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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.5 from 1,576 reviews · View Statistics
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43 reviews
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Tylor
TylorAlice Springs, NT

Lost a $6000+ Parcel, Cant even call me back.

published

Been through the ringer with this hopeless excuse of a postage service, Lost my parcel when it returned to my local depot, countless trips to the post office, countless promises of returned phone calls, Complaints department are quiet happy to not bother responding for weeks at a time until you further pester them, Parcel is presumably stolen...Offered $100 refund. AND STILL HAVNT EVEN GOT THAT?! Employing thieves and letting them get away with it at your customers expense, shameful, call yourself AUSTRALIAN post.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Jennifer Daniels
Jennifer DanielsSouth East Queensland, QLD
  • 2 reviews

Why does post take so long

published

I posted on time and given tracking the parcel was biscuits for my grandson. He had left the site when they arrived. As all students now gone home I don’t know what will happen

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Delivery Arrived in Good ConditionNo
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You smashed my present!

published

Thankyou Australia Post for smashing the present i sent my granddaughter for Christmas. It went by road and was packed in tight with fragile written all over it. It was also thick glass. What did you do, drop kick it or something? Not impressed and will be filing a complaint.

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Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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berney01
berney01Melbourne
  • 12 reviews
  • 20 likes

Aust/Post pathetic rubbish service.

published

Parcel from Glen Waverley to Thomastown 36kl took 4 weeks??? Another sent in Oct deemed LIT (lost in transit) what are you doing Aust/Post? Been a weak service since Christine Holgate took the helm way before Covid!! Private couriers dont give a damn items arrive (when they arrive)late and damaged!! Pay better wages, hire more honest and reliable people! Was once a very proud and reliable service, now complete pathetic rubbish service!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mel A.
Mel A.Hunter Region, NSW

Pathetic company

published
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Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Gabe
GabeGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

6 weeks and counting to deliver from central Melbourne to central Sydney

published

Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Aus post are the worst

published

Aus post constantly loose & break packages. They’re the worst company to deal with. Communication is difficult and they’re not helpful with claims on broken items. As a business owner these issues are crucial to our business.

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Alpha Bravo
Alpha BravoGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 6 likes

Consistently pathetic service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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crystal
crystalAU
  • 2 reviews
  • 2 likes

The Australia Post is unreliable and is not running properly. It harms people

published
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Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Butterfly Dreams
Butterfly DreamsMelbourne
  • 5 reviews
  • 5 likes

Useless website, useless service

published

When completing forms online, currently you have to delete everything and try 2 or 3 times before you can actually get a cost for the postage. I am wasting up to an hour a day.
Most expensive postal service in the world, and it is useless

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Horrible Service

published

Sent out an item first week of August (mind you, not the only parcel I sent out that day). All other parcels seemed to reach their destinations within 2 weeks (it's COVID so no problem with delays). It is now the first day of October, and my final package (after spending WEEKS sitting at the depot), has been returned to my front door IN PIECES with no explanation, no compensation on all the money I spent on postage nor the item itself. Will be using DHL from here on in.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Nigel
NigelSydney Surrounds, NSW
  • 9 reviews
  • 11 likes

Should be zero

published

Officially the worst business I have ever had to deal with, late parcels, missing parcels ,parcels delivered to different suburbs and on top of that a price increase. in the last month. The customer service department don't bother replying or investigating missing items or wrongly delivered, clearly this business doesn't give a damn about it's customers but I suppose that's how government owned businesses work. Wasted enough of my time on this pile of ****

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Couriers

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Ttt
TttGreater Melbourne (Metropolitan), VIC

No option for zero stars

published

Could not rate this company low enough. 18 months into a pandemic where businesses have adapted, this billion(s) dollar company is still charging their normal extortionate fees for a vastly inferior service. Massive delays in every single delivery, customer service somehow still hasn’t adapted to higher inquiries in 18 months and fees are just as high as they were before covid. Posted an item a week ago, has not moved from initial location in 7 days. Wish there were another service we could use because this one is abhorrent.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Paul H.
Paul H.Greater Melbourne (Inner), VIC

Only Use Express Post

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Paul H.
Paul H.

My Missing or Lost Items was marked email correspondence, so they sent me a text? Please employ more people and give them a pay rise they deserve it.

Paul H.
Paul H.

Ref 42692211 has been scanned. Posted 18/9/21 first scan 1/10/21.

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Marie
MarieSydney, NSW
  • 4 reviews
  • 5 likes

Aust post Terrible service

published

Aust post parcel left Sydney 31/8
Still no update on Tracking
Only going to Melbourne...
Loves to take your money but can't advise where the parcel is ..
Stop blaming covid and fix the issues, any other business would be under review...

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Questions & Answers

FGS
FGSasked
Domestic Parcel Post (Standard)

Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...

1 answer
Jay V.
Jay V.

Yeah I have a similar thing from mount waverly aust post.

Fang-Ling K.
Fang-Ling K.asked
Domestic Parcel Post (Standard)

The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001

1 answer
Jase
Jase

No, you may not. We are nothing to them. Bow down and accept your fate :)

Lisa
Lisaasked
Domestic Parcel Post (Standard)

I am waiting for my passport and it has been sitting at like this for 5 days - Item processed at facility

DANDENONG SOUTH VIC. I am hoping to fly next week. Do I cancel my holiday? Will it arrive in time?? Please help. I lodged a tracking question and have had no answer and it is still sitting there today. My number is 564377274018.
My partner is also waiting for his passport.

Lisa

1 answer
Jase
Jase

Auspost does not care.

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Australia Post Domestic Parcel Post (Standard)

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