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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.5 from 1,578 reviews · View Statistics
Listing monitored by Australia Post

Reviews

1.2
18 reviews
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Tylor
TylorAlice Springs, NT

Lost a $6000+ Parcel, Cant even call me back.

published

Been through the ringer with this hopeless excuse of a postage service, Lost my parcel when it returned to my local depot, countless trips to the post office, countless promises of returned phone calls, Complaints department are quiet happy to not bother responding for weeks at a time until you further pester them, Parcel is presumably stolen...Offered $100 refund. AND STILL HAVNT EVEN GOT THAT?! Employing thieves and letting them get away with it at your customers expense, shameful, call yourself AUSTRALIAN post.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mel A.
Mel A.Hunter Region, NSW

Pathetic company

published
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Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Gabe
GabeGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

6 weeks and counting to deliver from central Melbourne to central Sydney

published

Not sure what the point of lodging an enquiry is, if all they say is "We acknowledge you have contacted us regarding a severely delayed article, and confirm that this article is part of a known delay." Well I already knew it was delayed, and I knew that they knew that it was delayed. Ergo, it's a known delay. THAT'S WHY I ENQUIRED. But at some point the correct word is not "delayed" but "lost". I mean, if I were to set off for Sydney and still hadn't arrived after 6 weeks, I'd say I was lost. I could walk it in that time! But no, that's considered to be case closed: "As your parcel is progressing toward delivery, we're closing your enquiry." Progressing?? It hasn't budged since October!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Alpha Bravo
Alpha BravoGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 6 likes

Consistently pathetic service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Ttt
TttGreater Melbourne (Metropolitan), VIC

No option for zero stars

published

Could not rate this company low enough. 18 months into a pandemic where businesses have adapted, this billion(s) dollar company is still charging their normal extortionate fees for a vastly inferior service. Massive delays in every single delivery, customer service somehow still hasn’t adapted to higher inquiries in 18 months and fees are just as high as they were before covid. Posted an item a week ago, has not moved from initial location in 7 days. Wish there were another service we could use because this one is abhorrent.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Paul H.
Paul H.Greater Melbourne (Inner), VIC

Only Use Express Post

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Paul H.
Paul H.

My Missing or Lost Items was marked email correspondence, so they sent me a text? Please employ more people and give them a pay rise they deserve it.

Paul H.
Paul H.

Ref 42692211 has been scanned. Posted 18/9/21 first scan 1/10/21.

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Marie
MarieSydney, NSW
  • 4 reviews
  • 5 likes

Aust post Terrible service

published

Aust post parcel left Sydney 31/8
Still no update on Tracking
Only going to Melbourne...
Loves to take your money but can't advise where the parcel is ..
Stop blaming covid and fix the issues, any other business would be under review...

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Vadym V.
Vadym V.South East Queensland, QLD
  • 5 reviews
  • 5 likes

Auspost incompetency

published

I now have been waiting for over a month for my parcel shipped domestically, that's ridiciluous. Opened a case with them and it now has been over 3 weeks since they are trying to locate my parcel. Tried to claim a 100$ insurance refund that comes with every package since the package is lost. All they keep saying "we are still investigating". What a disgrace! Better using other shipping providers as aupost have become really poor customer oriantated. 1 STAR

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Alice F.Australia PostSend a private message
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Alana M.
Alana M.
  • 2 reviews
  • 1 like

Cash Disappeared In Transit

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Cat P.Australia PostSend a private message
Alana M.
Alana M.
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Absolute highway Robbery, disgusting service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Cat P.Australia PostSend a private message
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Bob
Bob
  • 5 reviews
  • 11 likes

Parcel delivered to completely wrong suburb

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Bob
Bob
Australia Post
Priscila L.Australia PostSend a private message
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annazianna
annaziannaGreater Melbourne (Outer), VIC
  • 43 reviews
  • 9 likes

Expensive lost parcels

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Ibne F.Australia PostSend a private message
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Shai
ShaiSouth East Queensland, QLD
  • 6 reviews
  • 5 likes

Below standard service

published

Australia Post has been on a decline for years, twice have had parcels clearly stating 'do not bend' crammed into a letterbox & destroyed. Complained & now cannot get anything delivered at all.

Get messages saying attempt made to deliver when I was at home all day & there wasn't any sight of a delivery service or pay for items to be delivered only to be told I have an item waiting at the post office.

If I can find a way to use any other service I will, otherwise I won't buy.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Michael M.Australia PostSend a private message

Hi Shai, I'm so sorry we've let you down consistently. It's not a great representation of our service goals, and I'm glad you've reported the multiple issues you've had so we can help improve that for you.

Shai
Shai
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fergus
fergusSouth Australia
  • 7 reviews
  • 3 likes

The worst postal business in the world

published

Australia Post would have to be the worst postal business in the world,parcels that need signatures being left and wrong addresses,parcels with correct address being returned to sender,why is it so hard to deliver a parcel

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Ibne F.Australia PostSend a private message
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positivespirit1
positivespirit1Greater Melbourne (Inner), VIC
  • 91 reviews
  • 71 likes

Criminal activity within auspost

published

This Company continuously has issues about delivery of parcels and they go missing without trace. When you have a driver who does not deliver an item, they should be held accountable and responsible for their actions. Instead AUSPOST does nothing to investigate these person/s. Sent my Tax Return from a Victorian country town to my accountant 40 mins away and the satchel has gone missing. TFN and signature are lost but AUSPOST takes ZERO responsibility. Satchel was delivered at 0750am PRIOR to business being open and instead of satchel going into accountant's post office box, it went missing with zero trace! Suspicious HIGHLY. Do not trust AUSPOST.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Australia Post
Priscila L.Australia PostSend a private message
positivespirit1
positivespirit1
Australia Post
Priscila L.Australia PostSend a private message

Just sent you a private message.

Priscila

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Questions & Answers

FGS
FGSasked
Domestic Parcel Post (Standard)

Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...

1 answer
Jay V.
Jay V.

Yeah I have a similar thing from mount waverly aust post.

Fang-Ling K.
Fang-Ling K.asked
Domestic Parcel Post (Standard)

The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001

1 answer
Jase
Jase

No, you may not. We are nothing to them. Bow down and accept your fate :)

Lisa
Lisaasked
Domestic Parcel Post (Standard)

I am waiting for my passport and it has been sitting at like this for 5 days - Item processed at facility

DANDENONG SOUTH VIC. I am hoping to fly next week. Do I cancel my holiday? Will it arrive in time?? Please help. I lodged a tracking question and have had no answer and it is still sitting there today. My number is 564377274018.
My partner is also waiting for his passport.

Lisa

1 answer
Jase
Jase

Auspost does not care.

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Australia Post Domestic Parcel Post (Standard)

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