Non mothers day
My mum's are still waiting for the cards posted on the 5th it's now 17th May. I actually decided against express post for the very reason that the po worker said he couldn't guarantee express delivery why make australia post rich spoil mothers day MUCH.
- Domestic Parcel Post (Standard)
Auspost CEO should be sacked
I send over 3000 items a year via Auspost as where I live I dont have any other option. Even before the virus their service was poor. One year they lost 62 items I had sent.
Now they are an incompetent joke. I sent 2 parcels to melbourne one was delivered on time the other is going in circles nearly three weeks later. The customer service agents are a waste of time. They couldnt care less and use the virus as excuses for Ausposts stupidity. They tried to say as there were no flights that is what slowed my mail. I cant see how that could be the ...
Questions & Answers
Is there any chance my parcel will be delivered today?
Hi my parcel (tracking number #99704713156901000830904) was estimated to be here on Monday 20th- Tuesday 21st, coming from within the same state. It now says delayed- waiting to be processed for delivery. Does that mean it’s still at its senders location? How long roughly would it take to be here?
That delayed status just comes up automatically when a parcel hasn't arrived within the time frame initially estimated.
Looking at the tracking, this was only posted on Monday the 19th so the delivery estimate calculated by the online tracking seems a bit off. Our website does advise allowing 2-4 business days for same state deliveries within NSW at the moment so it is actually expected to reach you by today.
It hasn't been scanned out for delivery yet though so does appear to have been held up. This is likely due to the ongoing COVID situation in NSW which is having a pretty heavy impact on our network.
I really apologise for the delay, we'll be working to get this to you as soon as possible. In the meantime, it's worth letting your sender know you are still waiting and feel free to contact us on 13 13 18, via social media or by lodging and enquiry on our website if you'd like us to set up a case to keep an eye on this delivery for you.
Hi, I posted a small parcel on Monday 19th and the status today, Thursday 22nd is 'we've got it'. Expected delivery was yesterday or today? How can I get an update on this? Tracking #R358360014310713
Thank you, Jo
Sorry to hear it's taking longer than expected. The best way to get updates is to keep an eye on the tracking as you'll see an update there as soon as your parcel does receive a scan. Looks like it did receive an update early this morning. Depending on where it's heading to, I'd expect delivery very soon but please reach out to our help and support team on 13 13 18 or via social media with the address details if needing an updated delivery estimate.
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