Australia post sent me am email that my parcel from Victoria will arrive bitween 25 to 27th November Friday. According i was home Friday to receive it and arranged to work on it Saturday. It did not arrive. Customer service over the phone said may take 5 business days. What that crap. Why did they sent me an email for????. Monday 23rd november at home waiting for my parcel according to their tracking history. Postman drove past did not drop anything. Rang customer service after 30 min. They said parcel delivered. Lodged complaint. Wednessday postman came and delivered. Very unfortunate and untrusted service naw.

The package was lodged at the post office more than 24 hours ago but the tracking number given is still not shown as a valid. Called the customer service and the only thing they had to say was that this was a weird situation. No help what so ever.

I have been waiting for a small parcel that was sent a MONTH ago from NSW and I live in VIC. When I track the item I can see it hasn’t been scanned or moved an inch for 23 DAYS!!! I know there are delays due to covid but SERIOUSLY, I could buy something from China or America and have it shipped here quicker than that!
A tip to AUSPOST - HIRE MORE STAFF!!!!

Purchased a replacement pair of prescription glasses online thinking it would be the quickest option, a week after they were posted still don’t have them , it is a 2.5 hr return trip driving from Dandenong to Geelong ! Not left in a safe place as they were supposed to be on the 17th and no card for collection, next day the 18th a card turns up for collecting at local LPO, not there ! Mean time seems they have been all round Geelong over the last 2 days, regardless of the fact I have spoken to Aus Post and they marked them urgent no contact from anyone ! Oh and still no idea when they will arrive !

Ordered on 10th of November and item was dispatched on the 12th first Australia post said they got the item on the 13th next it was the 14th now they are saying via live chat they got the item in the 17th and in Sydney yet the item was sent from Victoria

Tracking is 333UF963221901000935004

Have been told via live chat since the 13th when I made an enquiry that the item was in a street box then told it was in Sydney then told it was in Victoria and that it would be delivered today the 19th then told Friday the 20th now today I've been told Monday 23rd yet the item hasn't even be processed it just says they have the container my package was in

Being stuck working from home and reliant on internet shopping, I can’t believe how awesome Australia Post have been throughout the pandemic! The delays have not been as bad as expected and multiple deliveries have been spot on. Also, the drivers have been super friendly and courteous. When we needed them to step up, they did! Thank you

Received a delivery, opened it up and even though it was well packaged and secure, the delicate items were smashed into a million pieces. It looked like it had been dropped from a high height or someone had jumped on it. Aus post took 0 responsibility. No duty of care. And refused to even respond when requesting investigation.

I find it increasingly frustrating that within the last month, one item was lost, another item was almost 2 weeks overdue and now a third item has been delayed and hasn’t received any updates since being posted. Tracking updates should be a 24hr occurrence, otherwise what is the purpose of tracking if you don’t recieve any updates?

Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip

I am very frustrated with Australia Post parcel delivery service, I do not know why they give you a Tracking Number but never update it.
I have a parcel sent from Adelaide that was processed at Adelaide facility Friday 6th Nov at 8.03pm, it is now Tuesday 10th Nov 10.41 and no new updates, I cannot believe that it would be still at the Adelaide facility and if it is how bad is that.

Once again it shows just how broken Australia Post has become, package recieved by Australia Post on the 26 Oct (Sydney) arrived Melbourne 2 Nov, loaded onto a truck to North Geelong, 2 Nov, now get a message its delayed as it awaiting processing for delivery on the 7 Nov, thats 15 days and it still hasn't arrived, I think they sacked the wrong person and maybe all executives of Australia Post should resign. We don't live in a third world country yet we have a 3rd world postal service.

The staff are always very friendly and efficient when I arrive to collect my parcels. Great experience and staff display great customer service to clients whenever I visit the post office.

You can’t blame covid on the fact that you’re crap. You’ve been ridiculously slow for years now. I’ve bought stuff from the us and its been quicker than stuff shipped in Australia with you morons. Why has my parcel been sorting i. Western Australia for 6 days?? Why did my parcel spend a whole week waiting to be delivered when it could have been done within 3 days? Plain freaking incompetent. Their tracking is useless and 50% of the time delayed or inaccurate.

How can a company like Aus Post hire people who can't read street names or maps to deliver goods? So many items are getting delivered to incorrect homes. I shouldn't have to chase up my missing items that some slack and lazy person decided to deliver to an incorrect home. No wonder people are using other courier services. These amateurs need to be sacked. How about Australia Post spend less money on watches and more money on training!!!!