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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.6 from 1,013 reviews · View Statistics

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Anika

AnikaSydney, NSW

Two parcels delayed

published

I sold two items on eBay, both to the same person but on seperate days. The first item was sent on the 13th April from Sydney to Queensland. It has been sitting in Redbank Queensland since the 17th April and it says “ Delayed – waiting to be processed for delivery.”
The second item was sent April 22nd and it now says “In transit to next facility in BURNSIDE QLD Delayed – waiting to be processed for delivery” since April 27th. How can a parcel be delayed for that long?
I’ve posted to different areas in Queensland and they all arrived on time, so what’s going on with this area?

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Australia Post
Alice F.Australia Post
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G F.

G F.

  • 2 reviews
  • 9 likes

Complete Rip-off

published

Australia Post keep charging more for a worse service.
I got charged yesterday $9.15 to send something that weighed 80g. They asked if I wanted to l pay an extra $3 for Express Post which would take 3 days.
3 days for Express Post is rediculous.
$9.15 for something that is 80g is rediculous.
Australia Post excuses for putting prices up is rediculous.
I've had parcels taking 2 weeks to deliver.
Funny how Amazon can give me free next day delivery and it doesn't matter how big or small the item is.
Australia Post if you are trying to run the company into the ground then keep up the good work.

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
2 comments
Australia Post
Casey K.Australia Post
G F.
G F.
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Amanda

AmandaGreater Melbourne (Outer), VIC

Just one big mess.

published

I run a small business and have had 5 parcels go missing within less than a week (this was over 3.5 weeks ago now and I'm still dealing with it!) No tracking updates, no nothing - all placed in the same mailbox.

Have had to open 5 separate cases for my missing parcels and every time I request an update, I have to explain myself all over again to someone new.

I opened a separate case, purely as a complaint/feedback and they still can't get that right. I feel unheard and there is certainly zero empathy or understanding shown to me for something that has clearly gone wrong on their end.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
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Mary

MaryGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Aust Post Parcel Postage

published
Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Australia Post
Alice F.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
Craig OGrady

Craig OGrady Northeast, VIC

Different excuses by different staff members

published

I spend around 15k a year with Australia post and once there is a problem it’s not there fault. Customer service is shocking. I have been trying to get an update on a parcel I have sent out more than a month ago with no reply. I have called every day for 3 days saying that someone will call me within 24 hours. On the website it states between 24 and 48 hours. So many different stories I’ve now had to refund my customer because of the Aus post mistake and told just wait another 5 days! Than if you haven’t heard anything we will do something about it now

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
3 comments
Australia Post
Alice F.Australia Post
Craig OGrady
Craig OGrady
Australia Post
Alice F.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
Teddy

TeddySouth East Queensland, QLD

Brisbane to Adelaide

published

I have send two standard letters to my daughter from Brisbane to Adelaide, one was sent on 4 Mar and another was sent on 16 Mar. Whereas my daughter still hasn't received any one of them. For the first letter, it has been more than 3 weeks already, I understand that it may have some delay due to covid, but is that 'Normal' to take that long in this circumstance? Please advice

Sender or ReceiverSender
1 comment
Australia Post
Alice F.Australia Post
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Adi B.

Adi B.Greater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Abysmal service with no accountability

published
Incentivised ReviewNo
Sender or ReceiverSender
1 comment
Australia Post
Alice F.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
Tracey

TraceyAU

  • 9 reviews
  • 20 likes

Careless, Incompetent, Useless, Dismissive, Disinterested And Disgusting

published
Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
3 comments
Australia Post
Casey K.Australia Post
Tracey
Tracey
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
HEAD

HEADsydney

  • 55 reviews
  • 68 likes

Aust post equals gouge post

published

Well is there no end to the constant price hikes! Maybe to claw the cost of Cartier watches.
We patronize the service, they apologize for being so busy,THEN after realizing this, They jack up the prices. Starting March 2021,so ive heard.
Sendle and others here we come

Incentivised ReviewNo
Sender or ReceiverSender
Similar opinion? Write a review on ProductReview.com.au!
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SL8T

SL8TSydney, NSW

Prices going up again!

published
Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
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George

GeorgeSouth Australia

  • 2 reviews
  • 1 like

Ripped off again !

published
Incentivised ReviewNo
Sender or ReceiverSender
5 comments
Australia Post
Priscila L.Australia Post
George
George

How do i write the private message to you ?

Australia Post
Priscila L.Australia Post

Hi George, just hover over my picture :)

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Road W.

Road W.Greater Melbourne (Metropolitan), VIC

MyPost Business beware of damaged goods claims process

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
6 comments
Australia Post
Priscila L.Australia Post
Road W.
Road W.
Australia Post
Priscila L.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
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green reaper

green reaper

  • 18 reviews
  • 32 likes

Item has been awaiting collection for 2 months costing us money useless Australia post

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Similar opinion? Write a review on ProductReview.com.au!
Georgia

GeorgiaCentral, SA

Unacceptable Delivery Time

published

I've waited 8 business days for my parcel to be delivered for an exchange with a company which has a time limit for exchanges.. I'm now told it will now be up to another 5 business days before it is delivered... I have been tracking the parcel and it has not moved from Adelaide at all and it's due to be shipped to VIC..

AusPost website says it takes around 3 business days to deliver and to allow up to 6 business days for shipments from SA to VIC... this timeframe has not been fulfilled as the parcel will now take up to 13 business days to be delivered which is over double the time specified on the website... this is unacceptable service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
6 comments
Australia Post
Priscila L.Australia Post
Georgia
Georgia
Australia Post
Priscila L.Australia Post
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Rick W.

Rick W.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 10 likes

Australia Post is routinely overcharging Parcel Post

published
Incentivised ReviewNo
Sender or ReceiverSender
2 comments
Australia Post
Priscila L.Australia Post
Australia Post
Priscila L.Australia Post

Hi Rick,

Are you able to send me these details in a private message? Just hover over my picture and you will see the send message button. This conversation is on a public forum so I recommend deleting your comment.

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LARRY

LARRYSydney, NSW

Not happy jan - Australia post

published

How easy is it to send a properly address parcel from Sydney to Melbourne ?Well it did not happen for me. My tracking # r238801010444666 to post code 3165 sent from Marrickville 2204 on the 21 Jan 2021. As of today 26 Jan 2021 it sits in Adelaide 5000 SA. I have been following the tracking number all the way what a pain. I have made 2 chase up calls, case 37925129 I dare not say but delivery has blown out to to be 29 jan-2 Feb. ( fingers crossed) anyhow that is my Australia post horror story . Aust post please correct me if I am wrong.

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
2 comments
Australia Post
Casey K.Australia Post
LARRY
LARRY

Thank You Australia POST ,& it was left in a safe place . "i feel better now"

Similar opinion? Write a review on ProductReview.com.au!
Stephanie Q.

Stephanie Q.Sydney, NSW

Disgusting, corrupt and unethical

published
  • Thumbnail
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Australia Post
Priscila L.Australia Post

Hi Stephanie,

I just replied to your private message earlier.

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Vaness

VanessGreater Melbourne (Outer), VIC

Why is Pania Working in Customer Service?

published

I’ve spoken with Pania in CS many times now and each time she bullies me and is so snarky! I really feel that she should be kinder and more professional to customers. We hold valid enquires and she uses our expense to be rude. I have reported this before but it just won’t stop. Now each time I get a disclaimer about ‘treating staff with respect’ after I have made a complaint? Ugh. When she answers my calls at ShopMate, I now just hang up.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
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naomikitn

naomikitnGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Rip off and wrong information

published

I went in to send a really small/light item. I pick up the smallest padded envelope which was $1.10 and wanted to send to same city just the other side, stamp should be $1.10. Lady at the counter tried telling me it needs to be sent as a large envelope and will cost me $4. I said why can’t I send it in this envelope. She said it’s only for letters. So tell me, who would need a padded envelope for a letter. I was so annoyed I left and called Australia post to ask/complain. They confirmed that the item should be sent in the $1.10 envelope and should only cost $2.20 to send. I hope they retrain the staff, to avoid others being ripped off and time wasted

Incentivised ReviewNo
Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
ToyRoo

ToyRooSydney, NSW

Great service by Australia Post

published

Its been over 3 years we have been using Australia Post for our business, great dealing with the Smeaton Grange staff, looking forward to work with the team in 2021

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 9
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Questions & Answers

Ryan L.

Ryan L.asked

Domestic Parcel Post (Standard)

Waiting on 33A38148341401000930806

Says delayed. Waiting to be processed for delivery since 8th May and no update yet. Please advise? Been couple of days and nothing has changed

5 answers
Australia Post
Alice F.Australia Post

Hi Ryan,

I'm sorry that you're still waiting on this one. It does seem to be running late as delivery would have been expected by Monday the 10th. Hopefully it turns up tomorrow for you.

Alice

Ryan L.
Ryan L.

There’s been no update on the item since 8th May why is that?

Australia Post
Alice F.Australia Post

It's hard to say at this point Ryan,

It's either running late and hasn't arrived at your delivery centre yet, or it's been lost in transit. At this point the odds are that it's late though.

Alice

Jason

Jasonasked

Domestic Parcel Post (Standard)

Hello,
Need update on parcel EBA02113272901008320900.
No scanning 1 week since posting via letter box.
Thanks,J

2 answers
Jason
Jason

Destination 4122

Australia Post
Casey K.Australia Post

Hey Jason,

Looks like it's out for delivery today :)

I can see it was posted in WA which explains why there wasn't a scan for such a long period of time as the parcel needed to make it to a facility in QLD.

Posting at a post office rather than in a street box will ensure a parcel receives a lodgement scan but whenever posting in a box, make sure to allow enough time for it to reach a facility close to it's destination. You can check current estimated delivery times here:

https://auspost.com.au/service-updates/domestic-delivery-updates

Jason

Jasonasked

Domestic Parcel Post (Standard)

Hello,
Need update for Parcel R637183032518961 to 2747. Transferred from Chullora NSW to Redbank Qld????
Thanks,J

1 answer
Australia Post
Alice F.Australia Post

Hi Jason,

I'm not sure why R637183032518961 ended up detouring via Qld since it does seem to be going to 2747. The sorters in Brissy will have picked up on the discrepancy when they sorted it on Monday, so going by our current delivery time frames between Qld and NSW, I'd expect delivery on Monday.

Alice

See all Australia Post Domestic Parcel Post (Standard) questions

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Australia Post Domestic Parcel Post (Standard)

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