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Australia Post Domestic Parcel Post (Standard)
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ArielMetropolitan Adelaide, SA
- 2 reviews
- 5 likes
High cost, super slow delivery
Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!
1 comment
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BillMelbourne
- 24 reviews
- 16 likes
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
4 comments
Priscila L.Australia Post
Hi Bill,
I'm glad your wife was there too but you shouldn't have to worry about your deliveries being thrown about. I'd like to get feedback passed on about this so please send me a private message with the following... Read more
Your full name Address Email Phone number Tracking number I look forward to your message!Priscila L.Australia Post
Hi Bill,
I recommend sending me a private message with the details requested and remove your comment as this is a public forum.
How do I dm you?
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RonSouth East Queensland, QLD
- 4 reviews
- 3 likes
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...Read more
ust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.2 comments
Casey K.Australia Post
Hey Ron,
It's extremely disappointing to hear you're having this ongoing issue and that you're not getting any satisfactory follow up from us despite lodging multiple complaints.... Read more
Please send me a private message here with your full name, contact number and any case numbers you have from previous complaints. I can ensure this is escalated with senior management at your delivery facilities if you're continuing to have this problem after we've already reported it. It shouldn't happen in the first place but if it does, one complaint should definitely be enough to fix the problem. I'm so sorry for the time and effort this is continuously causing you. I look forward to digging deep into your cases and making sure we do get a satisfactory resolution for you moving forward.Great to see you guys are replying to complaints, however you probably should just focus on delivering things better so people don't complain. I've followed up Aus Post through other channels, my revi... Read more
ew is more about sharing my experience with Aus Post, so people can make informed decision when deciding who to do business with. ThanksSimilar opinion? Write a review on ProductReview.com.au!
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Debi SlingerGreater Melbourne (Outer), VIC
- 21 reviews
- 16 likes
Doing the best they can in Covid-19 times
Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.
1 comment
Priscila L.Australia Post
*tear* that means a lot Debi, thank you for taking the time to leave us this compliment. These times are tough, especially for those in Melbourne but we're getting there!!
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MickSouth-Eastern Region, NSW
Left the parcel On the step
Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!
2 comments
Michael M.Australia Post
What the?! That's not right, Mick and definitely not in-line with our safe drop requirements. I'm sending you a private message, when you get chance reply to me there. We'll take a look at this and ge... Read more
t it addressed with the team for further coaching & training.Reply to PM Sent
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nifco44Sydney, NSW
- 4 reviews
- 3 likes
Terrible in every aspect
Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!
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trompfyGreater Melbourne (Outer), VIC
- 196 reviews
- 60 likes
Late deliveries
I ordered a couple of Maxwell & Williams White Basic Soho Rim Dinner Sets, Stanley Rogers Acacia Black Knife Block 6 Piece Set Stainless Steel, Stanley Rogers Cambridge 30pc Cutlery Set and Stanley Rogers Albany 8pc Steak Knife Set Stainless Steel but it was delayed and they all came late so I wasn't happy.
1 comment
Ibne F.Australia Post
Hi Trompfy
Anyone will be frustrated to see that their parcels are not getting delivered within their expected time frame. At present, we're dealing with more parcels than Christmas and at the same t... Read more
ime we've to adhere the Covid Safety rules. In recent weeks the volume of mail has become so high that parcels have been even sent to the other processing facility for sorting and ensure they are not stuck in a place for longer period.Similar opinion? Write a review on ProductReview.com.au!
SamGreater Melbourne (Metropolitan), VIC
Never deliver to the door
On numerous occasions, the status have shown "Attempted delivery but not one in attendance" when that is completely untrue!!!! Everytime, I have to go and collect it from the post office.
3 comments
Ibne F.Australia Post
Hi Sam
This is certainly a poor service from us. Lets fix this from our end. If you kindly send me a private message with the following details, I will contact your local delivery centre to fix this:... Read more
- Tracking no (if handy) - Whether a complaint was lodged before - Your full name, address, contact no & email - Any access issue at the property - The approximate time frame of this issue Regards IbneSorry Ibne. It was my fault. I found out that our bell to the Unit is not ringing properly.
Ibne F.Australia Post
Hi Sam
All good, now worries. Look at the bright side, now you know the door bell is not working :). Also, a huge THANK YOU. Not everyone will say it happened due to a tech issue from their end :) ... Read more
Stay safe and have a nice weekend Regards IbneSimilar opinion? Write a review on ProductReview.com.au!
Nathan S.
- 3 reviews
- 2 likes
What on earth is going on?!
Been checking my app for my delivery 10 times a day, up until 1pm today it showed it's in Welshpool WA.
All of a sudden at 2:30pm I get an email saying it's coming today!?
Check the app again, and it shows it was updated at 7am this morning...nope I checked a hundred times today from 6am onwards.
Been home all day, and it still says onboard for delivery...ok cool.
Go outside to find I've been carded. But the tracking hasn't even shown attempted delivery.
...Read more
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BelieveyoumeDarling Downs, QLD
- 2 reviews
- 4 likes
Unprofessional...
1st parcel i bought was worth 250$ and was left in the dirt in my front yard about 3 feet from the road after saying ill be home to sign for it.
2nd parcel was worth 90$ that was given to my neighbour who lives beside me which he later gave to me that day.
My 3rd parcel is valued at 30$, its been 10 days since order approved and no updates or anything. Called the courier and the sender (target) who were both really rude and could not tell me when my parcel is coming. Have since sent in a complaint through the ombudsmen.
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jo C.
- 2 reviews
- Domestic Parcel Post (Standard)
- Verified customer
Delays but understandable
My delivery was expected on Monday the 27th April but it's only just arrived today (30th).
I can understand there are delays currently due to the increased amount of mail and parcels being sent due to the current isolation rules.
However I do believe Australia post should have found ways and adapted quicker to the situation.
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Dean
- 2 reviews
- 1 like
Slow delivery but doing their best under trying circumstances
At the moment Aussie Post are being hammered with increased demand as everybody is sitting at home ordering stuff online. At the same time they CANT increase their staff numbers in the parcel centres due to Covid19 social distancing restrictions. Everybody who is saying they are making "huge profits" and not delivering needs to think of this. Sure they are being inundated with parcels, BUT other parts of their business have collapsed. Letter volumes were in freefall before the virus, and with business's closed that has only got worse. Othe...Read more
r profitable serivces like passport interviews have also collapsed, as the borders are closed and nobody can leave the country. I dont work for Aussie Post, and have experienced delays myself recently with mail and parcels, but everybody needs to understand they are also doing it tough like everybody else. Austalia Post is a governement business enterprise (they are not govt funded), they need to earn their revenue to survive just like every other private business, they are not the public service. Postal workers are some of the lowest paid of all public sector workers, they are doing their best under trying circumstances. Everybody getting on here complaining that "their" parcel is late, needs to understand that their parcel is not the the only one in the system. Next time you visit a post office, thank your local Aussie Post staff for doing a good job under trying circumstances, because they are.1 comment
Ibne F.Australia Post
Hi Dean
Thanks a lot. Stay safe and have a nice day :)... Read more
RegardsSimilar opinion? Write a review on ProductReview.com.au!
Peter AndersonSouth East Queensland, QLD
- 4 reviews
- 3 likes
Not very good
I recieved a message saying package was out for delivery but it didn't arrive untill next day this has happened to me multiple times now. According to the tracking it took took longer from Brisbane to Sunshine Coast than what it did from Melbourne to Brisbane it was also later than the estimate I had been given this has happened multiple times.
1 comment
Ibne F.Australia Post
HI Peter
I must admit this is a bit strange. Whenever a parcel is on board, it should have been delivered on the same day or taken to the local post shop. Hi . As this has become an ongoing issue, I'... Read more
d request you to lodge a formal complaint at https://bit.ly/2K4ZQ8b or call us on 13 76 78.Similar opinion? Write a review on ProductReview.com.au!
Updated - my opinion has changed after receiving late packages on Sunday. This shows they are trying their best.
Have ordered a number of packages online to try and avoid going to the stores. All packages ridiculously slow. Over 2 weeks to go from Brisbane to Perth. Some were ordered a week ago and still havent moved.
Updated, after getting late packages delivered on a Sunday I realize they are trying their best.
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Romeo
- 7 reviews
- 6 likes
Spot on service
My local auspost are the best people to deal
With. Always with smile and I think its a family business as they are very helpful. Helped me without frowning and making faces.
3 comments
Ibne F.Australia Post
Hi Romeo, great to hear this. If you kindly send me the post shop name & location & your details (full name, email/ph no), I will pass this wonderful feedback to the right team i.e the Post Shop :)
Regards
Ibne
Craigieburn north
Ibne F.Australia Post
Hi Romeo, thanks for this. I've passed this wonderful feedback to the Team Craigieburn North LPO. Have a nice weekend :)
Regards
Ibne
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James TMetropolitan Adelaide, SA
- 15 reviews
- 9 likes
- Domestic Parcel Post (Standard)
- Verified customer
Over priced for what it is.
I recently posted a mug to a friend as a gift. The postage on it cost $9.20. Personally I find that way over priced. I order a lot of goods from online and most other countries offer much cheaper and more reliable services. I just don't understand how Australia post can continue to increase its prices yet the service, speed, and methods haven't improved in the past 20 years.
Would I RECOMMEND Them? NO.
1 comment
Priscila L.Australia Post
Hi James,
I'm sorry to hear that the price for sending a mug came to a shock to you. This is the standard price for small items though I know it may be more than you had expected. The cost to send yo... Read more
ur item is a true reflections of the costs it is to provide that service. Where did you send it to?Similar opinion? Write a review on ProductReview.com.au!
Long term customerHobart, TAS
- 3 reviews
Good service for the price
Inconsistent delivery speed. Two parcels were dispatched at the same time but one arrived 5 days later than the other. Tasmania seems to have a long delivery time from the mainland. Takes 7 plus days. Strangely, overseas parcels can get here quicker than domestic on good days. On bad days, it takes months. Pick up is hassle if the local post office is not open outside business hours. They compensate with a pick up service from 7 am at the back door. Very friendly and helpful staff.
1 comment
Priscila L.Australia Post
Thanks for your review :)
Priscila
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ReviewingReviewsSouth East Queensland, QLD
- 31 reviews
- 13 likes
Sloooooooooooooooow
Is it just me or is all Australia Post deliveries slower than ever these days? From parcels to letters, it all takes a really long time. It takes over a week for something to get from Sydney to Brisbane. It’s ridiculous, I feel like delivery times used to be faster.
2 comments
Michael M.Australia Post
Hi there,
Time frames haven't changed in the 6 or so years I've been employed here but there has been new product sets and faster delivery estimated times. Coming from Forest Lake in QLD, used to tak... Read more
e 5-6 business days for an item and that's considered metro compared to today which is 2-4. I've just sent you a private message though if there's something that you're waiting on and it feels like it's taking some time.2-4 days? Yeah right, maybe in some magical fantasy land but in reality It almost always takes at least a week to receive anything from Sydney or Melbourne to Brisbane. Usually if something is sent on... Read more
a Monday it won’t arrive until at least Monday the following week if I am lucky but it’s more likely going to be the Tuesday or even Wednesday. I’ve received stuff from China quicker. The last time I ordered something from Brisbane to be sent to Brisbane and I even paid extra for Express Post knowing how hopeless Aus Post is and it still took two nights when it should of been here the next day. It should of arrived the following day with just normal post. It’s constantly really really slow. I appreciate you trying to help though. Thanks.Similar opinion? Write a review on ProductReview.com.au!
RyanPerth, WA
Should Have Contacted First
Note - Below this paragraph was typed before I got the explanation as to why mail is taking longer in this struggling economy. I really don't mind now that I know why my magazines are running later than normal to arrive. Please note that I have ordered thousands of items that have always been delivered to me, not one thing has gone missing which is amazing as I like to buy stuff frequently online and a ton of magazines each month. They have a good system and are very reliable. Its great when things just work well and a few extra days to wait fo...Read more
r a magazine is no biggie at all. Lately my magazines have been very late to arrive so please go back to your old system as they used to always arrive very quickly and this is why I'm giving you 4 stars and not 5. You are reliable in the sense that I do receive my packages eventually but you need to be faster like you used to be. You are a very good company despite the idiots here giving you poor reviews. You know what to do to organize yourselves so please do so. You deserve an average of 4 stars, its just that the people who are quite happy like me do not leave reviews for some reason so here's a good review to try to balance the rating :-) Thank-you Australia Post for the thousands of packages I have always recieved but please change the system back. It was better that way.3 comments
Priscila L.Australia Post
Hi Ryan,
Thanks for your review, I'm glad all your magazines arrive well however I do understand your concerns as they're taking longer than usual. Our letter service has changed though due to the d... Read more
ecline in letters so ordinary letters which is the network magazines travel through may take a bit longer than they have in the past. I understand it's not ideal but it was tough decision to change this.I see and I do understand as we are having tough times in this economic recession which is a word the government hates to use. I really don't mind the extra wait now that you have explained it to me a... Read more
nd I really appreciate your great pr Priscila and I am really happy to use your service. I'm too am doing it tough in the construction sector. I'm changing my rating back to a 5 and I really should have contacted you guys first about this minor issue. It really isn't that much more of a wait and I have plenty of magazines to keep me occupied as I subscribe to 12 a month. Most people hate magazines now and just use their ipad but I love the smell and feel and look of a good magazine in my hand like Starburst and Retro Gamer. Thanks for the very reliable service as I have never once had a magazine go missing for very long. They tend to always find its way into my hands eventually. Oh and my local postie is a very nice bloke and its really good to see you hiring older australians to deliver the mail. Oh and my local post office in Craigie have a mother and daughter team who are always very helpful and pleasant. Enough rumbling now. Thanks for a 5 STAR SERVICE.Priscila L.Australia Post
Haha thanks for that Ryan, you don't need to change your review you're free to think as you wish but thanks again for the five stars. I know the smell you're talking about and it really is special, it... Read more
's sad to think even think what magazines will be in the future. I'm also glad to hear that our services have been amazing to you. PriscilaSimilar opinion? Write a review on ProductReview.com.au!
Diag0n-AUGreater Melbourne (Outer), VIC
Aus Post taking 5 days to deliver from Heidelberg West to Melbourne 3000
My parcel estimated date was 17th of July then got delayed which I understand but I still haven’t got any tracking after the 16th which says it was in Thomastown. How long does it take!
1 comment
Michael M.Australia Post
Definitely not that long, can indicate an issue through the processing facilities or a delay we need to investigate. I've sent you a private message so we can look into this for you.
~ Mikey
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Questions & Answers
Roseasked
Hi my registered mail has been marked delayed for few days.Can you please check when I can expect it as an important document in there.its coming from Perth to Qld
Im the receiver
RPP4463800094002295400608
No answers
Mike.Xasked
All parcels were delayed . All waiting to be processed for delivery. Mostly have been delayed over 1 month already. Pls let me know when they can be deliveried. Thank you.
99703553269401000840904
R332435017332550006120906
R632219017398827006120900
99703611710101004300904
99703594095001000840906
R329105017873313006120901
R537668007852903006120905
4 answers
Priscila L.Australia Post
Hi Mike,
All these parcels should have arrived by now and haven't. I can see cases have been logged for all these parcels, some cases were waiting for replies for and some are still in progress. Can you please tell me if you are the sender or receiver of these parcels?
Im receiver
Hi?
Omar S.asked
I want to know where my package is and when itll be delivered to me. i need it by tomorrow as im moving after that and its already delayed. the status is "delayed – waiting to be processed for delivery" and even though im in melbourne it was sent to Tasmania.
what is going on with my package and when should i get it ?
TRACKING NO. 33XJN1237297
1 answer
Priscila L.Australia Post
Hi Omar,
Happy to help! I can see this one was sent on the 5th and we estimating delivery for up to eight business days which is today! Again this is only an estimation and seems this one is caught up in a delay. I'm very sorry about this but it seems it may not arrive in time. Are you moving interstate or are you able to get the parcel after it arrives? It should be delivered to you by next Wednesday, or even sooner. The majority of delayed parcels turn up three days after the estimated delivery date. Again, I am sorry for the longer wait but I do hope it arrives soon.
Details
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Casey K.Australia Post
Hi Ariel,
That's so disappointing to hear that no only did your parcel take an extremely long time, but then that it was taken to the post office without a proper delivery attempt.... Read more
This is definitely something that we can follow up with your delivery team and can ensure correct delivery procedure is always followed in future. If you'd like to, you can private message me here with your name, address, contact details and tracking number. Alternatively, you can report this to us on 13 13 18, via facebook/twitter, through live chat on our website or by raising an enquiry here: https://helpandsupport.auspost.com.au/s/delivery-issue