- Domestic Parcel Post (Standard)
Parcel sent to parcel locker “delivered” in other suburb
Absolutely hopeless. I thought parcel lockers were supposed to be the safer option? Long story short, I had an item posted to a parcel locker in Fortitude Valley. The parcel was scanned at the Fortitude Valley post office yesterday morning. The parcel was then marked “onboard for delivery”, before being marked “delivered” in Clayfield. Australia Post is unable to tell me where it has ended up. The sender and myself both have multiple screenshots showing where the parcel was sent. I’ve tried chatting to sales rep on Instagram multiple times, bot...h times they just ask me to provide tracking details. The first person I spoke with said it didn’t look as though it had been posted to a parcel locker - it definitely had been. The second made me send everything through all over again, but never got back to me. I’ve also lodged an online query - but haven’t heard back yet. Incredibly frustrating, when you feel as though time is of the essence. UPDATE: Australia Post managed to track down the item, so this story has a happy ending at least.
Questions & Answers
Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...
Yeah I have a similar thing from mount waverly aust post.
The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001
No, you may not. We are nothing to them. Bow down and accept your fate :)
I am waiting for my passport and it has been sitting at like this for 5 days - Item processed at facility
DANDENONG SOUTH VIC. I am hoping to fly next week. Do I cancel my holiday? Will it arrive in time?? Please help. I lodged a tracking question and have had no answer and it is still sitting there today. My number is 564377274018.
My partner is also waiting for his passport.
Auspost does not care.
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