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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard) (page 2 of 6)

1.6 from 1,044 reviews · View Statistics

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Bill
BillMelbourne
  • 43 reviews
  • 31 likes

Terrible and careless

published

Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
4 comments
Australia Post
Priscila L.Australia Post
Australia Post
Priscila L.Australia Post

Hi Bill,

I recommend sending me a private message with the details requested and remove your comment as this is a public forum.

Bill
Bill

How do I dm you?

Ron
RonSouth East Queensland, QLD
  • 6 reviews
  • 4 likes

Can not believe companies still use them

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Australia Post
Casey K.Australia Post
Ron
Ron
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Rebekah
RebekahPerth, WA
  • 6 reviews
  • 15 likes

They are the telstra of the postal industry

published

Received a delivery, opened it up and even though it was well packaged and secure, the delicate items were smashed into a million pieces. It looked like it had been dropped from a high height or someone had jumped on it. Aus post took 0 responsibility. No duty of care. And refused to even respond when requesting investigation.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
7 comments
Australia Post
Casey K.Australia Post
Rebekah
Rebekah
Australia Post
Casey K.Australia Post

Ok thanks Rebekah,

Please send me a private message with your full name, contact number and either the case number or tracking number for this item and we'll get it sorted out for you.

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Luke A.
Luke A.
  • 4 reviews
  • 4 likes

Worse than useless!

published

They send my parcel back and forth around the country, just updating the expected delivery so they can keep saying that it is arriving on time. !?!?! Hire more staff and fix your mess Aus Post.

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Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
1 comment
Australia Post
Casey K.Australia Post
Debi Slinger
Debi SlingerGreater Melbourne (Outer), VIC
  • 21 reviews
  • 16 likes

Doing the best they can in Covid-19 times

published

Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Priscila L.Australia Post

*tear* that means a lot Debi, thank you for taking the time to leave us this compliment. These times are tough, especially for those in Melbourne but we're getting there!!

Mick
MickSouth-Eastern Region, NSW

Left the parcel On the step

published

Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Australia Post
Michael M.Australia Post
Mick
Mick

Reply to PM Sent

Shirley
ShirleyHunter Region, NSW
  • 20 reviews
  • 23 likes

Fragile parcel damaged

published

If Australia Post treat all mail the way they treat parcels labelled fragile then goodness help us!

Glass items enclosed in this box that’s clearly marked Fragile !

The item took almost 2 weeks from Sydney to Cairns and this is the way it was received!

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Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
5 comments
Australia Post
Ibne F.Australia Post
Shirley
Shirley

Hi there , do you have an email address that I can send photos to please. Thank you

Australia Post
Ibne F.Australia Post
Roasty
RoastyBrisbane
  • 3 reviews
  • 9 likes

Getting worse every day

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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J K.
J K.South East Queensland, QLD
  • 4 reviews
  • 3 likes

Consistently terrible

published

Have made 3 complaints in 7 weeks relating to postal service motor bike delivery driver for local area. Does not deliver parcels yet he has them on him, lost a registered letter, pre fills sorry you were not home and puts them in my letter box when I’m standing out the front of the house. Aus post website crashes when you lodge complaint- not handy at all. Ring local post office and they don’t want to know about it- told to ring 13 number even though website says report to post office

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
3 comments
Australia Post
Ibne F.Australia Post
J K.
J K.

Private message sent 6:43pm

Australia Post
Ibne F.Australia Post
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nifco44
nifco44Sydney, NSW
  • 5 reviews
  • 3 likes

Terrible in every aspect

published

Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
mick
mickGreater Melbourne (Outer), VIC
  • 2 reviews
  • 6 likes

would only use as a last resort

published

ordered 2 parcels from dandenong to werribee.
one week to get one parcel, still waiting on another.
should of just walked there picked the parcels up and walked back, funny that every other parcel service seems to working fine

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
2 comments
Australia Post
Ibne F.Australia Post
mick
mick
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 220 reviews
  • 66 likes

Late deliveries

published

I ordered a couple of Maxwell & Williams White Basic Soho Rim Dinner Sets, Stanley Rogers Acacia Black Knife Block 6 Piece Set Stainless Steel, Stanley Rogers Cambridge 30pc Cutlery Set and Stanley Rogers Albany 8pc Steak Knife Set Stainless Steel but it was delayed and they all came late so I wasn't happy.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Ibne F.Australia Post
Sam
SamGreater Melbourne (Metropolitan), VIC

Never deliver to the door

published

On numerous occasions, the status have shown "Attempted delivery but not one in attendance" when that is completely untrue!!!! Everytime, I have to go and collect it from the post office.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
Australia Post
Ibne F.Australia Post
Sam
Sam

Sorry Ibne. It was my fault. I found out that our bell to the Unit is not ringing properly.

Australia Post
Ibne F.Australia Post
Kjo
KjoHunter Region, NSW

6 days so far to deliver a parcel 25 minutes from where parcel posted from

published

6 days, no updates online tracking only info is the post office received it 11.am Wednesday 5th August. Well yes I know they received it I posted it. No further updates although phone enquires tell me to use the drop down tracking information.....25 minutes away is the delivery postcode.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
1 comment
Australia Post
Michael M.Australia Post
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Nathan S.
Nathan S.
  • 4 reviews
  • 3 likes

What on earth is going on?!

published
  • Thumbnail
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Page 2 of 6
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Questions & Answers

Lei Z.
Lei Z.asked
Domestic Parcel Post (Standard)

Hi AuPost,

My track number is 33D9A222321701000935005. The status of my parcel is stuck on Its being prepared. The sender said the item has been picked up yesterday morning. I’d like to know when will the status be updated. I am worried that the parcel is lost or stolen

3 answers
Australia Post
Casey K.Australia Post

Hi Lei,

We'd normally expect to see a tracking update once it has been picked up. Are you sure it's been picked up by us or could it be that your sender is actually shipping this from overseas with a different carrier before it gets lodged with us? That's a pretty common arrangement these days.

I'd recommend getting back in touch with your sender and asking them to contact us so that we can confirm the parcel has been posted with us and look into why there is no tracking event to advise this if that is the case.

-Casey

Lei Z.
Lei Z.

The send confirmed the item has been picked up by staff from Australia Post in Tuesday morning, 15/06/2021. And it’s domestic parcel from Sydney

Australia Post
Casey K.Australia Post

Thanks Lei,

It's definitely odd not to see that on the tracking. Also, the return address on the parcel is in Victoria and the shipping information has been submitted to us in Melbourne at the Mount Waverley Business Hub.

If it was being posted from Sydney though, delivery to your location would be expected tomorrow or Monday. If you don't receive it by then and there still aren't any tracking updates, please ask your sender to contact us.

Jason
Jasonasked
Domestic Parcel Post (Standard)

Hello,
Receiver .Parcel R460808003427195 showing as delivered 15/6. 2.51pm . Parcel not received.
Not found. Was home at the time. Not in post box or in safe space.
Thanks,J

1 answer
Australia Post
Cat P.Australia Post

Hey Jason,

I'm sorry to hear this. We'll need to get an investigation started, so please give us a call on 13 13 18 or reach out on Facebook or Twitter.

- Cat

Damon T.
Damon T.asked
Domestic Parcel Post (Standard)

I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
2AP2873425

2 answers
Howard
Howard

Can't help you Damon, sorry. Try waiting for it.

Australia Post
Alice F.Australia Post

Hi Damon,

I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.

Alice

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Australia Post Domestic Parcel Post (Standard)

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