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Paid $10 for a 500g parcel to be delivered
Ordered an item from a large retailer. Delivery date on app says one of two dates. O.K. But no delivery! Tracking is useless. Not sure why they are still in business! One of the worst service providers in Australia.
Driver refuses to drop off any parcels at my front door due to a "unsafe driveway" because apparently reversing out of my driveway is too dangerous when i dont understand how they keep putting the collect from post office notices in my letterbox when you have to pull into my driveway to do that, so they will pull up my driveway to deliver the collection notices but cannot deliver parcel to my door. Ive had a case pending for 2 weeks and i was replied to with a rude reply. Toll and startrack have no issues and always deliver to my door. Sick of wasting my time with them.
- Domestic Parcel Post (Standard)
Good to know: it takes longer to deliver from Adelaide to the Adelaide Hills than from the UK to Australia !
I ordered some small brass tips for my walking stick from the UK via EBay by international priority shipping (EBay Global Shiping Program).
Here is the timeline according to EBay and to Australia Post's email:
Sent from the UK : March 16, 2021
Arrived in Australia: March 24, 2021
i.e. 8 days to be sent from the UK to Australia, while the UK is on the midst of a pandemic.
...Cleared customs and arrived in Adelaide: March 26 We are April 6th, 11 days after the package arrived in Adelaide , I am still waiting for delivery to Blackwood in the Adelaide Hills. What more is there to say?
Superior reliable delivery service.
With receiving many packages from different companies,Auspost stands out from the rest.Prompt, professional, friendly & reliable delivery,communications & tracking service. Thank you Australia Post for the endless parcels received on time and in perfect conditions.
Zero stars if i could
I don't know how this always seems to happen! Apparently my parcel (a birthday present for my daughter) has hit 'congestion'. Which essentially means it has been sitting in Adelaide for 6 days doing nothing. Now I have been told it is delayed. I live in SA so it shouldn't take in excess of a week for a parcel to travel 4 hours. Auspost won't even do anything until after the 24th and then if the parcel is 'missing' it will be too late to order another. Can't blame covid, this has happened to me before covid was even an issue. Disappointing to say the least
Item is shipped from Melbourne but it needs to be sent to Queensland to be processed and sent back
Biggest joke of a service. My item was purchased online, the warehouse is 30 mins from my place. AusPost send it to Queensland, I assume because they don't care about the environment to then process it for 1 day and send it back down to Melbourne. Absolute disgrace.
ive lost hundreds in item worth
theres been multiplw times i dont recieve delivery notices until my stuff gets sent back and i lose my item. they have also thrown expensive and delicate work equipment over my fence repeatedly, i sh*t you not. i am disabled and work from home. when they stuff up with my equipment i lose money from missed work. i just cant rely in this kind of garbo for my livelihood.
on a side note gladys from their twitter needs to pull her head in because i dont think sassing aussie customers with genuine concerns is the look auspost is going for- unless they are? wouldnt be surprised
RESOLVED EXCELLENTLY! Out for delivery then in transit again!
Did a fantastic job when queried as to why parcel was out for delivery then in transit again. Was given excellent service and allowed me to pick up parcel from Depo
Got a parcel coming from Cairns to Brisbane. Should be here in 2 or 3 days. There are all these Covid excuses but no parcel. We all know about the lack of Covid in Queensland. Tracking app doesn't update. Why would you use Australia Post? Any other company would care about getting your parcel to you. Australia Post just give excuses.
Queens land to NSW via PERTH
Posted with tracking number on 23 April in Queensland registered in Perth Western Australia of all places on 1 March (day which was supposed to be delivered to moi) didn't get to Sydney till the 4 March delivered 5 March, thankfully it arrived but why send mail to the totally opposite side if this ‘Great Southern Land’ that doesn’t make fiscal sense
Australia post ...postie
I don't know the postie but he has something agents my letter box he can't put it in right ?
Wet mail damaged mail mail can not be retrieved from the letter box with out been damage .............
Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
How long is a piece of string
I understand Covid-19 is having an impact on delivery times, but I wish delivery time estimates felt less like absolute guesswork. If I order today will I get my package within a week? Two? Three? Australia Post has often been on the slow side in recent years, now a package might arrive in a time frame no different to pre-Covid, or it might take so long to arrive you'll be wondering if its been redirected to be sorted on the moon.
My latest order - to be sent from Melbourne, Vic to Bathurst, NSW - was placed on the 28th Jan, early in the day t...o take advantage of the "post before x time for guaranteed same day dispatch". The seller did indeed provide the tracking information and confirmation it'd been sent same day. Then no sign of motion in tracking until the 1st Feb. I've seen it take longer, so not too bad I guess. It proceeds to show the usual "in transit to next facility" to Sydney. Cut to today, the 3rd Feb and it's been processed in Sydney and is now "in transit to next facility" in Queensland for some reason, so moving further away from where it's due to be delivered. Its estimated delivery date is now Sun 14th Feb. While it will probably end up arriving sooner it also wouldn't surprise if a simple interstate delivery did manage to take over 2 weeks to arrive as I've experienced that more than once in recent months. Thankfully it's nothing terribly urgent, but the frequently large differences in delivery times package to package are irritating.
Love Australia Post
I have never had an issue with Australia Post. Our post man (yes, he is a man) is excellent, he goes out of his way to deliver parcels in a safe place and places items in a plastic bag when it's raining. I can't understand why so many people have so many negative things to say. I just received a parcel on Wednesday in WA sent from VIC on Monday and Tuesday was a public holiday. Outstanding work!
Cut the crap
parcel received by Aus post and 4 days later tracking says "received and awaiting processing " Im supposed to write thirty words what else can I say about poor performance Corona virus being blamed for bad service
Questions & Answers
My track number is 33D9A222321701000935005. The status of my parcel is stuck on Its being prepared. The sender said the item has been picked up yesterday morning. I’d like to know when will the status be updated. I am worried that the parcel is lost or stolen
We'd normally expect to see a tracking update once it has been picked up. Are you sure it's been picked up by us or could it be that your sender is actually shipping this from overseas with a different carrier before it gets lodged with us? That's a pretty common arrangement these days.
I'd recommend getting back in touch with your sender and asking them to contact us so that we can confirm the parcel has been posted with us and look into why there is no tracking event to advise this if that is the case.
The send confirmed the item has been picked up by staff from Australia Post in Tuesday morning, 15/06/2021. And it’s domestic parcel from Sydney
It's definitely odd not to see that on the tracking. Also, the return address on the parcel is in Victoria and the shipping information has been submitted to us in Melbourne at the Mount Waverley Business Hub.
If it was being posted from Sydney though, delivery to your location would be expected tomorrow or Monday. If you don't receive it by then and there still aren't any tracking updates, please ask your sender to contact us.
Receiver .Parcel R460808003427195 showing as delivered 15/6. 2.51pm . Parcel not received.
Not found. Was home at the time. Not in post box or in safe space.
I'm sorry to hear this. We'll need to get an investigation started, so please give us a call on 13 13 18 or reach out on Facebook or Twitter.
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Get an answer from our members and Australia Post representatives
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