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Australia Post Domestic Parcel Post (Standard)
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mamaluchka47Sydney, NSW
- 18 reviews
- 4 likes
Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
3 comments
I don't have much hope that anything will change, in view of the length of this issue.
If Australia Post is serious about addressing this issue, they should talk to their delivery personnel. They ar...
Read moree obviously cutting corners in their job performance.Casey K.Australia Post
Hi Mamaluchka47,
We definitely will address this directly with the delivery personnel if you'd like to message me with some details....
Read more -CaseyQamar
- 3 reviews
- 3 likes
Extremely disappointed
Had couple of my parcel delivery delayed for days and the postman simply dropped a ticket to collect from post office rather than ringing the door bell. Why would you bother to show up in the door steps and not deliver the item, it's beyond me.
1 comment
Casey K.Australia Post
Hi Qamar,
I can't understand why they'd do this either, it makes no sense....
Read more If you haven't already reported this to us, please send me a private message with your details and the tracking number. We can follow up with your delivery team and make sure correct delivery procedure is always being followed in future.BobSydney, NSW
- 7 reviews
- 4 likes
AustPost are faking customer signature signed by themselves
In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.
5 comments
Priscila L.Australia Post
Hi Bob,
Due to covid 19 we stopped getting signatures from customers and the driver can sign it off themselves as CV19 but you must be present at the time of this and we should not be safe dropping ...
Read moreany parcels and leaving without knowing you're there. I'd like to pass on feedback about this so it's addressed with the driver. You mentioned you complained already about this? Can you please send me a private message with the following so I can locate your previous case and log a new one?Hi Priscila,
1. If it was COVID-19 and Austpost allowed driver to sign it, what were the reason of the drivers not knocking the door or to just press the door chime to inform the house owner?...
Read more2. My carport is beside the door and it can be clearly viewed from road. But nobody can see my door way. What were the reason for Austpost drivers "safely" dropped the pacels at front of open carport instead of walking just few meters then palace the pacels at safe door way? 3. I had replied to the feedback after received the first pacel. But nothing changed as next two parcels were the same. And then I did not waste more time to response to Austpost's feedback. 33FJV9849457 - this parcel was worth $700 delivered later last year and I made feedback for the issue, 33FJV0870011 - delivered last month and the shop had required to check the package before sign off. All others (last month) were my wife's parcels. And all required signature but all dropped at carport without knocking the door! Regards, BobPriscila L.Australia Post
Hi Bob,
We need to address why the driver left it without knocking on your door and signing the parcel off without you present and that they left it in view of anyone walking by, so please send me t...
Read morehe details requested in a private message so I can log a new complaint for you.Find out how Australia Post Domestic Parcel Post (Standard) compares to other Couriers
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Kirsty
- 2 reviews
- 1 like
Love Australia Post
I have never had an issue with Australia Post. Our post man (yes, he is a man) is excellent, he goes out of his way to deliver parcels in a safe place and places items in a plastic bag when it's raining. I can't understand why so many people have so many negative things to say. I just received a parcel on Wednesday in WA sent from VIC on Monday and Tuesday was a public holiday. Outstanding work!
3 comments
Casey K.Australia Post
We love to hear this Kirsty!
Thanks for taking the time to leave this review. I'm sure your postie would love to hear this feedback too so if you'd like to send us a private message with your details...
Read more and any recent tracking numbers, we can pass this on to your delivery facility management :)Hi Casey, the most recent tracking number is 33UP80100181. I hope you can find the details and let the postie know. Thanks :) Kirsty
Priscila L.Australia Post
Just for privacy reasons, if you can send us your full name, email, and phone in a private message we can pass feedback on for you :)
One star because I can't give zero
The last two parcels I have had sent to me have shown up on tracking as awaiting collection at Wilton GPO. But both times I have never gotten a pick up slip in my mailbox. This have never been a problem before Has the contractor in the area changed. If so it seems they are not doing their job. Both times the parcel was at the GPO so why didn't I get a slip in my mailbox, the box has a lock so it cannot of been stolen. The drivers/contractors around here are not even trying to deliver my stuff. Don't blame COVID-19 for delays or other errors this virus has been around for over a year now and business is booming for all delivery companies. Spend some of the profits on providing the service the customers are paying for.
Wilton 2571
1 comment
Casey K.Australia Post
Hi there,
I'm sorry to hear you haven't been receiving collection cards for recent deliveries. I always recommend tracking items online as it's definitely a more fool proof method than the carding sy...
Read morestem but we can definitely report this to your delivery centre manager to ensure correct carding procedure is always being followed moving forward.ArielMetropolitan Adelaide, SA
- 2 reviews
- 5 likes
High cost, super slow delivery
Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!
1 comment
Casey K.Australia Post
Hi Ariel,
That's so disappointing to hear that no only did your parcel take an extremely long time, but then that it was taken to the post office without a proper delivery attempt....
Read more This is definitely something that we can follow up with your delivery team and can ensure correct delivery procedure is always followed in future. If you'd like to, you can private message me here with your name, address, contact details and tracking number. Alternatively, you can report this to us on 13 13 18, via facebook/twitter, through live chat on our website or by raising an enquiry here: https://helpandsupport.auspost.com.au/s/delivery-issuemallymuffMelbourne, Vic
- 51 reviews
- 29 likes
Satisfied
I ordered an item from Queensland on 4 January and received it standard post 11 January in good condition. The deliverer was very courteous and friendly, so even though it took 6-7 days I've no complaints. I waited until after the Christmas peak before I ordered.
1 comment
Casey K.Australia Post
Hey mallymuff,
Really glad to hear it arrived in good condition and that you had a great delivery person....
Read more Thanks so much for taking the time to leave this review and letting us know :) Have a great week ahead! -CaseyK N H.Sydney, NSW
Very reliable service
Our family has been ordering more online since last year. They always leave the parcel at a safe place and in good condition. No other delivery company has matched their delilvery service on domestic parcel.
1 comment
Priscila L.Australia Post
Thanks so much for the positive review :) it means a lot to us.
VeronikaCanberra 2600, ACT
- 45 reviews
- 5 likes
Honestly never any issues
These guys are my go to couriers, never any issues, they arrive mostly within the allotted times and only on occasion do they travel from Victoria to Sydney for no other reason than to make the trip longer as I’m in Canberra.
This last package I’m waiting for went right past Canberra straight to Sydney and will now have to come right back down. I heard some time ago that they need to go to Sydney, but this adds unnecessary extra days to the postage, if your going to drive past Canberra you might as well just stop in Canberra.
Hopefully it d...
Read moreoesn’t take too long for it to come back down, my pups knee is having problems and I ordered some extra joint supplements as the one I’ve got isn’t strong enough on it’s own. As noticed by her sometimes running on the leg and other times running on 3.2 comments
Priscila L.Australia Post
Hi Veronika,
Thanks so much for your positive review, it means a lot to us! I hope your dog is doing okay and I'll be happy to track the supplements for you if you can share the tracking number with me?
She’s up and down, I’m hoping the shark cartilage powder and bone broth powder help, I got 50g of both to test if she can handle it and how she does on it before committing to larger amounts. Sent you the tracking via the other send message function.
Find out how Australia Post Domestic Parcel Post (Standard) compares to other Couriers
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Ruth
- 3 reviews
- 3 likes
Always been amazing!!
I just want to say how helpful Auspost has always been with my packages. I order multiple packages to be delivered to my house each month through Auspost and they always provide me with estimated delivery dates. They’re never late to deliver and things turn up in perfect condition. Not to mention sending me text reminders when things are arriving the morning of. I just ordered a mattress and the courier chosen by the company was Aramex. They won’t provide me with any information on my package and don’t even have a contact number I can call to discuss the estimated delivery date of my mattress. I’m so thankful that Auspost has always been so helpful to me and I will only stick with them or Startrack from now on!
1 comment
Priscila L.Australia Post
Thanks so much for your positive review, it really helps us! :)
It's 5 coz the local delivery guy
Using Auspost I've noticed an online purchase will arrive faster comparative to individual customer parcel post. Depending who you buy through will help determine delivery speed. I found Amazon fastest, then eBay and small business about on par. Muchos respectos for the local driver in my area, he kills it.
1 comment
Casey K.Australia Post
Hey Mark,
Really glad to hear you've got a great delivery driver in your area :)...
Read more If you'd like me to pass on some feedback to their manager, please send me a private message with your details and a recent tracking number. I'm sure they'd love to hear that they're doing a great job! -CaseynessSydney, NSW
- 2 reviews
- 13 likes
- Domestic Parcel Post (Standard)
- Verified customer
Late shopping ALL arrived before Christmas!
Did some very last minute shopping on Sunday - estimated arrival 31 December or next year due to high volume of online shopping - most arrived today and one more item coming tomorrow - fantastic service considering Christmas and COVID 19.
1 comment
Priscila L.Australia Post
Hi ness,
That's amazing to hear! Hope you and your family have a wonderful Christmas :)
Sharon
- 3 reviews
- 2 likes
Best Christmas shopping ever
On Sunday 13th December I ordered my Christmas shopping online. All of my parcels (6 in total) arrived within 6 days. I had fantastic service including my local post office
1 comment
Priscila L.Australia Post
Thanks so much for your review Sharon :) hope you have an amazing Christmas!
Michael B.Wide Bay-Burnett, QLD
- Domestic Parcel Post (Standard)
- Verified customer
Disgraceful Service
Aust Post you are the worst Organisation going. Latest episode was a seller sent a parcel from NSW to me in Hervey Bay QLD, tracking shown it made it to Australia Post Facility in Brisbane, but for some unexplained reason it went all the way back to seller in NSW, eventually seller had Aust Post deliver parcel to its intended destination. I personally refuse to use Australia Post due to past years of never ending issues. Unfortunately some eBay sellers send parcels with them, and Aust Post either lose it or it gets delayed for unacceptable peri...
Read moreods. Very rarely does it arrive on time. Is it any wonder that you have the worst reviews going. You have 1 star but only because people are unable to leave a Zero star review. Australia Post your automated replies that you send customers after we we send a complaint or enquiry is Totally useless to us. How about contacting the customer for real to address any issue. I have been in business for over 25 years and would be so embarrassed to have people hold me in such poor regard like they do Australia Post.5 comments
Casey K.Australia Post
Hi Michael,
That's a super disappointing experience you've had, anyone would be very frustrated....
Read more It's really odd that the parcel went all the way back after making it to Brisbane, I can only guess that the sorting machines may have accidentally picked up the return address postcode instead of the destination postcode. While issues can definitely happen from time to time, it sounds like you've had more than your fair share of problems. If there is anything still outstanding that you'd like me to take a closer look at, please send me a private message with the details.It happens so often. There is another suburb in NSW with the same name as ours here in QLD. Two completely different post codes but Australia Post constantly send parcel clearly addressed to me to the...
Read more NSW suburb. Have brought this issue up with Australia Post so many times but it keeps happening. I was thinking the same thing may have happened this last time, but it went back to the sender this time. I know sometimes things happen, but this is not a rare occurrence and is more than frustrating! COVID seems to be the latest go to excuse for Australia Post.Casey K.Australia Post
Hi Michael,
COVID has indeed had a massive impact on our network and services but what you've described doesn't sound like it would have anything to do with it....
Read more It does sound like there is some kind of systemic issue if you're continuing to see sorting issues between a QLD and NSW suburb with the same name. I'm really glad to hear you've reported this, I'm sorry it hasn't resulted in a marked improvement but this data and feedback is very important to us to help us identify what could be causing issues like this so I really thank you for taking the time, as frustrating as it must be to report the same issue multiple times. Hopefully we will begin to see improvements in the near future but I'm really sorry for all the trouble you've been experiencing. Please let me know if there is a specific parcel you need me to look into, otherwise, please keep safe and have a very Merry Christmas :)Dave5871Sydney, NSW
- 3 reviews
- 7 likes
- Domestic Parcel Post (Standard)
- Verified customer
Faster to walk
My last parcel took exactly 186 hours (just over a week) to travel 36km within metro Sydney.
Thats an average parcel speed of 0.2kph.... Walking speed is 4.0kph
The tracking system is useless. it gives no estimated delivery date worse it now gives no idea what city or even what state the parcel is located during the delivery cycle.
Overall terrible service, no wonder so many businesses use courier services these days.
Find out how Australia Post Domestic Parcel Post (Standard) compares to other Couriers
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barney
- 7 reviews
- 2 likes
Very good service esp now
I want to say ive had my parcles delivered much earlier than before co vid and thats standard parcle delivery, I also want to give a huge shout out to all the posties out there thank u u r doing a great job .
1 comment
Priscila L.Australia Post
Thanks so much for your review, it really helps keep our spirits up during the busy festive season. I'm glad your parcel arrived so quickly and hope your futures one do too :)
BillMelbourne
- 31 reviews
- 19 likes
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
4 comments
Priscila L.Australia Post
Hi Bill,
I'm glad your wife was there too but you shouldn't have to worry about your deliveries being thrown about. I'd like to get feedback passed on about this so please send me a private message with the following...
Read more Your full name Address Email Phone number Tracking number I look forward to your message!Priscila L.Australia Post
Hi Bill,
I recommend sending me a private message with the details requested and remove your comment as this is a public forum.
How do I dm you?
RonSouth East Queensland, QLD
- 4 reviews
- 3 likes
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...
Read moreust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.2 comments
Casey K.Australia Post
Hey Ron,
It's extremely disappointing to hear you're having this ongoing issue and that you're not getting any satisfactory follow up from us despite lodging multiple complaints....
Read more Please send me a private message here with your full name, contact number and any case numbers you have from previous complaints. I can ensure this is escalated with senior management at your delivery facilities if you're continuing to have this problem after we've already reported it. It shouldn't happen in the first place but if it does, one complaint should definitely be enough to fix the problem. I'm so sorry for the time and effort this is continuously causing you. I look forward to digging deep into your cases and making sure we do get a satisfactory resolution for you moving forward.Great to see you guys are replying to complaints, however you probably should just focus on delivering things better so people don't complain. I've followed up Aus Post through other channels, my revi...
Read moreew is more about sharing my experience with Aus Post, so people can make informed decision when deciding who to do business with. ThanksParcel missing
I have always appreciated Australia Post because they are usually on time and postman are friendly.
However, this time I read my tracked item and it stated 'delivered today' but I did not receive the parcel at all today. I checked the photo of the parcel being delivered in front of a house. However, it is not my house at all. I have submitted an enquiry about it and I hope it gets solved.
Has anyone had this experience? Or has their missing parcel been eventually returned to them?
UPDATE: I received my parcel today. I think the postie or someone returned it to the right address. I am happy to report that Australia Post tried their best to retrace the parcel.
1 comment
Casey K.Australia Post
Hey Alysia,
I'm so sorry to hear we made a mistake with your delivery but I'm really pleased to hear you did since receive it....
Read more If you're ever unable to locate a delivery, let us know right away so that we can investigate with your delivery team. Mistakes can happen (hopefully not often) but when they do, we'll do everything we can to get things fixed as quickly as possible.You guys do a good job
Always on time or quicker than expected through the Cambridge TAS facility, the local postie is always friendly as well.
Even during the pandemic, standard post has taken 3-7 days (even had something delivered on a Sunday which i didn't realise was a thing) and express was less than 24 hours in multiple cases.
I also recently called you for for a query re: international order and you helped very quickly.
I appreciate your hard work.
1 comment
Priscila L.Australia Post
Thanks so much Jason! I had a delivery yesterday which I was so happy about but also good to remind ourselves how much over time our drivers are doing this year to help out with these crazy times! I'm...
Read more so glad you've had nothing but great experiences with us. Hope the festive seasons serves you well :)Questions & Answers
Will Beaumontasked
Hi I ordered an item off ebay coming from Beecroft, NSW to Buderim, QLD and it was ordered 21st February, 2021 and posted to me on the 23rd February, 2021. It was expected on Monday and it is now Wednesday. I got an update saying it was delayed - being processed for delivery and wanted to know how long it would take to be delivered. Here's the tracking number: R268162021157001
No answers
Andy hasked
Hi I was just wondering if my two parcels with the tracking number are here yet please, as I have paid good money for them.
RC606273613DE
RC221958265IT
No answers
rowcliffe5asked
I live in Karratha Western Australia, my parcel was picked up from sender in Sydney on10/2, Most recent update, on my parcel tracking ''Delayed – waiting to be processed for delivery'', what does that mean? This is the first time I have seen that message, on my post tracking. Karratha residents have been complaining for the past 12 months, about how long it takes to receive parcels, with Aus post, it has gone from 1 to 2 weeks at the most, to approx. 4 to 5 weeks, if you are lucky. And the my post tracking appears to be useless now, used to be able to track a parcel quite well, now it basically just shows picked up from courier, in transit, and when it is ready at post office to collect, or has gone out for delivery to residence, besides the messages that constantly appear to say delivery delays. There appears to be plenty of excuses from Aus post, but no resolution?
1 answer
Priscila L.Australia Post
Hi Rowcliffe,
I'm sorry to hear that parcels to you have been taking so long. The most recent update you see on your parcel means your parcel is delayed in our network, so sorry that it means the parcel is not needed anymore and I do hope it arrives soon! Can you please share the tracking numbers with me? Our timeframes are an estimation only and we do try our best to meet it but events can occur beyond our control that can cause delays.
Details
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Casey K.Australia Post
Hi there,
I'm sorry to hear this is happening and that it is continuing after you've previously reported it to us....
Read more Would you mind please sending me a private message with your details and the case numbers from when you've reported this? I can look into who we've addressed this with, what actions have been taken so far and how we can escalate it further to ensure delivery attempts are always being made wherever appopriate. -Casey