Reviewer Photos & Videos
Box was extremely damaged & Worker pretended to throw the box at me
Package was delivered in a timely manner but I could not track my item. Box was extremely damaged & Worker pretended to throw the box at me and laughed. Very unprofessional
LOVING the (window) time frame of when my parcel will be delivered!!
I’m a regular user of Australia Post and have to say how much more CONVENIENT it has been since Australia Post have started informing me (of a window time frame eg. arriving today between 10-12pm) when my parcel arrives! I can organise my day with more confidence and make sure I’m home at those times. I had 2 parcels delivered today, both at different times and given a time frame for delivery for both…loving it!!
I have ordered vinyls from auspost before, but this time was just shocking. This fragile item was left in an unsafe, and ridiculous place (left me looking for a good 10 minutes) thought someone had taken it... was shoved under a gate, which is very susceptible to dirt and weather. Another vinyl came the week after, and after another failed attempt to get it in the same spot as before, it was thrown on the front porch. Lucky JB-HiFi packages them well but am quite upset with the handling of these items
Prices poor, delivery and notification great.
OZ Post are getting pricey. It's becoming a case of allowing competition to creep in just based on their escalating prices. Mismanagement or a money grab?
Fortunately their delivery and communication/tracking makes it somewhat forgivable as they've never lost something (for me) and their notifications are great.
Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
Delivery drivers are not wearing their masks correctly
On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered
This is just not good enough. This has been reported but I doubt anything has been done.
Repetitive disorganised service
Most of my experiences with Australia Post have generally been good but unfortunately there's one post office I seem to be having repetitive disorganised service from. I get emails through the Aus Post app to say my parcels have arrived and awaiting collection, yet when go to the St Leonards post office, my parcels are no-where to be found. Huge waste of my time and I think Australia Post should make it up to me by personally delivering these misplaced parcels to me when they're found rather than making me have to go back and line up again. Its poor form.
Based on the facts ( comments here and my personal opinion ) I bielive that some of the local courier companies around Australia, simply work by their own independant standards, which are in many cases below reasanable normal, and obviously beyond control from Australia Post. That is wrong and unacceptable because not everyone receives the same kind of service which always should be GOOD ONE !!!. In my area I have experienced good service and bad one living here for 27 years, and now I understand why : simply because the courier drivers or the...courier companies are different from time to time that are subcontracted by AustPost. But whoever does the delivery it should not reflect on service standards that should be unified,applied and followed to courier companies all over Australia !! My general opinion covers the 27 years of me living here in Rydalmere NSW and dealing with AustPost services, so I rated the service 3 stars ( OK ) and for the last 3 month I have been happy with the delivery standards so I would rate it 4 stars ( GOOD )
- Domestic Parcel Post (Standard)
Delivered a parcel - BIG DEAL !
Ordered a parcel and Australia Post delivered the parcel as they should have - What more can I say? Yes it arrived in good condition - as it should have! What is the big deal about a package being delivered?
Review collected in partnership with Australia Post
Didn't wait for answering the intercom
I had a delivery for a blender and the delivery person gave less than a 5 sec ring on the intercom. Was in my bed, jumped up and went to answer the intercom, the ring ended before I reached the door. Had to pick it up but the goods arrived safely.
Consistent and reliable
AusPost is the standard go to postal service in Australia when sending and receiving mail. Plus they offer services such as passport document submission and bill payments. With the introduction of a number of new services such as parcel lockers and online parcel management, they have kept up with the digital age.
they do their best to help
had a complaint about a late delivery and was able to sort out the problem very quickly. i am satisfied with auspost response and how they were able to rectify the problem so promptly. it was a rare occasion and auspost generally are very reliable.
Questions & Answers
I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?
Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.
my parcel said coming today but doesn't get delivered??
Get an answer from our members and Australia Post representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.