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Rediculas waiting time
I have been waiting on a parcel to be delivered for almost 2 weeks now. Opened an investigation to be told absolutely nothing.
I completely understand there is a delay due to lockdown here in greater Sydney but this is a joke.
This parcel was my daughters birthday presents, today is her birthday!! Still nothing!
Currently tracking says delayed waiting ti be processed I have no idea what hat that means … so frustrating, is it lost?
They left my parcel at an unoccupied adress, not happy Jan!
I was waiting on 3 packages, the first two were delivered to the local post office. The third went missing, then I get a call from the delivery driver telling me he had dropped off the parcel at an old adress and he thought he would call me because the house was empty and he thought it was odd. I told him I did not live at that adress anymore and I had updated my details which would have updated with Australia Post as I had already received 2 packages. He said I better find a way to pick it up at the old adress as it was after his knock off time and he could not go back. I rushed to the old adress but it was gone! Not happy.
Unfortunately service is terrible
Sadly despite mail redirection service parcels have gone missing or delivered to wrong addresses. When parcels arrive little care is shown and often damaged. No longer cheap service or a quality one.
Crappiest delivery service
Two days in a row I have been home to receive my packages and twice now no one has knocked on my door nor have they left a card?! You tell the driver to knock hard and they decide not to even knock on the door yet I have to collect my packages from the post office each day absolute poor service and utter crap!
- Domestic Parcel Post (Standard)
Nothing worse than being lied to by this company about delivery times when they cant even tell you a parcels location.
Its all just smoke screen poor excuses for not being able to offer any assistance what so ever and leaving me and many others inconvenienced and out of pocket.All you will get is wait 5 days oh wait another 5 days its coming.. oh wait another 5 days
You have one job??????
You whole business is based on one thing, to deliver that item. The quality of your business is at it's lowest point and getting worse. Just give up now and hand the reigns over to a corporation that will deliver that one job. I'm so sick of Australia Post not doing the job.
Delivered to wrong address
Parcels often delivered to wrong address. Couriers are either dyslexic, need glasses or just don't care. I recently chased a driver who incorrectly delivered a parcel to my home that was clearly marked with an address several kilometres away. Response was "accidents often happen". No apology?
- Domestic Parcel Post (Standard)
Parcel lost and my account is eliminated. Seriously?
I ordered fitness equipment, and it came in parts as it is heavy. Anyway, one part is missing, and no one knows where it is. I tried to raise the issue, contacted the supplier, send several messages to Aus Post.
The supplier sent me the tracking number, which in the end was wrong according to the AusPost agent to who I spoke on the phone. Really?
Courier just left my items outside of the mailbox unattended, but as they said, it needed to be ended up with my signature on delivery.
The more, the worse; I tried to check up on my account with Aus...
Absolute highway Robbery, disgusting service
I run a medium sized business, send thousands of parcels a year and have spent tens of thousand of dollars with Australia post.
The service is revolting, we have constant issues with broken in the mail items, lost items or delivered to totally different places, we have experienced this as both the sender and recipient.
Just recently I have had to fight tooth and nail to get compensated for a package they stated was delivered and when I had a look at the pic the house was completely different, we desperately needed the product and had to not on...
Don’t use them
Absolutely incompetent, parcel sent from qld to melb, got to melb, back to qld, incorrectly sorted, can’t believe oz post is still in business, hopeless , I won’t use them again..
Utterly disappointed. Slow service.
I was supposed to get my package last week and I have been waiting all week to get the package from Queensland. This was my ever first experience of ever waiting for a parcel to arrive. I was supposed to get it last Friday. It took me over 20 minutes and also another 45 minutes because I called again later on and said that it will take 5-10 business days to investigate my issue. 5-10 BUSINESS DAYS ARE YOU KIDDING ME. The website that was told to be 'accurate' and kept updated, but will only say "delayed- waiting to be processed". There is no in...formation whatever about when my parcel will be arriving. I've waited outside my door and waited 2-3 hours outside my door every day from 9-12 waiting for the parcel to arrive. And whenever I call you guys about something you guys say that you guys don't know either! It is your responsibility as a parcel delivery/ letter delivery company to deliver them on time or at least make them show up. Just because Corona has been 'affecting your service ' doesn't mean that you guys don't do your work at all! Come on this is not what customers want! Get a move on, please! 5 business days-10 business days that's worse. that means I have to wait a week more. It normally takes 2-3 business days but yes I do know that because of corona it will be affected. I get that! but making me wait up to 5-10 business days for just one parcel to arrive is unacceptable. I am utterly disappointed and definitely won't be sending or getting any parcels received by Aus Post again. Terribly disappointed. Also, one part of the parcel is also my friend's birthday present which is on the 17th of July I'm not even sure if it will be here on time since it takes "5-10 business days to investigate one ONE issue. It is not like I ordered 2-3 parcels I ordered just one and was told to wait 5-10 business days. Am I being the weird one over here 'not patiently' waiting or is it you guys who don't even know where my parcel is at when it is you guys as a company to deliver the right parcel to the right people at the RIGHT time. I understand if it could have been delayed by a day or 2 but 5-10 BUSINESS days is literally UNACCEPTABLE.
Drivers that just throw your package at the door then leave. Lucky I have a camera and seen him do this or my parcel would of been stolen . terrible service
4 days so far to deliver one kilometer away
I am waiting on a parcel a model train locomotive posted from a person only one kilometer from my home here in a suburb of Adelaide. Posted on Monday the 7th of June. It is now the 10th of June and it is still not here. At a cost of almost $10 for delivery this is appalling. I could have walked there and back and collected it last Monday but I trusted Aust Post to deliver within my own city fast. As I write I just received a package at my door from Melbourne posted last Saturday. Okay AP I would not reward you with $12,000 watches.
My article number is EBA02130338601000840902.
One of the delivery drivers literally threw my package at my house! This is unacceptable and disrespectful on so many levels and I won’t tolerate this. I know some representatives are going to think I’m being “Abusive or Hostile” like I was accused of last time, but right now I don’t really care. I want this dealt with and not just a promise I want an investigation opened it was literally thrown at my home, my husband actually thought I had fallen over that’s how loud it hit my house. This could have damaged my products or worse my house!. I wi...ll be taking this further! I’m so sick to death of being treated like garbage. Tracking is #34GJL0101576 I have attached a photo of the marks on my package which also had valuables in it. Absolutely disgusting behaviour!!
No communication was received from Australia post as to when delivery will occur approx. When I answered the nock at the door by the courier he had already left the premises no where to be found. The parcel was left outside the door Box and contents damaged. Appalling!
Questions & Answers
Can you check what is going on with this package? It's very expensive and it has me worried because it was onboard for delivery on friday yet it never came and it didn't come today either. It was sent last monday.
Have posted a parcel 14days ago and still not received
Tracking is R243635014312142006120608.
Can i please get a update , I’m starting to think it’s lost and it has medication in there
Sorry to hear such an important parcel hasn't arrived in time. I can see we have an investigation open but in the meantime, please let your sender know it hasn't reached you and ask them to contact us too as they'll have additional information about the parcel to assist our investigation.
Sorry I should have mentioned earlier . I am the sender and apart from being told that it hasn’t been scanned after the local post office I haven’t received any other information. Hope the parcel is found
What does it mean when it says delayed waiting to be processed for delivery? Does that mean it’s in my town at my post office?
That status means the estimated delivery date has passed. It won't be at your post office though as parcels will only go there after a delivery attempt and you'll see this on the tracking.
It looks like this is coming down from Brisbane and was expected to reach you by Friday. I'm very sorry that hasn't been the case. We do see most delayed parcels delivered within the next few business days so I expect it'll be with you shortly but if you'd like to reach out on 13 13 18, via social media or lodge an enquiry on our website, we'll be able to get a case up and running to keep an eye on this for you until delivery.
It's been 3 weeks already, why cant I get a case up?
Get an answer from our members and Australia Post representatives
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