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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.6 from 1,456 reviews · View Statistics
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parcel never been received!

published

opend a case for investigation for undelivered parcel. got replyed saying they met the driver and the driver recalled that my item was accepted by an occupant of the address......
I was at home the whole day, no one had showed up, i have been out on the porch several times to check if there's any parcal... but no one and nothing.
There's no one in the house accepted anyting for me, and there's no evidens provided by the post to show who accepted the item and whether the driver been to the correct address.
Shame on the service!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Sid
Sid
  • 2 reviews

The service across the board is horrible, the online support staff are rude when trying to inquire about parcels.

published

Parcel sat in Brisbane for 4 days, finally arrived to my local aus post facility sat there for 2 days and has now been sent back to Brisbane with an added 7 day delay

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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ninebabes
ninebabesGreater Melbourne (Inner), VIC
  • 15 reviews
  • 13 likes

The worst company ever

published

If I could avoid using them I would. They have lost parcels on me so many times. There’s been months of delays. My last parcel I ordered on the 9th. Expecting it to come for Christmas. It never made it. They changed the date 4 times. They got information wrong a few times. And now finally we found out it was lost. How? This is where they should make their posties wear cameras. Just like police wear theirs. So should the posties.. That would stop them from going missing. They will be able to trace their steps. I would never ever recommend Australia post. I wish online retailers would stop using them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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taylakatherinek
taylakatherinekGreater Melbourne (Inner), VIC

Was great now worse than any service the world

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Abuzer
AbuzerGreater Melbourne (Metropolitan), VIC

Pathetic, useless & terrible customer support

published

Parcel was said to be left in a safe place where as it was not, the communication for the parcel came the next day. I have lost the parcel since, I have called the service and stay on the phone for 3 hours and no one is competent to find out what is going on. The most useless parcel service ever.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mel A.
Mel A.Hunter Region, NSW

Pathetic company

published
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Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Gabe
GabeGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

6 weeks and counting to deliver from central Melbourne to central Sydney

published

Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Ayato K.
Ayato K.South East Queensland, QLD

Absolutely 0 star

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Destiny
DestinyAscot Park
  • 8 reviews

Too many faults to sit here listing.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Andrea
AndreaSydney, NSW
  • 3 reviews
  • 3 likes

parcels left at post office

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Paul
PaulSouthwest, VIC
  • 3 reviews
  • 2 likes

absolutely hopeless

published

package has been in Dandenong for 6 weeks about 70 K away . call the complaints dept who dont even look into it and tell me they are confident it will get there soon ..... Im Not !!!! Shameful that they carry the Australian name ! I wont be buying on line if Aust post have anything to do with it ! Pick up you game !!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Disgusting
DisgustingCentral West, NSW
  • 2 reviews
  • 2 likes

Crappiest service ever

published

Australia post DO NOT handle complaints.
Expect to be run around n lied to.
STARTACK DO NOT deliver to the door even though whist on the phone to complain about missing parcels the ads guarantee 100% delivery to the door. False advertising and lying to their paying customers is their protocol. Pay for delivery to the door.....still gotta pick it up from the post office.
Ya service is crap and you lie to ya customers whilst taking their money......we want our money back for the service we pay for that we DONT get.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Couriers

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Michael E.
Michael E.Victoria

Aus Post are a Fraud, avoid at all costs

published

Delivery drivers pre fill slips then deliver slips only even if you are at the letter box, then they take all parcels to the post office or even the delivery centre miles away just to save themselves some time. Basically fraud. There is a reason Aus Post don't really have an avenue to complain that actually goes anywhere.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Bill
BillMelbourne
  • 56 reviews
  • 40 likes

Austpost - no idea.

published

Parcel collected on Sydney on 26th October. After a week was advised it has been delayed. Lodged a follow-up 2 days ago and still no response. It's now been sitting in Sydney for 2 weeks. I'd be surprised if I receive it before Xmas. Tracking is no longer updated. Useless organisation, management and government oversight. They act like the government and perform like the government. Shameful.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Braam
BraamSydney
  • 5 reviews
  • 4 likes

Absolutely abysmal service

published

Delays after delays after delays…how long is COVId going to be an excuse. How can Amazon deliver in 24 hrs and a parcel from VIC to NSW with AusPost takes a month? Huh? Will only buy online from companies not using AusPost.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Questions & Answers

Renelle H.
Renelle H.asked
Domestic Parcel Post (Standard)

Hi there have been no updates on my package that was sent out on Monday from Brisbane city, it says it's still pending. Tracking number 63236599429093

1 answer
Amethyst1912
Amethyst1912

Perhaps if you ask Australia Post Renelle - I'm not Australia Post.

Susannah
Susannahasked
Domestic Parcel Post (Standard)

I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?

1 answer
Susanna B.
Susanna B.

Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.

Mallee S.
Mallee S.asked
Domestic Parcel Post (Standard)

my parcel said coming today but doesn't get delivered??

No answers
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Get an answer from our members and Australia Post representatives

Australia Post Domestic Parcel Post (Standard)

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