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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard)

1.6 from 1,010 reviews · View Statistics

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Daniel G

Daniel GMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Prices poor, delivery and notification great.

published

OZ Post are getting pricey. It's becoming a case of allowing competition to creep in just based on their escalating prices. Mismanagement or a money grab?
Fortunately their delivery and communication/tracking makes it somewhat forgivable as they've never lost something (for me) and their notifications are great.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Adam

Adam

  • 10 reviews

Variable but overall quality is good

published

I've had my share of issues with Australia Post (hence the only 4 stars), and perhaps it is just there area I am in now, but the service has been consistently good for a while. Whether it is sending documents around Australia or the multitude of deliveries, I consistently find items arrive quickly and reliably and their app is fantastic. The most recent one was no exception.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Harry

HarryVictoria

  • 6 reviews
  • 22 likes

Abusive drivers

published

Made a few complaints about parcels not getting delivered to my property with everything being taken straight to the post office for no reason. I was told the driver would change his ways and indeed he did as I watched him throw my next parcel at my house with force!!!

So I proceeded to make another complaint and was told a new driver would be appointed. The new diver knocked on my door today and told me I made a false complaint against ‘his friend’ and was told by his boss to tell me it was impossible to see what I was claiming. So in short I was lying...

Seriously I am fed up and don’t want your company visiting my property anymore. Sick of being harassed by your workers who I am paying to deliver a service they cannot complete.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
Australia Post
Casey K.Australia Post
Harry
Harry
Australia Post
Casey K.Australia Post
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Item is shipped from Melbourne but it needs to be sent to Queensland to be processed and sent back

published

Biggest joke of a service. My item was purchased online, the warehouse is 30 mins from my place. AusPost send it to Queensland, I assume because they don't care about the environment to then process it for 1 day and send it back down to Melbourne. Absolute disgrace.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Australia Post
Priscila L.Australia Post

Hi Mike,

This sounds very frustrating and a complete waste of time. Can you please share the tracking number with me? Sometimes we may have to send your parcel to another sorting facility if one has reached capacity, this helps avoid backlogs.

Mike Valencia
Mike Valencia
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Michael

MichaelSydney, NSW

  • 3 reviews
  • 4 likes

Caring flexible employee

published

My local post office is now closed on the weekends being a Monday - Friday 8-5 worker I was unable to retrieve my package.

There was a lovely employee Sanja Taylor from Richmond post office that happily sent this without charge to my place of business.

Very polite and helpful, thank you.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Casey K.Australia Post
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K Horrocks

K HorrocksSydney, NSW

  • 2 reviews
  • 1 like

Queens land to NSW via PERTH

published

Posted with tracking number on 23 April in Queensland registered in Perth Western Australia of all places on 1 March (day which was supposed to be delivered to moi) didn't get to Sydney till the 4 March delivered 5 March, thankfully it arrived but why send mail to the totally opposite side if this ‘Great Southern Land’ that doesn’t make fiscal sense

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Priscila L.Australia Post
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Bob

BobSydney, NSW

  • 9 reviews
  • 4 likes

AustPost are faking customer signature signed by themselves

published

In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
5 comments
Australia Post
Priscila L.Australia Post
Bob
Bob
Australia Post
Priscila L.Australia Post
Similar opinion? Write a review on ProductReview.com.au!

One star because I can't give zero

published

The last two parcels I have had sent to me have shown up on tracking as awaiting collection at Wilton GPO. But both times I have never gotten a pick up slip in my mailbox. This have never been a problem before Has the contractor in the area changed. If so it seems they are not doing their job. Both times the parcel was at the GPO so why didn't I get a slip in my mailbox, the box has a lock so it cannot of been stolen. The drivers/contractors around here are not even trying to deliver my stuff. Don't blame COVID-19 for delays or other errors this virus has been around for over a year now and business is booming for all delivery companies. Spend some of the profits on providing the service the customers are paying for.

Wilton 2571

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Casey K.Australia Post
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Ariel

ArielMetropolitan Adelaide, SA

  • 2 reviews
  • 5 likes

High cost, super slow delivery

published

Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
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Veronika

VeronikaCanberra 2600, ACT

  • 45 reviews
  • 5 likes

Honestly never any issues

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Australia Post
Priscila L.Australia Post

Hi Veronika,

Thanks so much for your positive review, it means a lot to us! I hope your dog is doing okay and I'll be happy to track the supplements for you if you can share the tracking number with me?

Veronika
Veronika

She’s up and down, I’m hoping the shark cartilage powder and bone broth powder help, I got 50g of both to test if she can handle it and how she does on it before committing to larger amounts. Sent you the tracking via the other send message function.

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Ruth

Ruth

  • 3 reviews
  • 3 likes

Always been amazing!!

published

I just want to say how helpful Auspost has always been with my packages. I order multiple packages to be delivered to my house each month through Auspost and they always provide me with estimated delivery dates. They’re never late to deliver and things turn up in perfect condition. Not to mention sending me text reminders when things are arriving the morning of. I just ordered a mattress and the courier chosen by the company was Aramex. They won’t provide me with any information on my package and don’t even have a contact number I can call to discuss the estimated delivery date of my mattress. I’m so thankful that Auspost has always been so helpful to me and I will only stick with them or Startrack from now on!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much for your positive review, it really helps us! :)

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Sharon

Sharon

  • 3 reviews
  • 2 likes

Best Christmas shopping ever

published

On Sunday 13th December I ordered my Christmas shopping online. All of my parcels (6 in total) arrived within 6 days. I had fantastic service including my local post office

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Priscila L.Australia Post

Thanks so much for your review Sharon :) hope you have an amazing Christmas!

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Bill

BillMelbourne

  • 40 reviews
  • 30 likes

Terrible and careless

published

Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
4 comments
Australia Post
Priscila L.Australia Post
Australia Post
Priscila L.Australia Post

Hi Bill,

I recommend sending me a private message with the details requested and remove your comment as this is a public forum.

Bill
Bill

How do I dm you?

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Ron

RonSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Can not believe companies still use them

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
2 comments
Australia Post
Casey K.Australia Post
Ron
Ron
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Mr Bass

Mr BassGreater Melbourne (Outer), VIC

  • 8 reviews
  • 1 like

I can’t believe how awesome Australia Post have been during lockdown

published

Being stuck working from home and reliant on internet shopping, I can’t believe how awesome Australia Post have been throughout the pandemic! The delays have not been as bad as expected and multiple deliveries have been spot on. Also, the drivers have been super friendly and courteous. When we needed them to step up, they did! Thank you

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
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Kim

KimVictoria

  • 2 reviews
  • 1 like

Great postys

published

Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Priscila L.Australia Post

I love my postie! They do so much and deserve more recognition!

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Amy

AmyNorth Queensland, QLD

Excellent Service!

published

The staff are always very friendly and efficient when I arrive to collect my parcels. Great experience and staff display great customer service to clients whenever I visit the post office.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Casey K.Australia Post
Similar opinion? Write a review on ProductReview.com.au!
Kay Jay

Kay JayGreater Melbourne (Outer), VIC

  • 5 reviews

Delivery drivers are not wearing their masks correctly

published

On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered

This is just not good enough. This has been reported but I doubt anything has been done.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
Australia Post
Priscila L.Australia Post
Kay Jay
Kay Jay

You are right in that it's not a good enough excuse. A mask that moves around to the point of not being on someone's face at all, is just a lack of care. The reference number(s) are 36224607 & 36056845.

Australia Post
Priscila L.Australia Post
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MichelleM

MichelleMSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Grateful Customer

published

My first major foray into online shopping, due to lockdown. After ordering from many different suppliers and locations, my postie delivered everything with great care ( and astonishment as I never received much mail before ). Yes, things took longer than expected, SOMETIMES, but overall I am very satisfied with the personal but professional service from my mailman and my local post office. They too, should be acknowledged for their exemplary efforts during these anxious times.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
Australia Post
Priscila L.Australia Post

Hi Michelle,

I had to share your review with the rest of my team to give them a smile, we're all in Melbourne so any positivity we can get really helps. Glad your first online shop experience was good, here's to many more :)

MichelleM
MichelleM

Wish I could thank you more and hope you all get a pay rise!

Australia Post
Ibne F.Australia Post

Amen :)

Similar opinion? Write a review on ProductReview.com.au!
Debi Slinger

Debi SlingerGreater Melbourne (Outer), VIC

  • 21 reviews
  • 16 likes

Doing the best they can in Covid-19 times

published

Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Australia Post
Priscila L.Australia Post

*tear* that means a lot Debi, thank you for taking the time to leave us this compliment. These times are tough, especially for those in Melbourne but we're getting there!!

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Page 1 of 7
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Questions & Answers

Jason

Jasonasked

Domestic Parcel Post (Standard)

Hello,
Need update on parcel EBA02113272901008320900.
No scanning 1 week since posting via letter box.
Thanks,J

2 answers
Jason
Jason

Destination 4122

Australia Post
Casey K.Australia Post

Hey Jason,

Looks like it's out for delivery today :)

I can see it was posted in WA which explains why there wasn't a scan for such a long period of time as the parcel needed to make it to a facility in QLD.

Posting at a post office rather than in a street box will ensure a parcel receives a lodgement scan but whenever posting in a box, make sure to allow enough time for it to reach a facility close to it's destination. You can check current estimated delivery times here:

https://auspost.com.au/service-updates/domestic-delivery-updates

Jason

Jasonasked

Domestic Parcel Post (Standard)

Hello,
Need update for Parcel R637183032518961 to 2747. Transferred from Chullora NSW to Redbank Qld????
Thanks,J

1 answer
Australia Post
Alice F.Australia Post

Hi Jason,

I'm not sure why R637183032518961 ended up detouring via Qld since it does seem to be going to 2747. The sorters in Brissy will have picked up on the discrepancy when they sorted it on Monday, so going by our current delivery time frames between Qld and NSW, I'd expect delivery on Monday.

Alice

jenp

jenpasked

Domestic Parcel Post (Standard)

I was expecting a delivery on Friday 30/04, my parcel said it was onboard for delivery but I never received it. Now it is showi g as 'delayed'. What has happened? My tracking number is XB35001450

1 answer
Australia Post
Alice F.Australia Post

Hi Jenp,

I can see why you'd be worried! If your parcel was showing "onboard for delivery" last week it should have been delivered that day.

As it hasn't been, please fill in this form here https://tinyurl.com/3wd6ds7x so we can investigate with the driver for you.

Alice

See all Australia Post Domestic Parcel Post (Standard) questions

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Australia Post Domestic Parcel Post (Standard)

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