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Australia Post Domestic Parcel Post (Standard)
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- 75 reviews
- 87 likes
Are we subsidizing daigou post to china ,maybe the chinese government own a bigger share of Aust post.
Every 1/4 the rates go up why,to subsidize their chatswood daigou opperation?
When you ask the workers in aust post just get a shudder of embaressment thats all. And that is all Greed greed and more greed.
Thats a bit strange as pre paid satchels went up about 4 months ago and now another rise due in september. You are about to expand your services and expect the public to pay for it ,i truly hope you ...
Read moreget hammered with competition,i will after the next price hike as a ebay seller will look at options ,beauracratic increases .to fund their obnoxious bonuses the " its hard for the ordinary staff to "fly like a eagle "And just received a registered mail envelope,containing deeds left on my doorstep ,not good enough australia gouge post,yet you charge for a service and fall short .this should have been redirected to my local post office.
- 2 reviews
- 1 like
Posted with tracking number on 23 April in Queensland registered in Perth Western Australia of all places on 1 March (day which was supposed to be delivered to moi) didn't get to Sydney till the 4 March delivered 5 March, thankfully it arrived but why send mail to the totally opposite side if this ‘Great Southern Land’ that doesn’t make fiscal sense
Hi K,
I'm glad it did arrive but I understand your confusion with why it went to Perth. Can you please share the tracking number with me? Sometimes if a sorting facility has reached capacity your par...
Read morecel may have to be sent to another one to avoid causing a backlog or it may have been accidentally missorted by the machines.
- 27 reviews
- 10 likes
Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
Hi there,
I'm sorry to hear this is happening and that it is continuing after you've previously reported it to us....
Read more Would you mind please sending me a private message with your details and the case numbers from when you've reported this? I can look into who we've addressed this with, what actions have been taken so far and how we can escalate it further to ensure delivery attempts are always being made wherever appopriate. -Casey
I don't have much hope that anything will change, in view of the length of this issue.
If Australia Post is serious about addressing this issue, they should talk to their delivery personnel. They ar...
Read moree obviously cutting corners in their job performance.Hi Mamaluchka47,
We definitely will address this directly with the delivery personnel if you'd like to message me with some details....
Read more -Casey
- 5 reviews
On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered
This is just not good enough. This has been reported but I doubt anything has been done.
Hi Kay Jay,
I know this raises concerns for your and others safety, it's disappointing that the drivers haven't been wearing their masks properly. I can only think that delivering parcels is a lot o...
Read moref physical work and it may accidentally move around on their face, it definitely does on my face. I know this isn't a good enough excuse and I'm glad it's been reported so we can pass it onto the driver as safety is our top priority. Can you share the reference number for when you reported it so I can make sure it was passed on?
You are right in that it's not a good enough excuse. A mask that moves around to the point of not being on someone's face at all, is just a lack of care. The reference number(s) are 36224607 & 36056845.
Thanks, due to the high volumes of online enquiries we haven't actioned these yet but I'm happy to do it for you today. Can you please just send me a private message with your full name and I'll get t...
Read morehese complaints passed onto the delivery centres for you.
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- 6 reviews
- 5 likes
Been checking my app for my delivery 10 times a day, up until 1pm today it showed it's in Welshpool WA.
All of a sudden at 2:30pm I get an email saying it's coming today!?
Check the app again, and it shows it was updated at 7am this morning...nope I checked a hundred times today from 6am onwards.
Been home all day, and it still says onboard for delivery...ok cool.
Go outside to find I've been carded. But the tracking hasn't even shown attempted delivery.
...
- 15 reviews
- 9 likes
I recently posted a mug to a friend as a gift. The postage on it cost $9.20. Personally I find that way over priced. I order a lot of goods from online and most other countries offer much cheaper and more reliable services. I just don't understand how Australia post can continue to increase its prices yet the service, speed, and methods haven't improved in the past 20 years.
Would I RECOMMEND Them? NO.
Hi James,
I'm sorry to hear that the price for sending a mug came to a shock to you. This is the standard price for small items though I know it may be more than you had expected. The cost to send yo...
Read moreur item is a true reflections of the costs it is to provide that service. Where did you send it to?
- 3 reviews
I had a delivery for a blender and the delivery person gave less than a 5 sec ring on the intercom. Was in my bed, jumped up and went to answer the intercom, the ring ended before I reached the door. Had to pick it up but the goods arrived safely.
Hi Xeronos,
The driver should be waiting at your front door for a total of 45 seconds so they can ring, write out the card and ring again. I'd like to help you pass on feedback about this to your lo...
Read morecal Delivery Centre so they can improve on this. Please look out for my private message please.
Aus Post taking 5 days to deliver from Heidelberg West to Melbourne 3000
My parcel estimated date was 17th of July then got delayed which I understand but I still haven’t got any tracking after the 16th which says it was in Thomastown. How long does it take!
Definitely not that long, can indicate an issue through the processing facilities or a delay we need to investigate. I've sent you a private message so we can look into this for you.
~ Mikey
Questions & Answers
Always seem to be long delays. Covid has well and truly died now and you would think the business would have enough knowledge by now on how to execute scenario planning regardless. They don't even bother with excuses anymore. It just seems to sit at 'received for processing for days before moving to the next state for yet more (eventual) processing. The so-called on time (7 days) gets changed to just say 'updated' with an extra week added on and no further information. Surely there is a more efficient way to manage the postal service by now. Why do Aus Post execs get so much for doing so little. So much wastage ...
The info shows Incorrectly sorted and forwarder to correct location. Actually, it arrived at the post office 3km away from my house last night and is now being sent back to the city (about 52km away). This means it will arrive with a delay of at least three days. Can I trouble you to make sure it doesn't get sent to further? No. AMQ575008301000935001
I am waiting for my passport and it has been sitting at like this for 5 days - Item processed at facility
DANDENONG SOUTH VIC. I am hoping to fly next week. Do I cancel my holiday? Will it arrive in time?? Please help. I lodged a tracking question and have had no answer and it is still sitting there today. My number is 564377274018.
My partner is also waiting for his passport.
Lisa
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Brilliant service!
Naturemart Australia-oil of oregano and black seed oil
This is better the aus post/toll hands down
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I can assure you that Australia Post is wholly owned by the Australian Government and by extension the Australian people.
While it might feel like rates go up every quarter, that's absolutely not the...
Read more case. The upcoming price rise that will be coming into effect in September is the first price rise in over a year, and any price rises before that are generally restricted to once per year.