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MyPost Business beware of damaged goods claims process
Aust Post have an outdated claims process. Although you pay for extra cover for full value of the article being sent.
(Quote): Aust Post will not process a claim with photo evidence, your customer is required to take the item and packaging to a Postal Manager at a corporate post office, not LPO, for a third party damage assessment to be conducted and can make packaging recommendations for future parcels. (End quote)
This process encourages businesses to rethink if the additional 'Extra insurance' for items over $100 is serving the purpose.
10 days to deliver a small parcel a half hour car drive
Small parcel Posted Ipswich going to Mount Cotton and half hour drive by car. Was posted Wednesday arrived the following Friday!! Next time I will use a courier.
Will never use Australia Post again!!
How much was the CEO’s bonus?????
Go figure they have one job to do, pick up and deliver mail and parcels and they do it so poorly!!
Remember the good old days when post a letter or small parcel posted by 6pm and guaranteed delivery next day??? What happened??
Parcel delivered to completely wrong suburb
Parcel was clearly addressed to an address at
West Perth, WA, 6005
Parcel was delivered to a completely different suburb at
Welshpool, WA, 6106
Where is the parcel?
Why was it delivered to the wrong suburb?
Fragile parcel damaged
If Australia Post treat all mail the way they treat parcels labelled fragile then goodness help us!
Glass items enclosed in this box that’s clearly marked Fragile !
The item took almost 2 weeks from Sydney to Cairns and this is the way it was received!
Small parcel Sydney to Melbourne
Sent parcel Sydney to Melbourne didn’t arrive after over 2 weeks. I could have got it sent from overseas Faster and cheaper. This is not the first time. Once it took 3 weeks to get a parcel from country NSW to Sydney.
Great pricing on Australia-wide satchels... regular damaged or missing products and late delivery!!
We have loved the change to flat rate 5kg satchels, however has a spate of missing satchels (wrong address), stolen (from the post office), damaged satchels (broken products), and terrible service to rectify the issues, and inconsistency with how the damaged goods were financially remunerated (retail price vs wholesale). Not clear policies or procedures, nothing in writing
Expensive lost parcels
Last year I sent one parcel to the US and one parcel to QLD, both under 1kg, using the cheapest options that had tracking and signature for both. And guess how much it cost me? $60. I had been very unhappy with postage costs that are too high for a long time but this was the straw that broke the camel's back - or rather the brick. Sent in a written complaint and have only had rubbish written back to me, including the line 'we have recently updated our pricing structure in response to customer feedback' because presumably those customers wanted ...to be screwed over. In addition to this, the Post Office was frantically busy as always - I feel like I spent all afternoon there when really I could have spent it on the couch for what it cost to post the items. Especially since they actually lost the delivery that I sent to QLD even though I paid extra for tracking. On top of this, tey didn't even refund the lost items in the QLD delivery, the seller did even though the items to be refunded never arrived. Very good of them but it shouldn't have been their job. Fast forward to a new year and I order a couple books on Booktopia worth 60 dollars. Six weeks later, I file a complaint as they had still not been delivered. Australia Post gets back to me and says that yes they have lost the items, entirely their fault... and that I should go to BOOKTOPIA to ask for a refund for negligence that they even admit in writing is 100% their fault. You couldn't make this stuff up. I guess one day I'll see the funny side but for now it's just pathetic. Yet another aspect of society thats falling apart.
Below standard service
Australia Post has been on a decline for years, twice have had parcels clearly stating 'do not bend' crammed into a letterbox & destroyed. Complained & now cannot get anything delivered at all.
Get messages saying attempt made to deliver when I was at home all day & there wasn't any sight of a delivery service or pay for items to be delivered only to be told I have an item waiting at the post office.
If I can find a way to use any other service I will, otherwise I won't buy.
Non mothers day
My mum's are still waiting for the cards posted on the 5th it's now 17th May. I actually decided against express post for the very reason that the po worker said he couldn't guarantee express delivery why make australia post rich spoil mothers day MUCH.
Ellenbrook WA 6069 employ incompetent staff, who are unable to assist you beyond selling stamps. Rude > somewhat 8/10. Knowledge: 7/10, incompetent 9/10, Idiots at the helm of the Titanic, Why do organisations employ , incompetent people is beyond me. I really think robots could do a better jobs
APPALLING service. Should be closed down
If you value your item, DO NOT SEND with this pathetic company. After 2 MONTHS and a 6 week case investigation it never turned up nor could it be found, despite having a tracking number. They didn't even know it was missing until I raised a case. And we are talking about a large box weighing 13 KGs and 40cms wide !!
This CEO needs to go. In fact the whole company should be shut down. There are far better couriers out there who know what good customer service is and provide a door to door service.
Don't waste your time here or risk losing your item Even 1 star rating is too much
Increased prices, downgraded quality
The prices have increased at Australia Post but they now use poor quality recycled boxes and biodegradable satchels that just fall to pieces. Absolute pathetic service provided by a money hungry government.
- Domestic Parcel Post (Standard)
Auspost CEO should be sacked
I send over 3000 items a year via Auspost as where I live I dont have any other option. Even before the virus their service was poor. One year they lost 62 items I had sent.
Now they are an incompetent joke. I sent 2 parcels to melbourne one was delivered on time the other is going in circles nearly three weeks later. The customer service agents are a waste of time. They couldnt care less and use the virus as excuses for Ausposts stupidity. They tried to say as there were no flights that is what slowed my mail. I cant see how that could be the ...
This is the second time we’ve sent birthday packages for grandchildren that have taken incredibly long periods for delivery from Coffs Harbour to suburban Brisbane. More than 3 weeks is amazing.
We accept that things are difficult at this time due to Coronavirus but have the comparative benefit of having purchased stuff on line from Brisbane last Sunday, delivered to our home at 6:30am Tuesday.
Very disappointed in Auspost
The worst postal business in the world
Australia Post would have to be the worst postal business in the world,parcels that need signatures being left and wrong addresses,parcels with correct address being returned to sender,why is it so hard to deliver a parcel
Criminal activity within auspost
This Company continuously has issues about delivery of parcels and they go missing without trace. When you have a driver who does not deliver an item, they should be held accountable and responsible for their actions. Instead AUSPOST does nothing to investigate these person/s. Sent my Tax Return from a Victorian country town to my accountant 40 mins away and the satchel has gone missing. TFN and signature are lost but AUSPOST takes ZERO responsibility. Satchel was delivered at 0750am PRIOR to business being open and instead of satchel going into accountant's post office box, it went missing with zero trace! Suspicious HIGHLY. Do not trust AUSPOST.
Is your service is a joke? Yes definitely 10000% will give you -5 rating if allowed
I sent the letter from Mascot last Tuesday 1/10 by using the registered post from Mascot NSW to Connawara SA, and I was advised that it takes 3-5 business day to deliver the letter. When I checked the tracking by now 8/10 it's still in Strathfield NSW since 2/10 and did not show any update at all. Is your service is a joke? The person who are waiting for the package are about to move out, and honestly this is the 2nd time I sent the letter. The 1st letter does not arrive at all but I did not use the register post for the tracking so I let it go..., but because of the delay the receiver need to move but they really need the letter and they are texting me to ask where is the package, and I said I can do nothing since I have sent it except monitor the tracking number. Lodged the query as well for them to advise me the exact location, but they said also there's no way to track. Not helping at all. I wont ever use Australia Post and will seek for the alternative. December 20th 2019 Update: Incompetent - Christmas busy period Bought the item on black Friday (29th of November), and it was just delivered 11th of November, my friends gave me the present for Christmas and it was on 12th of December until today (20th of December) I haven't received my package, I am in Sydney and I believe the sender is in Sydney and still not sure when I can receive my package. Send the item on 16th of December from Sydney to Tasmania and up till today (20th) the status is still 'we've got it', not sure when it can be delivered to Tasmania? I am not sure whether it can be delivered before christmas? or it will be delivered after new year? When I asked the employee in Au post they just said it took longer because it is the busy period.. I mean, how come I still pay the same amount as normal (although au post is always slow) but this is slower than usual. If Christmas is busy season then I believe you received more money from postage? How come we pay the same from normal period? You should be responsible by adding more employee to deliver your package and extend your deliver hour or at least don't let your customer full amount of money and advise them that there will be delay of the delivery because of busy period. We pay the expensive amount of money for this kind of service? Shame on you. Christmas busy period shouldn't be a reason for delay any item if you receive more money than usual period, you should be more competent and responsible since people need the item urgently especially because this is Christmas period.
ridiculously high domestic parcel rates means it's no longer financially viable to sell online items.
When the lowest cost parcel rate you can get is $8.50 no matter how small and light the parcel, there is just no way I can sell items online anymore. I was also sold a $12.50 parcel post bag as being necessary only to discover the next day the item would have easily fit in an $8.50 bag by size and weight. Ripped off at every turn. I sell very small items weighing less than 30gms. My customers aren't prepared to pay almost $10 to have that posted to them when the item itself costs less than that. And I wouldn't either.
Totally incompetent staff! Absolutely no training from above, asked if I could show them what to do!!
We send hundreds of parcels per week domestically and internationally. Domestically we use Parcel Post barcode stickers to track our parcels. When we stick this bar code on the parcel, this number is sent to the buyer for them to track. Only two staff at a local post office know how to scan the barcodes and then print the white sticker with the price and the same number as this is linked to Mypost. I went to four post offices around the Fremantle today and none of the staff had a clue to process these parcels. I even had one staff member ask me...if I could come around the counter and show them how to do it!!! Absolutely unbelievable!! Can the management at Australia Post get off their butts and train your staff or as I expect that management have even a less of a clue about how the system works (or not). OMG, it's like getting on a Qantas flight and being asked by the cabin crew if you can fly the plane!!!!
Wouldn't use aus post ever again... worst delivery service in Australia.
3 times now ive used them and 3 times they have not done their job. 1st - parcel took 3 weeks from canberra to brisbane. 2nd - parcel was lost entirely, so stolen by an Aus post staff member is my only guess. 3rd - horrible customer service from the moment i dealt with them.
Questions & Answers
Need update for Parcel R637183032518961 to 2747. Transferred from Chullora NSW to Redbank Qld????
I'm not sure why R637183032518961 ended up detouring via Qld since it does seem to be going to 2747. The sorters in Brissy will have picked up on the discrepancy when they sorted it on Monday, so going by our current delivery time frames between Qld and NSW, I'd expect delivery on Monday.
I was expecting a delivery on Friday 30/04, my parcel said it was onboard for delivery but I never received it. Now it is showi g as 'delayed'. What has happened? My tracking number is XB35001450
I can see why you'd be worried! If your parcel was showing "onboard for delivery" last week it should have been delivered that day.
As it hasn't been, please fill in this form here https://tinyurl.com/3wd6ds7x so we can investigate with the driver for you.
Hi I've been waiting for a parcel for a week now, apparently the machines had trouble reading the address label and it was stuck in Brisbane. Could you have a look and let me know how it's going please? The tracking No is R431695012409498006120907
I've had a look at R431695012409498006120907 and based on the scan I can see from yesterday, it looks like any issues we were having have been corrected. I'd allow until Thursday for it to be delivered, but if not, let us know again and we can get an investigation underway.
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