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4 days so far to deliver one kilometer away
I am waiting on a parcel a model train locomotive posted from a person only one kilometer from my home here in a suburb of Adelaide. Posted on Monday the 7th of June. It is now the 10th of June and it is still not here. At a cost of almost $10 for delivery this is appalling. I could have walked there and back and collected it last Monday but I trusted Aust Post to deliver within my own city fast. As I write I just received a package at my door from Melbourne posted last Saturday. Okay AP I would not reward you with $12,000 watches.
My article number is EBA02130338601000840902.
One of the delivery drivers literally threw my package at my house! This is unacceptable and disrespectful on so many levels and I won’t tolerate this. I know some representatives are going to think I’m being “Abusive or Hostile” like I was accused of last time, but right now I don’t really care. I want this dealt with and not just a promise I want an investigation opened it was literally thrown at my home, my husband actually thought I had fallen over that’s how loud it hit my house. This could have damaged my products or worse my house!. I wi...ll be taking this further! I’m so sick to death of being treated like garbage. Tracking is #34GJL0101576 I have attached a photo of the marks on my package which also had valuables in it. Absolutely disgusting behaviour!!
No communication was received from Australia post as to when delivery will occur approx. When I answered the nock at the door by the courier he had already left the premises no where to be found. The parcel was left outside the door Box and contents damaged. Appalling!
Useless takes 4 days to get from STRATHFIELD TO KINGSGROVE, yet took 3 days to get from Melbourne to Sydney.
Useless! This company is how long do you want people to wait because of your useless system 1000s of complaints and you still cant fix this useless company aus post 10 days compared to aramex 4 days how does this work? You really need to fix the way you run this company its terrible, everytime I use aus post there's always a stuff around they loose items on a regular basis. Never on time always late, still waiting for my parcel? Never again.
ive lost hundreds in item worth
theres been multiplw times i dont recieve delivery notices until my stuff gets sent back and i lose my item. they have also thrown expensive and delicate work equipment over my fence repeatedly, i sh*t you not. i am disabled and work from home. when they stuff up with my equipment i lose money from missed work. i just cant rely in this kind of garbo for my livelihood.
on a side note gladys from their twitter needs to pull her head in because i dont think sassing aussie customers with genuine concerns is the look auspost is going for- unless they are? wouldnt be surprised
Australia post ...postie
I don't know the postie but he has something agents my letter box he can't put it in right ?
Wet mail damaged mail mail can not be retrieved from the letter box with out been damage .............
Disappointed in Service
Our suburb was changed to getting our post delivered every two days, which is okay if we received better service but now the posties rarely come to the door to deliver tracked items/parcels. In fact I think the service has gotten worse.
Instead of coming to the door, they jam the letters/parcels in the letterbox causing some of them to tear. We even had a parcel left in the top of the letterbox which was hanging out where anyone walking past could just have easily grabbed it.
We had a postie slam a parcel on his bike once because he couldn'...t fit it in the letterbox, which actually meant he had to get off his bike to come to the door. We have had damaged cds because they try and squeeze items in our letterbox that don't fit. You don't need to be a rocket scientist to see that. We had one postie nearly tear our letterbox down because he couldn't fit something in and kept trying to jam it which meant it was pushing our letterbox. As the letterbox was locked, he got annoyed so he had to come to the door, which he should have done in the first place. We also had the same postie ride his bike right up to our porch (it's only a small porch) to ring the doorbell and deliver a post. We just had our render fixed on the wall and he was so close to this render, he could have easily damaged our property, not to mention trying to squeeze past our cars. Our door from the footpath is not more than 5metres long, so not a long walk for him. We decided to put in a complaint to Australia post about the above incident, however, never again will I do that. When the postie returned the next time, he decided it would be a great idea to have a go at us, at our front door regarding that complaint. His argument was that he doesn't have time to get off his bike for every house, not that would happen like that anyway. However, he stood at our front door for 15mins trying to explain to us that although he loves his job, he can't find another job and that he needs to stay. He also complained that they are trying to get him to deliver parcels on his bike which he doesn't like to do. He said he was a postie for over 20years. When he spoke he had excessive spit in the corner of his mouth and on a few occasions in that 15 minutes that spit decided to fly at us. He didn't do it in purpose, but gross all the same.
MyPost Business beware of damaged goods claims process
Aust Post have an outdated claims process. Although you pay for extra cover for full value of the article being sent.
(Quote): Aust Post will not process a claim with photo evidence, your customer is required to take the item and packaging to a Postal Manager at a corporate post office, not LPO, for a third party damage assessment to be conducted and can make packaging recommendations for future parcels. (End quote)
This process encourages businesses to rethink if the additional 'Extra insurance' for items over $100 is serving the purpose.
Nothing is perfect especially the Australian Post!
Was posted than sent back, now is posted again where am I going to get it God knows. It's slower than a donkey. The postal service is horrible. Now that everything has to be posted there should be more postal places than just the Australian post, or F the whole system.
auspost are useless
for I currently have 2 parcels that these monkeys cannot tell me where they are and both have tracking and are from 2 different senders everyone you speak to will tell you a different story Delayed – waiting to be processed for delivery mean we have lost it
Why can’t you people shut the gate . Lot’s of people have dogs . Losers. I gave you 1 star because none wasn’t an option. Was you born in a tent . I’m over Australia post .
Poor management in deliver items and keeping client home safe, always left gate open after delivery. Pure lazy.
Poor handling of delivery and slow in delivery. Often left gate open and too lazy to wait for a minute for someone to get the door and "run" away. Damaged my gate and this time today again left gate open. Very irresponsible. Customer service is poorly managed despite multiple concern raised for the above. Better use Sendel, cheap and fast even delivers during weekends with way much cheaper rates. Australia post is unreliable.
Bought a bottle of Gucci for a damn thief
I was in downtown at the day of delivery, I live by myself and nobody was home. How can you give my parcel to the thief ??????
That is disgusting and nobody gonna escape of crap post. Funny
Abomination of a postal service
Had a GPS unit posted to me that I was able track in transit. It made it from Newcastle to Brisbane in the first 12 hours from postage but then waited in the local sorting facility for two days before being delivered. When the package was delivered it was empty and appears the parcel was opened. The GPS unit is still reflecting as being at the aus post depot. I'd rather have a UPS guy throw a parcel out his window than have this experience.
Why don’t they call the number on the package
Australia post said my package was rejected from the delivery point and returned to sender when in fact they never even went to the delivery point and never call my number on the package to ask where the delivery point is if they couldn’t find it. It’s been 5 days and still no phone call, my kids will be going with out there Xmas present this year because of Australia posts extremely poor customer service and communication. Thanks a lot
Questions & Answers
My track number is 33D9A222321701000935005. The status of my parcel is stuck on Its being prepared. The sender said the item has been picked up yesterday morning. I’d like to know when will the status be updated. I am worried that the parcel is lost or stolen
Receiver .Parcel R460808003427195 showing as delivered 15/6. 2.51pm . Parcel not received.
Not found. Was home at the time. Not in post box or in safe space.
I'm sorry to hear this. We'll need to get an investigation started, so please give us a call on 13 13 18 or reach out on Facebook or Twitter.
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Get an answer from our members and Australia Post representatives
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