Drivers that just throw your package at the door then leave. Lucky I have a camera and seen him do this or my parcel would of been stolen . terrible service
One of the delivery drivers literally threw my package at my house! This is unacceptable and disrespectful on so many levels and I won’t tolerate this. I know some representatives are going to think I’m being “Abusive or Hostile” like I was accused of last time, but right now I don’t really care. I want this dealt with and not just a promise I want an investigation opened it was literally thrown at my home, my husband actually thought I had fallen over that’s how loud it hit my house. This could have damaged my products or worse my house!. I wi...ll be taking this further! I’m so sick to death of being treated like garbage. Tracking is #34GJL0101576 I have attached a photo of the marks on my package which also had valuables in it. Absolutely disgusting behaviour!!
MyPost Business beware of damaged goods claims process
Aust Post have an outdated claims process. Although you pay for extra cover for full value of the article being sent.
(Quote): Aust Post will not process a claim with photo evidence, your customer is required to take the item and packaging to a Postal Manager at a corporate post office, not LPO, for a third party damage assessment to be conducted and can make packaging recommendations for future parcels. (End quote)
This process encourages businesses to rethink if the additional 'Extra insurance' for items over $100 is serving the purpose.
Why can’t you people shut the gate . Lot’s of people have dogs . Losers. I gave you 1 star because none wasn’t an option. Was you born in a tent . I’m over Australia post .
Wine sellers please note - Wine delivered in 38 degree heat.
I have just received the four cartons ordered from local winery, delivered on a 38 degree day in a standard van, no temperature control for goods being delivered.
I was home fortunately , otherwise the cartons could have spent more time outside on this 38 degree day.
Worst still the Tracking (and driver) confirm the parcels have been in the van circulating Adelaide since 9.30 am this morning when he left the Wingfield depot.
The driver noted there is no air conditioning at the depot either.
The cartons are warm to touch and notably ‘handled’ to...
Drivers do not read package instruction for delivery and sent to post for collection
Drivers do not read instruction on package and do not attempt to deliver and directly send to nearest Post for collection. It happened few times and it is really disappointing. There is instruction on package to deliver during opening hours but there is no any card for missed delivery that means they did not came for delivery and send direct to post for collection.
Thieves. Damaged or stolen. Hideous.
Thieves. Bought an item from ebay. Received a sealed plastic with completely ruined envelope with no item in sight. Even ordinary mail in an envelop wouldn't get disfigured like that. They probably want the sender to pay an overpriced packaging. They think they deserve to destroy 'cheaply' packaged parcel. Moreover, where are the Google reviews of Australia Post?
Non mothers day
My mum's are still waiting for the cards posted on the 5th it's now 17th May. I actually decided against express post for the very reason that the po worker said he couldn't guarantee express delivery why make australia post rich spoil mothers day MUCH.
Increased prices, downgraded quality
The prices have increased at Australia Post but they now use poor quality recycled boxes and biodegradable satchels that just fall to pieces. Absolute pathetic service provided by a money hungry government.
- Domestic Parcel Post (Standard)
Auspost CEO should be sacked
I send over 3000 items a year via Auspost as where I live I dont have any other option. Even before the virus their service was poor. One year they lost 62 items I had sent.
Now they are an incompetent joke. I sent 2 parcels to melbourne one was delivered on time the other is going in circles nearly three weeks later. The customer service agents are a waste of time. They couldnt care less and use the virus as excuses for Ausposts stupidity. They tried to say as there were no flights that is what slowed my mail. I cant see how that could be the ...
I got my Diploma Certificate posted to me. It clearly said DO NOT BEND in on the envelope. And Aus Pos doesn't know what that means. Because they bent and ruined Certificate and didn't offer to replace it when they have clearly damaged it
No attempt to deliver
The parcel would have delivered within the timeframe. However delivery failed at my letterbox. It was too much effort to come down the drive to attempt to deliver the parcel. It was not the first time this has happened..poor customer service. Hope this driver doesn’t last long in this job
The most disappointing and inconvenient delivery ever.
I normally have no issue with AusPost or it's couriers but I am disappointed with their recent service. A $540 parcel that was supposed to be signed on arrival was left in my building without my signature which was then stolen more than 2 hours after delivery. After a phone call to AusPost - I discovered that somebody had forged my signature on delivery. CCTV in my building provides evidence that nobody signed for the parcel, suggesting that the delivery person may have forged my signature. On top of this, my neighbours parcels were signed for ...with my name as well. How can all of the parcels before Christmas, belonging to residents of a 7 story building all be signed for with my name? I have made an online complaint in which the AusPost staff member denied the allegations. I have had a phone call in which I was told that "somebody in the building signed for it". I have had no other option but to take the matter to the Police and the Ombudsman. AusPost should be held accountable for their own mistake. They have not been helpful and instead have kept me waiting on hold for ages, denied the allegations and straight up refused to take any responsibility at all.
I was home when Australia post left my package outside on a 40 degree day rather than knocking on the door
My products were ruined and their response was for me to contact the sender I fail to see how it’s their problem
ridiculously high domestic parcel rates means it's no longer financially viable to sell online items.
When the lowest cost parcel rate you can get is $8.50 no matter how small and light the parcel, there is just no way I can sell items online anymore. I was also sold a $12.50 parcel post bag as being necessary only to discover the next day the item would have easily fit in an $8.50 bag by size and weight. Ripped off at every turn. I sell very small items weighing less than 30gms. My customers aren't prepared to pay almost $10 to have that posted to them when the item itself costs less than that. And I wouldn't either.
Questions & Answers
Is there any chance my parcel will be delivered today?
I'd be happy to check it out for you.
What postcode is 0307061347495006000991 heading to?
Thank you! 5606
Thanks for that, Henry.
Based on your location, we're expecting 0307061347495006000991 to be delivered on or before this coming Wednesday. If it's not, please reach out to us on Facebook or Twitter with your tracking number or give us a call on 13 13 18 so we can look into it further.
Hi my parcel (tracking number #99704713156901000830904) was estimated to be here on Monday 20th- Tuesday 21st, coming from within the same state. It now says delayed- waiting to be processed for delivery. Does that mean it’s still at its senders location? How long roughly would it take to be here?
That delayed status just comes up automatically when a parcel hasn't arrived within the time frame initially estimated.
Looking at the tracking, this was only posted on Monday the 19th so the delivery estimate calculated by the online tracking seems a bit off. Our website does advise allowing 2-4 business days for same state deliveries within NSW at the moment so it is actually expected to reach you by today.
It hasn't been scanned out for delivery yet though so does appear to have been held up. This is likely due to the ongoing COVID situation in NSW which is having a pretty heavy impact on our network.
I really apologise for the delay, we'll be working to get this to you as soon as possible. In the meantime, it's worth letting your sender know you are still waiting and feel free to contact us on 13 13 18, via social media or by lodging and enquiry on our website if you'd like us to set up a case to keep an eye on this delivery for you.
Hi, I posted a small parcel on Monday 19th and the status today, Thursday 22nd is 'we've got it'. Expected delivery was yesterday or today? How can I get an update on this? Tracking #R358360014310713
Thank you, Jo
Sorry to hear it's taking longer than expected. The best way to get updates is to keep an eye on the tracking as you'll see an update there as soon as your parcel does receive a scan. Looks like it did receive an update early this morning. Depending on where it's heading to, I'd expect delivery very soon but please reach out to our help and support team on 13 13 18 or via social media with the address details if needing an updated delivery estimate.
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