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Lost a $6000+ Parcel, Cant even call me back.
Been through the ringer with this hopeless excuse of a postage service, Lost my parcel when it returned to my local depot, countless trips to the post office, countless promises of returned phone calls, Complaints department are quiet happy to not bother responding for weeks at a time until you further pester them, Parcel is presumably stolen...Offered $100 refund. AND STILL HAVNT EVEN GOT THAT?! Employing thieves and letting them get away with it at your customers expense, shameful, call yourself AUSTRALIAN post.
Why does post take so long
I posted on time and given tracking the parcel was biscuits for my grandson. He had left the site when they arrived. As all students now gone home I don’t know what will happen
You smashed my present!
Thankyou Australia Post for smashing the present i sent my granddaughter for Christmas. It went by road and was packed in tight with fragile written all over it. It was also thick glass. What did you do, drop kick it or something? Not impressed and will be filing a complaint.
Aust/Post pathetic rubbish service.
Parcel from Glen Waverley to Thomastown 36kl took 4 weeks??? Another sent in Oct deemed LIT (lost in transit) what are you doing Aust/Post? Been a weak service since Christine Holgate took the helm way before Covid!! Private couriers dont give a damn items arrive (when they arrive)late and damaged!! Pay better wages, hire more honest and reliable people! Was once a very proud and reliable service, now complete pathetic rubbish service!!
Sent a booklet of poems to a friend in the USA for Xmas. Was returned to me five days later in this condition (see photos) Item and envelope were completely ruined; booklet soaked through with ink or something and still wet when returned to me. Contacted ''customer service'' (what a flippin joke of a title that is with this lot!) Absolutely no help at all, just vague mumblings about size/weight after the SECOND time I contacted them with these photos. An utter disgrace. I have had trouble with Aus Post previously, losing a REGISTERED letter and...misdirecting it to Sydney THREE times instead of to Melbourne (I still haven't figured that one out) I will actively go out of my way from now on to find alternatives to this pathetic disgrace of a ''postal service'' and I would encourage others to do the same.
6 weeks and counting to deliver from central Melbourne to central Sydney
Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!
Aus post are the worst
Aus post constantly loose & break packages. They’re the worst company to deal with. Communication is difficult and they’re not helpful with claims on broken items. As a business owner these issues are crucial to our business.
Consistently pathetic service
Since my last review I have used, or tried to use, their service to deliver another parcel to NSW from Victoria. It was lodged at my local Post Office (LPO) mid September. Again it sat at my LPO for a couple of days and then the Melbourne North depot (or should I say storage facility) for just on 2 weeks. After that it was marked as sent to Sydney and from there to a distribution centre some 12km from where it had to be delivered. Next posting was that it was in Mt. Gambier SA and being sent to the "correct" facility. It ended up back in V...ictoria at the Sunshine West depot. From there it was sent (supposedly) to Sydney again, but that was several days ago and nothing has changed. Today it has been exactly ONE MONTH since I posted it and it still hasn't reached Sydney, but has had a wonderful sightseeing tour of Australia rather than being delivered in a timely fashion which is what I paid for. Also received 2 emails from Aust Post after raising a complaint with them. The email was to me as the 'recipient' of the posted item (instead of the sender) and was fully of lies and incorrect information. I now just sit back and shake my head at the total incompetence of Australia Post employees in their "investigations" area and their delivery section. We pay a premium to have tracking on our items but most of the time tracking is NOT undertaken and parcels go on a magical mystery tour of Australia, get lost and cause frustration for the sender and recipient of the item. Get your act together Australia Post and stop performing like a 4th world country facility with the highest postage rates and no service.
The Australia Post is unreliable and is not running properly. It harms people
I sell things online.
The one of buyer who lives near by me ordered the item.
She didn't get the parcel in nearly one month from the date that I sent the item.
They sent the parcel to different state twice and I kept the parcel in one facility for 10 days.
I called Australia Post three time and Their consultants didn't care about it.
The reviewer stated that an incentive was offered for this review
Useless website, useless service
When completing forms online, currently you have to delete everything and try 2 or 3 times before you can actually get a cost for the postage. I am wasting up to an hour a day.
Most expensive postal service in the world, and it is useless
Sent out an item first week of August (mind you, not the only parcel I sent out that day). All other parcels seemed to reach their destinations within 2 weeks (it's COVID so no problem with delays). It is now the first day of October, and my final package (after spending WEEKS sitting at the depot), has been returned to my front door IN PIECES with no explanation, no compensation on all the money I spent on postage nor the item itself. Will be using DHL from here on in.
Should be zero
Officially the worst business I have ever had to deal with, late parcels, missing parcels ,parcels delivered to different suburbs and on top of that a price increase. in the last month. The customer service department don't bother replying or investigating missing items or wrongly delivered, clearly this business doesn't give a damn about it's customers but I suppose that's how government owned businesses work. Wasted enough of my time on this pile of ****
No option for zero stars
Could not rate this company low enough. 18 months into a pandemic where businesses have adapted, this billion(s) dollar company is still charging their normal extortionate fees for a vastly inferior service. Massive delays in every single delivery, customer service somehow still hasn’t adapted to higher inquiries in 18 months and fees are just as high as they were before covid. Posted an item a week ago, has not moved from initial location in 7 days. Wish there were another service we could use because this one is abhorrent.
Only Use Express Post
I had a high regard for Aust Post using for 15 years with online sales until the last couple of months. Although the service has never been quick it was always reliable especially Express. Now I have been forced to use Express Post only as Regular Post will take too long and will default on postage times dictated by on line market place. Here's the tip. Stop placing your items into the Red Posting Box as these are emptied and not scanned. You have to go over the counter to ensure it gets scanned. Even then it will be very slow. I have had succe...ss with Express Post which only arrives in same time as Regular used to. I have raised a number of Online Queries for Missing or Lost Items, They respond with "Resolved" wait 15 Business days. Ref 42689655 & 42692211.
Aust post Terrible service
Aust post parcel left Sydney 31/8
Still no update on Tracking
Only going to Melbourne...
Loves to take your money but can't advise where the parcel is ..
Stop blaming covid and fix the issues, any other business would be under review...
Questions & Answers
Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...
Yeah I have a similar thing from mount waverly aust post.
The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001
No, you may not. We are nothing to them. Bow down and accept your fate :)
I am waiting for my passport and it has been sitting at like this for 5 days - Item processed at facility
DANDENONG SOUTH VIC. I am hoping to fly next week. Do I cancel my holiday? Will it arrive in time?? Please help. I lodged a tracking question and have had no answer and it is still sitting there today. My number is 564377274018.
My partner is also waiting for his passport.
Auspost does not care.
Get an answer from our members and Australia Post representatives
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