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Useless takes 4 days to get from STRATHFIELD TO KINGSGROVE, yet took 3 days to get from Melbourne to Sydney.
Useless! This company is how long do you want people to wait because of your useless system 1000s of complaints and you still cant fix this useless company aus post 10 days compared to aramex 4 days how does this work? You really need to fix the way you run this company its terrible, everytime I use aus post there's always a stuff around they loose items on a regular basis. Never on time always late, still waiting for my parcel? Never again.
- Domestic Parcel Post (Standard)
Parcel sent to parcel locker “delivered” in other suburb
Absolutely hopeless. I thought parcel lockers were supposed to be the safer option? Long story short, I had an item posted to a parcel locker in Fortitude Valley. The parcel was scanned at the Fortitude Valley post office yesterday morning. The parcel was then marked “onboard for delivery”, before being marked “delivered” in Clayfield. Australia Post is unable to tell me where it has ended up. The sender and myself both have multiple screenshots showing where the parcel was sent. I’ve tried chatting to sales rep on Instagram multiple times, bot...h times they just ask me to provide tracking details. The first person I spoke with said it didn’t look as though it had been posted to a parcel locker - it definitely had been. The second made me send everything through all over again, but never got back to me. I’ve also lodged an online query - but haven’t heard back yet. Incredibly frustrating, when you feel as though time is of the essence. UPDATE: Australia Post managed to track down the item, so this story has a happy ending at least.
ive lost hundreds in item worth
theres been multiplw times i dont recieve delivery notices until my stuff gets sent back and i lose my item. they have also thrown expensive and delicate work equipment over my fence repeatedly, i sh*t you not. i am disabled and work from home. when they stuff up with my equipment i lose money from missed work. i just cant rely in this kind of garbo for my livelihood.
on a side note gladys from their twitter needs to pull her head in because i dont think sassing aussie customers with genuine concerns is the look auspost is going for- unless they are? wouldnt be surprised
Australia post ...postie
I don't know the postie but he has something agents my letter box he can't put it in right ?
Wet mail damaged mail mail can not be retrieved from the letter box with out been damage .............
Disappointed in Service
Our suburb was changed to getting our post delivered every two days, which is okay if we received better service but now the posties rarely come to the door to deliver tracked items/parcels. In fact I think the service has gotten worse.
Instead of coming to the door, they jam the letters/parcels in the letterbox causing some of them to tear. We even had a parcel left in the top of the letterbox which was hanging out where anyone walking past could just have easily grabbed it.
We had a postie slam a parcel on his bike once because he couldn'...t fit it in the letterbox, which actually meant he had to get off his bike to come to the door. We have had damaged cds because they try and squeeze items in our letterbox that don't fit. You don't need to be a rocket scientist to see that. We had one postie nearly tear our letterbox down because he couldn't fit something in and kept trying to jam it which meant it was pushing our letterbox. As the letterbox was locked, he got annoyed so he had to come to the door, which he should have done in the first place. We also had the same postie ride his bike right up to our porch (it's only a small porch) to ring the doorbell and deliver a post. We just had our render fixed on the wall and he was so close to this render, he could have easily damaged our property, not to mention trying to squeeze past our cars. Our door from the footpath is not more than 5metres long, so not a long walk for him. We decided to put in a complaint to Australia post about the above incident, however, never again will I do that. When the postie returned the next time, he decided it would be a great idea to have a go at us, at our front door regarding that complaint. His argument was that he doesn't have time to get off his bike for every house, not that would happen like that anyway. However, he stood at our front door for 15mins trying to explain to us that although he loves his job, he can't find another job and that he needs to stay. He also complained that they are trying to get him to deliver parcels on his bike which he doesn't like to do. He said he was a postie for over 20years. When he spoke he had excessive spit in the corner of his mouth and on a few occasions in that 15 minutes that spit decided to fly at us. He didn't do it in purpose, but gross all the same.
MyPost Business beware of damaged goods claims process
Aust Post have an outdated claims process. Although you pay for extra cover for full value of the article being sent.
(Quote): Aust Post will not process a claim with photo evidence, your customer is required to take the item and packaging to a Postal Manager at a corporate post office, not LPO, for a third party damage assessment to be conducted and can make packaging recommendations for future parcels. (End quote)
This process encourages businesses to rethink if the additional 'Extra insurance' for items over $100 is serving the purpose.
Nothing is perfect especially the Australian Post!
Was posted than sent back, now is posted again where am I going to get it God knows. It's slower than a donkey. The postal service is horrible. Now that everything has to be posted there should be more postal places than just the Australian post, or F the whole system.
auspost are useless
for I currently have 2 parcels that these monkeys cannot tell me where they are and both have tracking and are from 2 different senders everyone you speak to will tell you a different story Delayed – waiting to be processed for delivery mean we have lost it
Why can’t you people shut the gate . Lot’s of people have dogs . Losers. I gave you 1 star because none wasn’t an option. Was you born in a tent . I’m over Australia post .
Poor management in deliver items and keeping client home safe, always left gate open after delivery. Pure lazy.
Poor handling of delivery and slow in delivery. Often left gate open and too lazy to wait for a minute for someone to get the door and "run" away. Damaged my gate and this time today again left gate open. Very irresponsible. Customer service is poorly managed despite multiple concern raised for the above. Better use Sendel, cheap and fast even delivers during weekends with way much cheaper rates. Australia post is unreliable.
Bought a bottle of Gucci for a damn thief
I was in downtown at the day of delivery, I live by myself and nobody was home. How can you give my parcel to the thief ??????
That is disgusting and nobody gonna escape of crap post. Funny
Abomination of a postal service
Had a GPS unit posted to me that I was able track in transit. It made it from Newcastle to Brisbane in the first 12 hours from postage but then waited in the local sorting facility for two days before being delivered. When the package was delivered it was empty and appears the parcel was opened. The GPS unit is still reflecting as being at the aus post depot. I'd rather have a UPS guy throw a parcel out his window than have this experience.
Why don’t they call the number on the package
Australia post said my package was rejected from the delivery point and returned to sender when in fact they never even went to the delivery point and never call my number on the package to ask where the delivery point is if they couldn’t find it. It’s been 5 days and still no phone call, my kids will be going with out there Xmas present this year because of Australia posts extremely poor customer service and communication. Thanks a lot
Parcels labeled with fragile are thrown (happened more than once)
Parcels with ∆∆ this way up are upside down. Parcels have come with items inside smashed. Some lost in transit.
And my package has been delivered to the wrong house. I have no way of finding out the address it was left at.
My tracking number was accurate: my address was correct. But still delivery was made to the wrong address.
I am the receiver.
Wine sellers please note - Wine delivered in 38 degree heat.
I have just received the four cartons ordered from local winery, delivered on a 38 degree day in a standard van, no temperature control for goods being delivered.
I was home fortunately , otherwise the cartons could have spent more time outside on this 38 degree day.
Worst still the Tracking (and driver) confirm the parcels have been in the van circulating Adelaide since 9.30 am this morning when he left the Wingfield depot.
The driver noted there is no air conditioning at the depot either.
The cartons are warm to touch and notably ‘handled’ to...
- Domestic Parcel Post (Standard)
They are the telstra of the postal industry
Received a delivery, opened it up and even though it was well packaged and secure, the delicate items were smashed into a million pieces. It looked like it had been dropped from a high height or someone had jumped on it. Aus post took 0 responsibility. No duty of care. And refused to even respond when requesting investigation.
Drivers do not read package instruction for delivery and sent to post for collection
Drivers do not read instruction on package and do not attempt to deliver and directly send to nearest Post for collection. It happened few times and it is really disappointing. There is instruction on package to deliver during opening hours but there is no any card for missed delivery that means they did not came for delivery and send direct to post for collection.
Disappointed and shocking
I totally understand the delay due to covid and I feel like they’re just making excuses I bought something from QLD and the company uses sendle service and it took them only 3 days to get here during covid and it’s not even express same with other services slight delays but not as much as aus post my item has been sitting at the Melbourne warehouse for over 2 weeks? If you are busy please hire more people.. create more jobs stop making excuses.. are post services are being hit by covid too but they’re able to make their customers happy by hiring more people and work harder meanwhile aus post is just out here making excuses..
10 days to deliver a small parcel a half hour car drive
Small parcel Posted Ipswich going to Mount Cotton and half hour drive by car. Was posted Wednesday arrived the following Friday!! Next time I will use a courier.
Will never use Australia Post again!!
How much was the CEO’s bonus?????
Go figure they have one job to do, pick up and deliver mail and parcels and they do it so poorly!!
Remember the good old days when post a letter or small parcel posted by 6pm and guaranteed delivery next day??? What happened??
waste time and money I would not recommend to anyone
the package from sydney to adelaide did't come, I'm waiting 4 weeks!!!!!!!!!!!!!!!
I sent a parcel to Europe that did not arrive after 4 months
waste time and money I would not recommend to anyone!!!!
Questions & Answers
Waiting on 33A38148341401000930806
Says delayed. Waiting to be processed for delivery since 8th May and no update yet. Please advise? Been couple of days and nothing has changed
I'm sorry that you're still waiting on this one. It does seem to be running late as delivery would have been expected by Monday the 10th. Hopefully it turns up tomorrow for you.
There’s been no update on the item since 8th May why is that?
It's hard to say at this point Ryan,
It's either running late and hasn't arrived at your delivery centre yet, or it's been lost in transit. At this point the odds are that it's late though.
Need update on parcel EBA02113272901008320900.
No scanning 1 week since posting via letter box.
Looks like it's out for delivery today :)
I can see it was posted in WA which explains why there wasn't a scan for such a long period of time as the parcel needed to make it to a facility in QLD.
Posting at a post office rather than in a street box will ensure a parcel receives a lodgement scan but whenever posting in a box, make sure to allow enough time for it to reach a facility close to it's destination. You can check current estimated delivery times here:
Need update for Parcel R637183032518961 to 2747. Transferred from Chullora NSW to Redbank Qld????
I'm not sure why R637183032518961 ended up detouring via Qld since it does seem to be going to 2747. The sorters in Brissy will have picked up on the discrepancy when they sorted it on Monday, so going by our current delivery time frames between Qld and NSW, I'd expect delivery on Monday.
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