pay for Express items which take many days to arrive, mail is routinely sitting for days without moving etc.
Have made 3 complaints in 7 weeks relating to postal service motor bike delivery driver for local area. Does not deliver parcels yet he has them on him, lost a registered letter, pre fills sorry you were not home and puts them in my letter box when I’m standing out the front of the house. Aus post website crashes when you lodge complaint- not handy at all. Ring local post office and they don’t want to know about it- told to ring 13 number even though website says report to post office
Terrible in every aspect
Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!
would only use as a last resort
ordered 2 parcels from dandenong to werribee.
one week to get one parcel, still waiting on another.
should of just walked there picked the parcels up and walked back, funny that every other parcel service seems to working fine
I ordered a couple of Maxwell & Williams White Basic Soho Rim Dinner Sets, Stanley Rogers Acacia Black Knife Block 6 Piece Set Stainless Steel, Stanley Rogers Cambridge 30pc Cutlery Set and Stanley Rogers Albany 8pc Steak Knife Set Stainless Steel but it was delayed and they all came late so I wasn't happy.
Questions & Answers
My parcel is saying it was Incorrectly sorted and forwarded to correct location I have not had this happen before, could I have some clarrification on this and perhaps any infomation on the location of the package so far.
I am the reciever.
Thanks in advance!
Hi my registered mail has been marked delayed for few days.Can you please check when I can expect it as an important document in there.its coming from Perth to Qld
Im the receiver
Priscila L.Australia Post
This item was estimated to arrive today as it can take up to 8 business days from Perth to Queensland however we should allow a few extra days as delays can happen. We advise customers to allow an extra three days for delays so it should hopefully be delivered to you by the 27th. I know it's concerning not seeing any new scans but it's normal not to see any whilst your item moves interstate and the next scan you should see is once it's sorted in Queensland then another scan at your local delivery centre.
All parcels were delayed . All waiting to be processed for delivery. Mostly have been delayed over 1 month already. Pls let me know when they can be deliveried. Thank you.
Priscila L.Australia Post
All these parcels should have arrived by now and haven't. I can see cases have been logged for all these parcels, some cases were waiting for replies for and some are still in progress. Can you please tell me if you are the sender or receiver of these parcels?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.