Reviewer Photos & Videos
No assistance when a package went missing. Went to the post office after tracking had gone dead and it had been sitting there the whole time without letting me know. Then the package was all munched up. I send many parcels as part of my job. Very slow delivery times. Need to hire more staff.
Box was extremely damaged & Worker pretended to throw the box at me
Package was delivered in a timely manner but I could not track my item. Box was extremely damaged & Worker pretended to throw the box at me and laughed. Very unprofessional
Great pricing on Australia-wide satchels... regular damaged or missing products and late delivery!!
We have loved the change to flat rate 5kg satchels, however has a spate of missing satchels (wrong address), stolen (from the post office), damaged satchels (broken products), and terrible service to rectify the issues, and inconsistency with how the damaged goods were financially remunerated (retail price vs wholesale). Not clear policies or procedures, nothing in writing
Delivery Very Slow
Article posted on May 1st - delivered 280 kms away on the 18th May. Tracking update originally stated delivery would be between 4th - 7th May then updated to "delayed " then a message stating delayed post is usually delivered between 1 - 3 business days after original estimated time of delivery. Posted in an Australia Post "tough bag" and arrived with a rip in it.
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Questions & Answers
I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?
Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.
my parcel said coming today but doesn't get delivered??
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