Slow delivery but doing their best under trying circumstances
At the moment Aussie Post are being hammered with increased demand as everybody is sitting at home ordering stuff online. At the same time they CANT increase their staff numbers in the parcel centres due to Covid19 social distancing restrictions. Everybody who is saying they are making "huge profits" and not delivering needs to think of this. Sure they are being inundated with parcels, BUT other parts of their business have collapsed. Letter volumes were in freefall before the virus, and with business's closed that has only got worse. Othe...r profitable serivces like passport interviews have also collapsed, as the borders are closed and nobody can leave the country. I dont work for Aussie Post, and have experienced delays myself recently with mail and parcels, but everybody needs to understand they are also doing it tough like everybody else. Austalia Post is a governement business enterprise (they are not govt funded), they need to earn their revenue to survive just like every other private business, they are not the public service. Postal workers are some of the lowest paid of all public sector workers, they are doing their best under trying circumstances. Everybody getting on here complaining that "their" parcel is late, needs to understand that their parcel is not the the only one in the system. Next time you visit a post office, thank your local Aussie Post staff for doing a good job under trying circumstances, because they are.
Slow this time but understandable
I thought my package was stuck in a Sydney sorting facility but it’s still with customs.
AusPost were helpful replying to my enquires to help me understand the tracking process better.
Good service for the price
Inconsistent delivery speed. Two parcels were dispatched at the same time but one arrived 5 days later than the other. Tasmania seems to have a long delivery time from the mainland. Takes 7 plus days. Strangely, overseas parcels can get here quicker than domestic on good days. On bad days, it takes months. Pick up is hassle if the local post office is not open outside business hours. They compensate with a pick up service from 7 am at the back door. Very friendly and helpful staff.
Depends on the driver
Some drivers are good, others lazy and just throw your parcel over the fence - and yes I have heard my new bone china cups smash as they did it. I also often get packages for other addresses left at my door.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi my registered mail has been marked delayed for few days.Can you please check when I can expect it as an important document in there.its coming from Perth to Qld
Im the receiver
All parcels were delayed . All waiting to be processed for delivery. Mostly have been delayed over 1 month already. Pls let me know when they can be deliveried. Thank you.
Priscila L.Australia Post
All these parcels should have arrived by now and haven't. I can see cases have been logged for all these parcels, some cases were waiting for replies for and some are still in progress. Can you please tell me if you are the sender or receiver of these parcels?
I want to know where my package is and when itll be delivered to me. i need it by tomorrow as im moving after that and its already delayed. the status is "delayed – waiting to be processed for delivery" and even though im in melbourne it was sent to Tasmania.
what is going on with my package and when should i get it ?
TRACKING NO. 33XJN1237297
Priscila L.Australia Post
Happy to help! I can see this one was sent on the 5th and we estimating delivery for up to eight business days which is today! Again this is only an estimation and seems this one is caught up in a delay. I'm very sorry about this but it seems it may not arrive in time. Are you moving interstate or are you able to get the parcel after it arrives? It should be delivered to you by next Wednesday, or even sooner. The majority of delayed parcels turn up three days after the estimated delivery date. Again, I am sorry for the longer wait but I do hope it arrives soon.
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