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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.6 from 1,454 reviews · View Statistics
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Jackie
JackieNorth Queensland, QLD
  • 3 reviews
  • 1 like

Box was extremely damaged & Worker pretended to throw the box at me

published

Package was delivered in a timely manner but I could not track my item. Box was extremely damaged & Worker pretended to throw the box at me and laughed. Very unprofessional

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Zak
ZakGreater Melbourne (Inner), VIC
  • 8 reviews

LOVING the (window) time frame of when my parcel will be delivered!!

published

I’m a regular user of Australia Post and have to say how much more CONVENIENT it has been since Australia Post have started informing me (of a window time frame eg. arriving today between 10-12pm) when my parcel arrives! I can organise my day with more confidence and make sure I’m home at those times. I had 2 parcels delivered today, both at different times and given a time frame for delivery for both…loving it!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australia Post
Casey K.Australia Post
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oakchair123
oakchair123Wide Bay-Burnett, QLD

Little Disappointed...

published

I have ordered vinyls from auspost before, but this time was just shocking. This fragile item was left in an unsafe, and ridiculous place (left me looking for a good 10 minutes) thought someone had taken it... was shoved under a gate, which is very susceptible to dirt and weather. Another vinyl came the week after, and after another failed attempt to get it in the same spot as before, it was thrown on the front porch. Lucky JB-HiFi packages them well but am quite upset with the handling of these items

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Australia Post
Cat P.Australia Post
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Daniel G
Daniel GMetropolitan Adelaide, SA
  • 6 reviews
  • 1 like

Prices poor, delivery and notification great.

published

OZ Post are getting pricey. It's becoming a case of allowing competition to creep in just based on their escalating prices. Mismanagement or a money grab?
Fortunately their delivery and communication/tracking makes it somewhat forgivable as they've never lost something (for me) and their notifications are great.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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mamaluchka47
mamaluchka47Sydney, NSW
  • 25 reviews
  • 9 likes

Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!

published

I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!

It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!

Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!

UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
Australia Post
Casey K.Australia Post
mamaluchka47
mamaluchka47
Australia Post
Casey K.Australia Post
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Kay Jay
Kay JayGreater Melbourne (Outer), VIC
  • 5 reviews

Delivery drivers are not wearing their masks correctly

published

On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered

This is just not good enough. This has been reported but I doubt anything has been done.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australia Post
Priscila L.Australia Post
Kay Jay
Kay Jay

You are right in that it's not a good enough excuse. A mask that moves around to the point of not being on someone's face at all, is just a lack of care. The reference number(s) are 36224607 & 36056845.

Australia Post
Priscila L.Australia Post
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Julie
JulieSydney, NSW
  • 14 reviews
  • 13 likes

Repetitive disorganised service

published

Most of my experiences with Australia Post have generally been good but unfortunately there's one post office I seem to be having repetitive disorganised service from. I get emails through the Aus Post app to say my parcels have arrived and awaiting collection, yet when go to the St Leonards post office, my parcels are no-where to be found. Huge waste of my time and I think Australia Post should make it up to me by personally delivering these misplaced parcels to me when they're found rather than making me have to go back and line up again. Its poor form.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Australia Post
Ibne F.Australia Post
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Jerzy Komosa
Jerzy KomosaSydney, NSW
  • 18 reviews
  • 12 likes

General opinion

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
Australia Post
Ibne F.Australia Post

Hi Jerzy, thanks for your feedback and glad to know that the service standard has improved. if you ever experiencing any delivery issue, please let us know so that we will try our best to fix this.

Regards
Ibne

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Delivered a parcel - BIG DEAL !

published

Ordered a parcel and Australia Post delivered the parcel as they should have - What more can I say? Yes it arrived in good condition - as it should have! What is the big deal about a package being delivered?

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Australia Post
Priscila L.Australia Post

Thanks for your review Rick :)

Priscila

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Review collected in partnership with Australia Post

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Xeronos H.
Xeronos H.Sydney, NSW
  • 3 reviews

Didn't wait for answering the intercom

published

I had a delivery for a blender and the delivery person gave less than a 5 sec ring on the intercom. Was in my bed, jumped up and went to answer the intercom, the ring ended before I reached the door. Had to pick it up but the goods arrived safely.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Australia Post
Priscila L.Australia Post
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A M.
A M.Perth, WA
  • 3 reviews

Consistent and reliable

published

AusPost is the standard go to postal service in Australia when sending and receiving mail. Plus they offer services such as passport document submission and bill payments. With the introduction of a number of new services such as parcel lockers and online parcel management, they have kept up with the digital age.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Australia Post
Priscila L.Australia Post

Thanks for your review A M. I'm glad you're happy with our service and even our new services, I think Australia Post has done a great job keeping up with the changes of the world and will be exciting with what's to come next!

Priscila

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vqh304
vqh304Greater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

they do their best to help

published

had a complaint about a late delivery and was able to sort out the problem very quickly. i am satisfied with auspost response and how they were able to rectify the problem so promptly. it was a rare occasion and auspost generally are very reliable.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Australia Post
Michael M.Australia Post

Well Melbourne is one the best places for some incredible coffee and high tea, but lets see if we can break up their vacation. I've sent you a private message so we can take a further look at this for you.

~ Mikey

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Questions & Answers

Renelle H.
Renelle H.asked
Domestic Parcel Post (Standard)

Hi there have been no updates on my package that was sent out on Monday from Brisbane city, it says it's still pending. Tracking number 63236599429093

1 answer
Amethyst1912
Amethyst1912

Perhaps if you ask Australia Post Renelle - I'm not Australia Post.

Susannah
Susannahasked
Domestic Parcel Post (Standard)

I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?

1 answer
Susanna B.
Susanna B.

Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.

Mallee S.
Mallee S.asked
Domestic Parcel Post (Standard)

my parcel said coming today but doesn't get delivered??

No answers
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Get an answer from our members and Australia Post representatives

Australia Post Domestic Parcel Post (Standard)

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