parcel received by Aus post and 4 days later tracking says "received and awaiting processing " Im supposed to write thirty words what else can I say about poor performance Corona virus being blamed for bad service
Pathetic

Really wish they took the word Australia out of their name because the service they provide is not what I would call Australian anymore. Absolute garbage! 7 business days for a letter! days and days for a parcel to travel a few hundred klms, lost packages, packages delivered to wrong address and stolen. All of these things have happen to me in the last 4 MONTHS. Claiming its corona virus' fault! what crap! hire more people, do the job we pay you to do and do it better!! I'll tell it how it is!! Australia post sucks now!

Poor handling of delivery and slow in delivery. Often left gate open and too lazy to wait for a minute for someone to get the door and "run" away. Damaged my gate and this time today again left gate open. Very irresponsible. Customer service is poorly managed despite multiple concern raised for the above. Better use Sendel, cheap and fast even delivers during weekends with way much cheaper rates. Australia post is unreliable.

Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!

Tried many times to tell them to call me out to collect the parcel, even contacted the support and they lodged the queries, however they just leave your parcel at the post office, never bother to contact you, always saying failed to access. i doubt ever they tried to deliver the parcel to your door. lodged complains, never get any feedback. terrible service, why it hasn't bankrupted yet.

Ordered 3 packages from the same post. Two went with Aus post and one went with startrack. Startrack arrived 2 days after I ordered. With auspost it's been almost a week and one is still interstate and the other is coming in 1-4 days from now. Terrible service, avoid if possible.

Auspost is useless and doesn’t respect anyone’s property
Drivers to lazy to actually deliver items instead just put card in box when recipient is home for delivery .
If something is lost it’s never their problem and they only offer compensation after you complain multiple times .
And if you’re lucky you might get $50 even when the item is worth $1000s
Always thought mail was a secure service but employees steal and nothing is done maybe they are all in it together to pay for their Cartier watch’s

Posted 2 parcels from 2118 to 6285 on Dec 4th and tracking today Dec 18th shows following.
* most recent update - item processed at facility - SYDNEY SOUTHWEST NSW
* Delivery was expected Tue 15th - Thu 17th Dec.
Note now added.
* Your item has been delayed. Most items arrive within 5 days of the expected delivery date.
I posted a similar parcel to Japan on Dec 7th by standard economy post and it was delivered on Dec 16th.

In Welshpool > week & told lack of flights from Melb. Arr same day after call & real person lied. Glad to have item, but prefer honest truth. Excuses - it was a large item

Frankly I'm over the time it takes Australia Post to deliver. The cost goes up and the performance goes down. Offering excuses like "greater than expected demand" dosn't cut it.

Complete and utter disgrace, have never met anyone who's been satisfied with them. Have been holding onto various packages of mine locally and refuse to let me pick them up. I will be collecting a refund soon after my packages finally arrive.

My last parcel took exactly 186 hours (just over a week) to travel 36km within metro Sydney.
Thats an average parcel speed of 0.2kph.... Walking speed is 4.0kph
The tracking system is useless. it gives no estimated delivery date worse it now gives no idea what city or even what state the parcel is located during the delivery cycle.
Overall terrible service, no wonder so many businesses use courier services these days.

It has been 9 business days and my package from Sydney to Adelaide still hasn't arrived. All this talk about hiring extra 5000 people, 3000 extra vans on the road and extra sorting centres and still can't meet the extended 4 business day deadlines. Seriously unprofessional.

A business which profited more from COVID19 than any other yet completely failed to increase service to meet demand. NBN, Aust Post, public healthcare, and Telstra, 3 essential services completely destroyed by the LNP

Australia Post really needs to lift there game. Parcel delivery times are almost double what there were 12 months ago, and yes I understand COVID-19 has been an issue for them, but it shouldn’t prevent them tracking parcels in real time.
The tracking app is absolutely useless. Data is not recorded or updated at certain transit points, and I’ve even had delivery notifications days after the parcel was delivered.
It just a joke.

Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.