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Australia Post Domestic Parcel Post (Standard)
Parcel missing
I have always appreciated Australia Post because they are usually on time and postman are friendly.
However, this time I read my tracked item and it stated 'delivered today' but I did not receive the parcel at all today. I checked the photo of the parcel being delivered in front of a house. However, it is not my house at all. I have submitted an enquiry about it and I hope it gets solved.
Has anyone had this experience? Or has their missing parcel been eventually returned to them?
UPDATE: I received my parcel today. I think the postie or someone returned it to the right address. I am happy to report that Australia Post tried their best to retrace the parcel.
1 comment
smjParramatta
- 5 reviews
- 6 likes
Yet another poor effort by AusPost
Another attempted delivery with no card left. Tracking status was wrong, showing ‘in transit’ for another week while the package just sat at a post office. Customer service was no help when trying to determine the status or later when leaving feedback directly.
1 comment
Ibne F.Australia Post
Hi SMJ
Please send me a private message with the following details so that I can raise this issue with your local delivery centre:...
Read more - Tracking no - Your full name, address, contact no & email - Approximate time frame of this delivery issue - Any access issue at the property (locked door, buzzer not working; etc) Regards Ibne
Tony NMELBOURNE
- 36 reviews
- 13 likes
The worst postal service in Australia by far
I have purchased dozens of items online over the past couple of years and most of them, unfortunately used Australia Post. The few that used other couriers all were delivered, but about 9 out of 10 Aus Post deliveries were a case of getting a card in my mail box and having to pick my packages up at the depot. I know for virtually every case I was home on the day of delivery, but the courier didn't even attempt to come to the door - just slipped a card in the mail box. I am so sick and tired of this horrendous service - it amounts to robbery because I pay premium price to get the package at my door, but I end up having to collect it myself!
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James
- 3 reviews
- 2 likes
Another unsuccessful Delivery
Hesitant to use Auspost due to previous negative experiences, gave another try with the help of the staff to ensure my parcel reached it's same state destination.
My Parcel did not reach its location but returned to me.
When received my returned parcel there was no indication of why it it failed to be delivered, it was not damaged and the staff confirmed legibility of the address and location was accurate.
Why did my parcel come back to me?
Entire process took 24 days
1 comment
Sami M.Australia Post
Hey James,
It's concerning to hear that this item was returned to you with no reason being given and that it took so long, I know this is really annoying. ...
Read more I'd like to take a closer look into this and find out why this was sent back to you so I've sent you a message for some more details. ~SamiQuestions & Answers
Userasked
I have a postage package that was expected to be delivered on the 6th or the 7th of April and I can see it has been sitting at Strathfield since then. When can I expect delivery of this parcel?
3 answers
Tracking number is TMP1969000403003756078094
Alice F.Australia Post
I'm sorry that TMP1969000403003756078094 is taking longer than expected to get to you.
Looking at our current delivery time frames to you from WA, tomorrow would actually be the expected delivery date when counting from posting, and when counting from the last scan, it would be the 14th, so it shouldn't be long now.
Ok. Thank you.
Carliasked
Hi, my tracking number is 33LMN500701701000931508, I haven’t received an update since Thursday 1 April, can you please advise the status of my delivery/ETA?
Thanks,
Carli
1 answer
Alice F.Australia Post
Hi Carli,
Delivery between Vic and Qld is currently taking between 1 and business days, so the expected delivery date for 33LMN500701701000931508 would be any weekday between now and the 13th.
Paul B.asked
i have a parcel that left Sydney West on 24 March 33FJV155258901000930309 which appears to be still in transit to Perth WA on 31 March. Is there any update on this item (which is a birthday present..)
2 answers
Casey K.Australia Post
Hey Paul,
Our website is currently advising most parcels from NSW to WA are arriving within 6 business days but to allow up to 8:
https://auspost.com.au/service-updates/domestic-delivery-updates
Looks like it has arrived at a local delivery facility in Perth today so hopefully you'll see it out for delivery shortly. It does look like it may be going to a business address though and businesses may sometimes have alternative delivery arrangements in place such as diversions to a PO Box or something like that. In these cases, there may be a mail courier service who brings mail to the office so depending on their pick up schedules, delivery time can vary.
If you're not sure what kind of delivery arrangements are in place for this address, I'd recommend speaking with whoever at the business does handle the mail arrangements.
Many thanks for the reply
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Casey K.Australia Post
Hey Alysia,
I'm so sorry to hear we made a mistake with your delivery but I'm really pleased to hear you did since receive it....
Read more If you're ever unable to locate a delivery, let us know right away so that we can investigate with your delivery team. Mistakes can happen (hopefully not often) but when they do, we'll do everything we can to get things fixed as quickly as possible.