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Item did not move for one week
Im waiting on a package from Brisbane, tracking said it was in transit but only arived in Melbourne the following Friday. I understand there are delays but this is ridiculous.
Very slow delivery and bad service
We in Aust used to have one of the best postal services in the world now with very high paid excutives we have gone backwards and now have a third world service. It is no good blaming the virus as by now they should have overcome all that. We know that it is the excuse that the telecom, Banks and all big companys use but what excuse are they going to use when the virus is gone.
Please note the high paid excutives are not taking a paid cut but keep taking more. Why should it take two weeks or more to send a package from Sydney to Perth in this day and age
- Domestic Parcel Post (Standard)
tracking doesn't work 6 working days its been in the one spot. 2 messages not even a reply
no not sender
No it was due on the 26th of June 2020
still waiting on delivery
No to tracking its still in the same place 6 working day ago and still no movement
1st parcel i bought was worth 250$ and was left in the dirt in my front yard about 3 feet from the road after saying ill be home to sign for it.
2nd parcel was worth 90$ that was given to my neighbour who lives beside me which he later gave to me that day.
My 3rd parcel is valued at 30$, its been 10 days since order approved and no updates or anything. Called the courier and the sender (target) who were both really rude and could not tell me when my parcel is coming. Have since sent in a complaint through the ombudsmen.
Delivery dates are lies.
Ordered a parcel two weeks ago from Sydney and is currently stuck at a Melbourne facility. Expected a delivery on the 29th (was in Melbourne at that time) and it’s currently the 8th of May and am yet to receive it, or any updates of it other then “in transit”. This virus is no excuse anymore when I work in a business receiving daily deliveries efficiently from other postal services.
Didnt deliver and now wants to charge me
The mypost card said that delivery was on 24 April 2020. The item was supposed to be left as per instructions to sender. Now it says I have to pay an over the counter fee. Am not happy and will be using a courier next time.
- Domestic Parcel Post (Standard)
Delays but understandable
My delivery was expected on Monday the 27th April but it's only just arrived today (30th).
I can understand there are delays currently due to the increased amount of mail and parcels being sent due to the current isolation rules.
However I do believe Australia post should have found ways and adapted quicker to the situation.
Slow delivery but doing their best under trying circumstances
At the moment Aussie Post are being hammered with increased demand as everybody is sitting at home ordering stuff online. At the same time they CANT increase their staff numbers in the parcel centres due to Covid19 social distancing restrictions. Everybody who is saying they are making "huge profits" and not delivering needs to think of this. Sure they are being inundated with parcels, BUT other parts of their business have collapsed. Letter volumes were in freefall before the virus, and with business's closed that has only got worse. Othe...r profitable serivces like passport interviews have also collapsed, as the borders are closed and nobody can leave the country. I dont work for Aussie Post, and have experienced delays myself recently with mail and parcels, but everybody needs to understand they are also doing it tough like everybody else. Austalia Post is a governement business enterprise (they are not govt funded), they need to earn their revenue to survive just like every other private business, they are not the public service. Postal workers are some of the lowest paid of all public sector workers, they are doing their best under trying circumstances. Everybody getting on here complaining that "their" parcel is late, needs to understand that their parcel is not the the only one in the system. Next time you visit a post office, thank your local Aussie Post staff for doing a good job under trying circumstances, because they are.
Slow this time but understandable
I thought my package was stuck in a Sydney sorting facility but it’s still with customs.
AusPost were helpful replying to my enquires to help me understand the tracking process better.
good for nothing
everytime i place an order on ebay or another website, i ask that any courier be used except australia post, thats how good they are, kill the buisness by not using it anymore, tell your friend/family the same thing
Not very good
I recieved a message saying package was out for delivery but it didn't arrive untill next day this has happened to me multiple times now. According to the tracking it took took longer from Brisbane to Sunshine Coast than what it did from Melbourne to Brisbane it was also later than the estimate I had been given this has happened multiple times.
Updated - my opinion has changed after receiving late packages on Sunday. This shows they are trying their best.
Have ordered a number of packages online to try and avoid going to the stores. All packages ridiculously slow. Over 2 weeks to go from Brisbane to Perth. Some were ordered a week ago and still havent moved.
Updated, after getting late packages delivered on a Sunday I realize they are trying their best.
No tracking and delivery nearly 2 weeks
What a joke! Trying to self isolate so utilising online shopping. Delivery within same state is now taking over 10 days and it still has not arrived. No tracking online for a whole week and now parcel has travelled from Melbourne to NSW back to Melbourne? Seriously? Hire more staff to assist and help with the rising unemployment.
Spot on service
My local auspost are the best people to deal
With. Always with smile and I think its a family business as they are very helpful. Helped me without frowning and making faces.
MyPost is pointless
MyPost is fairly pointless when the parcel drivers do not deliver to the selected local post office for collection in the event of not being home, instead preferring to drive 4-5kms away to a PO which, for working hours vs trading hours is inaccessible.
Girrawheen PO for parcel collect has been selected for over 4 years and would only receive 20% of parcels for collection (from the motorcycle postie only).
Parcel delivery is the opposite end of the spectrum.
Whole system is flawed without staff prepared to do their actual job as the organizatio...
Questions & Answers
My track number is 33D9A222321701000935005. The status of my parcel is stuck on Its being prepared. The sender said the item has been picked up yesterday morning. I’d like to know when will the status be updated. I am worried that the parcel is lost or stolen
We'd normally expect to see a tracking update once it has been picked up. Are you sure it's been picked up by us or could it be that your sender is actually shipping this from overseas with a different carrier before it gets lodged with us? That's a pretty common arrangement these days.
I'd recommend getting back in touch with your sender and asking them to contact us so that we can confirm the parcel has been posted with us and look into why there is no tracking event to advise this if that is the case.
The send confirmed the item has been picked up by staff from Australia Post in Tuesday morning, 15/06/2021. And it’s domestic parcel from Sydney
It's definitely odd not to see that on the tracking. Also, the return address on the parcel is in Victoria and the shipping information has been submitted to us in Melbourne at the Mount Waverley Business Hub.
If it was being posted from Sydney though, delivery to your location would be expected tomorrow or Monday. If you don't receive it by then and there still aren't any tracking updates, please ask your sender to contact us.
Receiver .Parcel R460808003427195 showing as delivered 15/6. 2.51pm . Parcel not received.
Not found. Was home at the time. Not in post box or in safe space.
I'm sorry to hear this. We'll need to get an investigation started, so please give us a call on 13 13 18 or reach out on Facebook or Twitter.
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Get an answer from our members and Australia Post representatives
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