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Prices poor, delivery and notification great.
OZ Post are getting pricey. It's becoming a case of allowing competition to creep in just based on their escalating prices. Mismanagement or a money grab?
Fortunately their delivery and communication/tracking makes it somewhat forgivable as they've never lost something (for me) and their notifications are great.
- Domestic Parcel Post (Standard)
Variable but overall quality is good
I've had my share of issues with Australia Post (hence the only 4 stars), and perhaps it is just there area I am in now, but the service has been consistently good for a while. Whether it is sending documents around Australia or the multitude of deliveries, I consistently find items arrive quickly and reliably and their app is fantastic. The most recent one was no exception.
Made a few complaints about parcels not getting delivered to my property with everything being taken straight to the post office for no reason. I was told the driver would change his ways and indeed he did as I watched him throw my next parcel at my house with force!!!
So I proceeded to make another complaint and was told a new driver would be appointed. The new diver knocked on my door today and told me I made a false complaint against ‘his friend’ and was told by his boss to tell me it was impossible to see what I was claiming. So in short I was lying...
Seriously I am fed up and don’t want your company visiting my property anymore. Sick of being harassed by your workers who I am paying to deliver a service they cannot complete.
Item is shipped from Melbourne but it needs to be sent to Queensland to be processed and sent back
Biggest joke of a service. My item was purchased online, the warehouse is 30 mins from my place. AusPost send it to Queensland, I assume because they don't care about the environment to then process it for 1 day and send it back down to Melbourne. Absolute disgrace.
Caring flexible employee
My local post office is now closed on the weekends being a Monday - Friday 8-5 worker I was unable to retrieve my package.
There was a lovely employee Sanja Taylor from Richmond post office that happily sent this without charge to my place of business.
Very polite and helpful, thank you.
Queens land to NSW via PERTH
Posted with tracking number on 23 April in Queensland registered in Perth Western Australia of all places on 1 March (day which was supposed to be delivered to moi) didn't get to Sydney till the 4 March delivered 5 March, thankfully it arrived but why send mail to the totally opposite side if this ‘Great Southern Land’ that doesn’t make fiscal sense
AustPost are faking customer signature signed by themselves
In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.
One star because I can't give zero
The last two parcels I have had sent to me have shown up on tracking as awaiting collection at Wilton GPO. But both times I have never gotten a pick up slip in my mailbox. This have never been a problem before Has the contractor in the area changed. If so it seems they are not doing their job. Both times the parcel was at the GPO so why didn't I get a slip in my mailbox, the box has a lock so it cannot of been stolen. The drivers/contractors around here are not even trying to deliver my stuff. Don't blame COVID-19 for delays or other errors this virus has been around for over a year now and business is booming for all delivery companies. Spend some of the profits on providing the service the customers are paying for.
High cost, super slow delivery
Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!
Honestly never any issues
These guys are my go to couriers, never any issues, they arrive mostly within the allotted times and only on occasion do they travel from Victoria to Sydney for no other reason than to make the trip longer as I’m in Canberra.
This last package I’m waiting for went right past Canberra straight to Sydney and will now have to come right back down. I heard some time ago that they need to go to Sydney, but this adds unnecessary extra days to the postage, if your going to drive past Canberra you might as well just stop in Canberra.
Hopefully it d...oesn’t take too long for it to come back down, my pups knee is having problems and I ordered some extra joint supplements as the one I’ve got isn’t strong enough on it’s own. As noticed by her sometimes running on the leg and other times running on 3.
Always been amazing!!
I just want to say how helpful Auspost has always been with my packages. I order multiple packages to be delivered to my house each month through Auspost and they always provide me with estimated delivery dates. They’re never late to deliver and things turn up in perfect condition. Not to mention sending me text reminders when things are arriving the morning of. I just ordered a mattress and the courier chosen by the company was Aramex. They won’t provide me with any information on my package and don’t even have a contact number I can call to discuss the estimated delivery date of my mattress. I’m so thankful that Auspost has always been so helpful to me and I will only stick with them or Startrack from now on!
Best Christmas shopping ever
On Sunday 13th December I ordered my Christmas shopping online. All of my parcels (6 in total) arrived within 6 days. I had fantastic service including my local post office
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...ust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.
I can’t believe how awesome Australia Post have been during lockdown
Being stuck working from home and reliant on internet shopping, I can’t believe how awesome Australia Post have been throughout the pandemic! The delays have not been as bad as expected and multiple deliveries have been spot on. Also, the drivers have been super friendly and courteous. When we needed them to step up, they did! Thank you
Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip
The staff are always very friendly and efficient when I arrive to collect my parcels. Great experience and staff display great customer service to clients whenever I visit the post office.
Delivery drivers are not wearing their masks correctly
On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered
This is just not good enough. This has been reported but I doubt anything has been done.
My first major foray into online shopping, due to lockdown. After ordering from many different suppliers and locations, my postie delivered everything with great care ( and astonishment as I never received much mail before ). Yes, things took longer than expected, SOMETIMES, but overall I am very satisfied with the personal but professional service from my mailman and my local post office. They too, should be acknowledged for their exemplary efforts during these anxious times.
Doing the best they can in Covid-19 times
Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.
Questions & Answers
Need update on parcel EBA02113272901008320900.
No scanning 1 week since posting via letter box.
Looks like it's out for delivery today :)
I can see it was posted in WA which explains why there wasn't a scan for such a long period of time as the parcel needed to make it to a facility in QLD.
Posting at a post office rather than in a street box will ensure a parcel receives a lodgement scan but whenever posting in a box, make sure to allow enough time for it to reach a facility close to it's destination. You can check current estimated delivery times here:
Need update for Parcel R637183032518961 to 2747. Transferred from Chullora NSW to Redbank Qld????
I'm not sure why R637183032518961 ended up detouring via Qld since it does seem to be going to 2747. The sorters in Brissy will have picked up on the discrepancy when they sorted it on Monday, so going by our current delivery time frames between Qld and NSW, I'd expect delivery on Monday.
I was expecting a delivery on Friday 30/04, my parcel said it was onboard for delivery but I never received it. Now it is showi g as 'delayed'. What has happened? My tracking number is XB35001450
I can see why you'd be worried! If your parcel was showing "onboard for delivery" last week it should have been delivered that day.
As it hasn't been, please fill in this form here https://tinyurl.com/3wd6ds7x so we can investigate with the driver for you.
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