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Australia Post Domestic Parcel Post (Standard)
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Recent customerGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Poor management in deliver items and keeping client home safe, always left gate open after delivery. Pure lazy.
Poor handling of delivery and slow in delivery. Often left gate open and too lazy to wait for a minute for someone to get the door and "run" away. Damaged my gate and this time today again left gate open. Very irresponsible. Customer service is poorly managed despite multiple concern raised for the above. Better use Sendel, cheap and fast even delivers during weekends with way much cheaper rates. Australia post is unreliable.
1 comment
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RebekahPerth, WA
- 6 reviews
- 14 likes
- Domestic Parcel Post (Standard)
- Verified customer
They are the telstra of the postal industry
Received a delivery, opened it up and even though it was well packaged and secure, the delicate items were smashed into a million pieces. It looked like it had been dropped from a high height or someone had jumped on it. Aus post took 0 responsibility. No duty of care. And refused to even respond when requesting investigation.
7 comments
Casey K.Australia Post
Oh no Rebekah,
That's really horrible to receive an item like that. ... Read more
Our process for claiming compensation for damage during transit is to take the parcel in to your local Post Shop to fill out a damage report. We do need to assess the whole parcel, contents and packaging to confirm the items were packaged safely and if that's the case, we'll arrange compensation to you directly. Do you still have the items and the parcel packaging? If so, are you able to get into a Post Shop? Please send us a private message with the parcel details and any case numbers you have already if you'd like to discuss this in more detail.Hi, i have actually done all that. within a few working hours i received a response saying that it hadn't packaged it properly (which was not true as it had been packed securely and safely in front of... Read more
an aus post employee at a aus post)and that i would be receiving nothing. But within the response it also mentioned missing items which also wasn't correct. i did try and get in contact to say the information was actually incorrect and i attached photos that they wouldnt have previously had but i have not received a response. that was 3 weeks ago. my item are still at aus post and at the moment this issue is just floating around. CheersCasey K.Australia Post
Ok thanks Rebekah,
Please send me a private message with your full name, contact number and either the case number or tracking number for this item and we'll get it sorted out for you.
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ShirleyHunter Region, NSW
- 19 reviews
- 22 likes
Fragile parcel damaged
If Australia Post treat all mail the way they treat parcels labelled fragile then goodness help us!
Glass items enclosed in this box that’s clearly marked Fragile !
The item took almost 2 weeks from Sydney to Cairns and this is the way it was received!
5 comments
Ibne F.Australia Post
Hi Shirley
Sorry to know that your parcel was delivered in such a condition. To allow us to investigate the damaged item, the article and any packaging must be presented at an Australia Post outlet a... Read more
s soon as possible for inspection. We will assess the article, making any recommendations for consideration of compensation. Please do not lodge the complaint in a Licensed Post Office (LPO), as only corporate Post Shop staff are trained to complete the damage report. The location and opening hours of the corporate outlets can be located at https://auspost.com.au/locate/Hi there , do you have an email address that I can send photos to please. Thank you
Ibne F.Australia Post
Hi Shirley
You can lodge an online complaint at https://auspost.com.au/help-and-support. However, it is related to the damaged delivery, I'm afraid that you will get the similar response (provided earlier) from us.... Read more
Regards IbneSimilar opinion? Write a review on ProductReview.com.au!
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RoastyBrisbane
- 3 reviews
- 9 likes
Getting worse every day
I understand post is delayed with COVID-19, but when I can get a parcel from the USA in 4 days but can not seem to get Australia Post to keep a parcel in the correct state, it is hard not to judge the inefficiency of our national postal service. On 24 August, Australia Post was handed a parcel in Mt Gambier. This parcel made it to Qld on 30 August into the Redbank facility, which is only a few minutes from its final destination. It sat there awaiting Auspost to complete the last part of the journey, however I discovered today that the parcel ha...Read more
s now been sent to Sydney. Why? Essentially, it is because Auspost are a national disgrace and have no idea what they are doing. Why have a parcel sitting in the correct state and then forward it back interstate AWAY from its end destination. This is yet again another example of why Auspost will never be competitive again. Edit: the parcel finally arrived and I received a PM from Auspost stating that due to COVID-19 they have delays etc.... Well, the rest of the world has the same issues and many far worse, but they keep mail moving. My opinion of Auspost stands, given that we pay for Express items which take many days to arrive, mail is routinely sitting for days without moving etc.Similar opinion? Write a review on ProductReview.com.au!
wynnie
- 5 reviews
Depends on the driver
Some drivers are good, others lazy and just throw your parcel over the fence - and yes I have heard my new bone china cups smash as they did it. I also often get packages for other addresses left at my door.
1 comment
Priscila L.Australia Post
Hi Wynnie,
It's concerning to hear that these events have happened with your deliveries. If anything like this happens again please contact us straight away so we can address it and log a complaint to your local Delivery Centre. ... Read more
PriscilaSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
OzzyramjetPerth, WA
- 2 reviews
- 1 like
Totally incompetent staff! Absolutely no training from above, asked if I could show them what to do!!
We send hundreds of parcels per week domestically and internationally. Domestically we use Parcel Post barcode stickers to track our parcels. When we stick this bar code on the parcel, this number is sent to the buyer for them to track. Only two staff at a local post office know how to scan the barcodes and then print the white sticker with the price and the same number as this is linked to Mypost. I went to four post offices around the Fremantle today and none of the staff had a clue to process these parcels. I even had one staff member ask me...Read more
if I could come around the counter and show them how to do it!!! Absolutely unbelievable!! Can the management at Australia Post get off their butts and train your staff or as I expect that management have even a less of a clue about how the system works (or not). OMG, it's like getting on a Qantas flight and being asked by the cabin crew if you can fly the plane!!!!2 comments
Priscila L.Australia Post
Hi Ozzyramjet,
I'm sorry to hear that no one was able to help you. I'll be honest I'm not entirely sure of these barcodes for you and it may not be a common product which is why others were unable t... Read more
o help you. I'd like to help though and give some feedback about these products. Is this MyPost Business? Can you share a tracking number with me as an example? So these tracking numbers are already printed that you stick on parcels is that right? As much info as you can about these barcodes will help me most.These "strange" barcodes? you may have seen them? Australia Post sells them! they come in a little red and white box of 50 - they are called "Parcel Post Tracking Labels"!!!! The staff print a white l... Read more
abel with a price and a Australia Post tracking number starting with R. Then they think they can lodge all the parcels at the end. This does not work as the customer has the parcel post tracking number not he new tracking number printed on the payment sticker. The correct way is to add the postcode, scan the Mypost card and then scan the parcel post barcode - then the payment sticker has the same number as the parcel post barcode number, but most of the staff do not know what to do!!Similar opinion? Write a review on ProductReview.com.au!
K.Y.BGreater Melbourne (Inner), VIC
- 2 reviews
- 2 likes
This company doesn't do "post" at all
Australia post have destroyed valuable chemicals i have had sent to my farm on multiple occasions now and refuse even to offer an apology. When i rang to enquire and speak to someone i was abused and told to "find someone else next time", after which she simply hung up.
1 comment
Priscila L.Australia Post
Hi .K.Y.B
Wow this is really disappointing to hear! That's definitely not how we should be speaking to our customers so I'm very sorry you had to experience that. I'd like to get this addressed with ... Read more
their manager so please look out for a private message from me. Can you tell me more about how you're sending these chemicals and what the damages are? If a parcel arrives damaged the receiver should be taking the contents and the packaging into the Post Office and fill out a damage report, the item will be kept there until we've reached an outcome.Similar opinion? Write a review on ProductReview.com.au!
Drop kick my parcel that contains my $499 Sony Headphones, What a terrible man and service
Bought my Sony Headphones valued at $499 Model Wh-1000xm3. Then our Postman arrives, doesn't even have the courtesy to ring the bell or place it at the door and ring.
No... He drop kicks my parcel.... BRAVO, to the filthy poor excuse of a human delivering my parcel in such a safe manner. Inside my headphone box is damaged but luckily the headphones seem to work, lifetime of the product may have been reduced from the shock.
Proof Star Track/Australia Post arriving - https://v637g.app.goo.gl/QnWJkYkBbh8ZazKo7
or https://youtu.be/JIv6mdpLips ...Read more
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Absolutely terrible
Absolutely horrible, two days I have been home for my delivery awaiting in the lounge that is right next to the front door and two days I have not had one knock at my door just a message regarding to go and pick up a parcel that had been delivered but no one was home, I now don't have time to go and pick up my presents for Mother's Day, that is ridiculous how lazy can you be
1 comment
Sami M.Australia Post
Hey Shylah,
I'm sorry to hear that this item wasn't delivered when you expected it to be and that delivery wasn't attempted. I'd like to help get this issue addressed so I've sent you a message for some more details. ... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
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It is raining and my post was left on the ground where there is a downhill slope my university books are now wet
My package was late afternoon and in a drenched condition, product was wet aswell. I was not given information about when my product would arrive, I was asked how and where I would like it delivered.
1 comment
Sami M.Australia Post
Hey Tarzha,
It's not good to hear that your books for university were delivered in a manner that resulted in damage.... Read more
To lodge a claim you can take the item and packaging to a Corporate Post Office where staff will assist with completing the digital form and will retain the item for the duration of the investigation. Feedback regarding the article's unsafe delivery can be passed on here: https://auspost.com.au/help-and-support ~SamiSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Roseasked
Hi my registered mail has been marked delayed for few days.Can you please check when I can expect it as an important document in there.its coming from Perth to Qld
Im the receiver
RPP4463800094002295400608
No answers
Mike.Xasked
All parcels were delayed . All waiting to be processed for delivery. Mostly have been delayed over 1 month already. Pls let me know when they can be deliveried. Thank you.
99703553269401000840904
R332435017332550006120906
R632219017398827006120900
99703611710101004300904
99703594095001000840906
R329105017873313006120901
R537668007852903006120905
4 answers
Priscila L.Australia Post
Hi Mike,
All these parcels should have arrived by now and haven't. I can see cases have been logged for all these parcels, some cases were waiting for replies for and some are still in progress. Can you please tell me if you are the sender or receiver of these parcels?
Im receiver
Hi？
Omar S.asked
I want to know where my package is and when itll be delivered to me. i need it by tomorrow as im moving after that and its already delayed. the status is "delayed – waiting to be processed for delivery" and even though im in melbourne it was sent to Tasmania.
what is going on with my package and when should i get it ?
TRACKING NO. 33XJN1237297
1 answer
Priscila L.Australia Post
Hi Omar,
Happy to help! I can see this one was sent on the 5th and we estimating delivery for up to eight business days which is today! Again this is only an estimation and seems this one is caught up in a delay. I'm very sorry about this but it seems it may not arrive in time. Are you moving interstate or are you able to get the parcel after it arrives? It should be delivered to you by next Wednesday, or even sooner. The majority of delayed parcels turn up three days after the estimated delivery date. Again, I am sorry for the longer wait but I do hope it arrives soon.
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Priscila L.Australia Post
Hi there,
I'm sorry to hear that the driver has left your gate open again, this is very concerning as it's a security risk. I will need to log a complaint about this and pass it onto the delivery ce... Read more
ntre who will address with the driver. Was a complaint logged about the damaged gate and was it repaired? Please send me a private message with the following.