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parcel never been received!
opend a case for investigation for undelivered parcel. got replyed saying they met the driver and the driver recalled that my item was accepted by an occupant of the address......
I was at home the whole day, no one had showed up, i have been out on the porch several times to check if there's any parcal... but no one and nothing.
There's no one in the house accepted anyting for me, and there's no evidens provided by the post to show who accepted the item and whether the driver been to the correct address.
Shame on the service!!!
The service across the board is horrible, the online support staff are rude when trying to inquire about parcels.
Parcel sat in Brisbane for 4 days, finally arrived to my local aus post facility sat there for 2 days and has now been sent back to Brisbane with an added 7 day delay
The worst company ever
If I could avoid using them I would. They have lost parcels on me so many times. There’s been months of delays. My last parcel I ordered on the 9th. Expecting it to come for Christmas. It never made it. They changed the date 4 times. They got information wrong a few times. And now finally we found out it was lost. How? This is where they should make their posties wear cameras. Just like police wear theirs. So should the posties.. That would stop them from going missing. They will be able to trace their steps. I would never ever recommend Australia post. I wish online retailers would stop using them.
Was great now worse than any service the world
USELESS aus post at least used to have great customer service, tracking organisation of parcel pickup and can great phone assistance. Australia Post is now one of the worst services of anything I've ever used in my life. My local Aus post store on toorack road has the rudest, laziest, selfish way and most useless humans Ive met in my life always lose my package and although I've been going there regularly for 7 years don't remember me to save a life. The worst company, service, standards, attitude of anything I've ever come across and on-top o...f that used to be a great delivery service now you're more likely to find a four leaf clover than ever get any help or any thing on-time. AUSTRALIA POST needs to be changed this can not be our standard of attitude towards our own purchases and deliveries of important information cant even call aus post without it hanging up on you. Worst people and service for something that was once so good. It need to be replaced.
Pathetic, useless & terrible customer support
Parcel was said to be left in a safe place where as it was not, the communication for the parcel came the next day. I have lost the parcel since, I have called the service and stay on the phone for 3 hours and no one is competent to find out what is going on. The most useless parcel service ever.
Sent a booklet of poems to a friend in the USA for Xmas. Was returned to me five days later in this condition (see photos) Item and envelope were completely ruined; booklet soaked through with ink or something and still wet when returned to me. Contacted ''customer service'' (what a flippin joke of a title that is with this lot!) Absolutely no help at all, just vague mumblings about size/weight after the SECOND time I contacted them with these photos. An utter disgrace. I have had trouble with Aus Post previously, losing a REGISTERED letter and...misdirecting it to Sydney THREE times instead of to Melbourne (I still haven't figured that one out) I will actively go out of my way from now on to find alternatives to this pathetic disgrace of a ''postal service'' and I would encourage others to do the same.
6 weeks and counting to deliver from central Melbourne to central Sydney
Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!
Absolutely 0 star
Since the beginning of last year, COVID19 and restrictions have always been used as a reason by AU post to reduce the speed of delivery and postage. It has been almost two years now and the issue has not been taken to any form of resolution.
Want to call their customer service to enquire about your parcel? Don't even think about it! They only accept "urgent" calls, but even these calls have to wait more than 30 minutes.
They always say "we don't accept any abuse of our staff", but the truth is that their customer service is very impatient wi...th customers. The last time I called their customer service to enquire about a package my company had sent me, my text message showed it had been delivered but I hadn't received it. After I asked a few questions, the person on the other end of the line was almost shouting. What a double standard company with the worst customer service in the world.
Too many faults to sit here listing.
I regularly use postal services as I don’t drive, having my packages left at my door works wonders for me! Apart from when the drivers don’t deliver my goods. I often find they leave slips and mark items as attempted delivery when I’m home waiting for a knock. They rarely attempt to actually get out the vehicle and run upstairs to knock on my door. I was told by Australia post worker delivery drivers apparently can’t leave vehicles unattended for more then 30 seconds is half of one minute even enough time for these delivery drivers to exit thei...r vehicles and run up to my apartment? Probably not. Explains why I’m left to chase up my deliveries constantly. And try to get them which isn’t easy when you don’t drive. Also have found StarTrack and Aus post are both now linked into one they’re not seperate which I used to love StarTrack for the fact they had a redelivery option which is obviously now gone since they’re linked with aus post. I’d love to see changes within Aus post and even an option to have your goods redelivered which we pay delivery for and don’t get!
parcels left at post office
Couple of my deliveries left at the post office. I am a carer who can't leave the home easily. Therefore, I order online so that I can have my parcels delivered to me. However these parcels have been left at the local post office which is quite a distance away from home and I can't go to pick them up. Although I have many times in the past given instructions to leave parcel at the door in case not at home (I am at home constantly since I am a carer), there is absolutely no ring or tap on the door. I can't understand when other carriers can l...eave the parcel at the door or in my letter box, I can't see why Australia Post can't do the same. This is becoming quite a nuisance and now, although I have written to them, I haven't heard back. Very disappointing.
package has been in Dandenong for 6 weeks about 70 K away . call the complaints dept who dont even look into it and tell me they are confident it will get there soon ..... Im Not !!!! Shameful that they carry the Australian name ! I wont be buying on line if Aust post have anything to do with it ! Pick up you game !!
Crappiest service ever
Australia post DO NOT handle complaints.
Expect to be run around n lied to.
STARTACK DO NOT deliver to the door even though whist on the phone to complain about missing parcels the ads guarantee 100% delivery to the door. False advertising and lying to their paying customers is their protocol. Pay for delivery to the door.....still gotta pick it up from the post office.
Ya service is crap and you lie to ya customers whilst taking their money......we want our money back for the service we pay for that we DONT get.
Aus Post are a Fraud, avoid at all costs
Delivery drivers pre fill slips then deliver slips only even if you are at the letter box, then they take all parcels to the post office or even the delivery centre miles away just to save themselves some time. Basically fraud. There is a reason Aus Post don't really have an avenue to complain that actually goes anywhere.
Austpost - no idea.
Parcel collected on Sydney on 26th October. After a week was advised it has been delayed. Lodged a follow-up 2 days ago and still no response. It's now been sitting in Sydney for 2 weeks. I'd be surprised if I receive it before Xmas. Tracking is no longer updated. Useless organisation, management and government oversight. They act like the government and perform like the government. Shameful.
Absolutely abysmal service
Delays after delays after delays…how long is COVId going to be an excuse. How can Amazon deliver in 24 hrs and a parcel from VIC to NSW with AusPost takes a month? Huh? Will only buy online from companies not using AusPost.
Questions & Answers
I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?
Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.
my parcel said coming today but doesn't get delivered??
Get an answer from our members and Australia Post representatives
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