- Domestic Parcel Post (Standard)
Parcel sent to parcel locker “delivered” in other suburb
Absolutely hopeless. I thought parcel lockers were supposed to be the safer option? Long story short, I had an item posted to a parcel locker in Fortitude Valley. The parcel was scanned at the Fortitude Valley post office yesterday morning. The parcel was then marked “onboard for delivery”, before being marked “delivered” in Clayfield. Australia Post is unable to tell me where it has ended up. The sender and myself both have multiple screenshots showing where the parcel was sent. I’ve tried chatting to sales rep on Instagram multiple times, bot...h times they just ask me to provide tracking details. The first person I spoke with said it didn’t look as though it had been posted to a parcel locker - it definitely had been. The second made me send everything through all over again, but never got back to me. I’ve also lodged an online query - but haven’t heard back yet. Incredibly frustrating, when you feel as though time is of the essence. UPDATE: Australia Post managed to track down the item, so this story has a happy ending at least.
Questions & Answers
I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?
Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.
my parcel said coming today but doesn't get delivered??
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