Australia Post Domestic Parcel Post (Standard)

Been through the ringer with this hopeless excuse of a postage service, Lost my parcel when it returned to my local depot, countless trips to the post office, countless promises of returned phone calls, Complaints department are quiet happy to not bother responding for weeks at a time until you further pester them, Parcel is presumably stolen...Offered $100 refund. AND STILL HAVNT EVEN GOT THAT?! Employing thieves and letting them get away with it at your customers expense, shameful, call yourself AUSTRALIAN post.

Sent a booklet of poems to a friend in the USA for Xmas. Was returned to me five days later in this condition (see photos) Item and envelope were completely ruined; booklet soaked through with ink or something and still wet when returned to me. Contacted ''customer service'' (what a flippin joke of a title that is with this lot!) Absolutely no help at all, just vague mumblings about size/weight after the SECOND time I contacted them with these photos. An utter disgrace. I have had trouble with Aus Post previously, losing a REGISTERED letter and...

Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!

Since my last review I have used, or tried to use, their service to deliver another parcel to NSW from Victoria. It was lodged at my local Post Office (LPO) mid September. Again it sat at my LPO for a couple of days and then the Melbourne North depot (or should I say storage facility) for just on 2 weeks. After that it was marked as sent to Sydney and from there to a distribution centre some 12km from where it had to be delivered. Next posting was that it was in Mt. Gambier SA and being sent to the "correct" facility. It ended up back in V...

Could not rate this company low enough. 18 months into a pandemic where businesses have adapted, this billion(s) dollar company is still charging their normal extortionate fees for a vastly inferior service. Massive delays in every single delivery, customer service somehow still hasn’t adapted to higher inquiries in 18 months and fees are just as high as they were before covid. Posted an item a week ago, has not moved from initial location in 7 days. Wish there were another service we could use because this one is abhorrent.

I had a high regard for Aust Post using for 15 years with online sales until the last couple of months. Although the service has never been quick it was always reliable especially Express. Now I have been forced to use Express Post only as Regular Post will take too long and will default on postage times dictated by on line market place. Here's the tip. Stop placing your items into the Red Posting Box as these are emptied and not scanned. You have to go over the counter to ensure it gets scanned. Even then it will be very slow. I have had succe...

Aust post parcel left Sydney 31/8
Still no update on Tracking
Only going to Melbourne...
Loves to take your money but can't advise where the parcel is ..
Stop blaming covid and fix the issues, any other business would be under review...

I now have been waiting for over a month for my parcel shipped domestically, that's ridiciluous. Opened a case with them and it now has been over 3 weeks since they are trying to locate my parcel. Tried to claim a 100$ insurance refund that comes with every package since the package is lost. All they keep saying "we are still investigating". What a disgrace! Better using other shipping providers as aupost have become really poor customer oriantated. 1 STAR

Rated 3 stars ... because I’m going to give Aust Post the benefit of the doubt here that the thirty dollars cash I mailed to Sydney on the 12/07/21 didn’t ( ?? ) disappear in transit ... but ... I have a Gumtree seller on the other end saying he did not receive it.

I sent cash ( standard post - not tracked - from an Australia Post post box at The Gap shopping centre precinct at 4pm 12/07/21 )

My decision to send cash was a goodwill gesture - as all of Sydney is in a strict lockdown - and I didn’t want the guy to have to traipse himself to ...

I run a medium sized business, send thousands of parcels a year and have spent tens of thousand of dollars with Australia post.

The service is revolting, we have constant issues with broken in the mail items, lost items or delivered to totally different places, we have experienced this as both the sender and recipient.
Just recently I have had to fight tooth and nail to get compensated for a package they stated was delivered and when I had a look at the pic the house was completely different, we desperately needed the product and had to not on...

Parcel was clearly addressed to an address at
West Perth, WA, 6005

Parcel was delivered to a completely different suburb at
Welshpool, WA, 6106

Where is the parcel?

Why was it delivered to the wrong suburb?
...

Last year I sent one parcel to the US and one parcel to QLD, both under 1kg, using the cheapest options that had tracking and signature for both. And guess how much it cost me? $60. I had been very unhappy with postage costs that are too high for a long time but this was the straw that broke the camel's back - or rather the brick. Sent in a written complaint and have only had rubbish written back to me, including the line 'we have recently updated our pricing structure in response to customer feedback' because presumably those customers wanted ...

Australia Post has been on a decline for years, twice have had parcels clearly stating 'do not bend' crammed into a letterbox & destroyed. Complained & now cannot get anything delivered at all.

Get messages saying attempt made to deliver when I was at home all day & there wasn't any sight of a delivery service or pay for items to be delivered only to be told I have an item waiting at the post office.

If I can find a way to use any other service I will, otherwise I won't buy.

Australia Post would have to be the worst postal business in the world,parcels that need signatures being left and wrong addresses,parcels with correct address being returned to sender,why is it so hard to deliver a parcel

This Company continuously has issues about delivery of parcels and they go missing without trace. When you have a driver who does not deliver an item, they should be held accountable and responsible for their actions. Instead AUSPOST does nothing to investigate these person/s. Sent my Tax Return from a Victorian country town to my accountant 40 mins away and the satchel has gone missing. TFN and signature are lost but AUSPOST takes ZERO responsibility. Satchel was delivered at 0750am PRIOR to business being open and instead of satchel going into accountant's post office box, it went missing with zero trace! Suspicious HIGHLY. Do not trust AUSPOST.