Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
Delivery drivers are not wearing their masks correctly
On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered
This is just not good enough. This has been reported but I doubt anything has been done.
An average to poor service. The time taken to deliver mail locally can be three to five days. To Perth it can take around 10 days !! Costs to mail both letters and packages go up as service goes down. I am not sure this sort of service warrants a CEO earning a salary of around $3 Million per year
Should be better
Have had two parcels delivered domestically of late . The first I wasn't notified ever and it was sitting in the local post office waiting for me to pick it up . They weren't perturbed at all at my complaint . The second time I rang to find my parcel . They couldn't find it but rang me later when it was discovered . Have not had anything delivered by them again.
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Didn't wait for answering the intercom
I had a delivery for a blender and the delivery person gave less than a 5 sec ring on the intercom. Was in my bed, jumped up and went to answer the intercom, the ring ended before I reached the door. Had to pick it up but the goods arrived safely.
The service is running out of control
I had 2 packages past their delivery date by 3 days . Contacted aust post was given a reference number. A aust post consultant rang me from sydney . Told me both items would be arriving tomorrow . 1 item arrived at 11.00 am i asked where the second item was ? . Was told by older male dont know ring up the 1300 number he was told i would be he mouthed off saying that is your right . Arougant rude employee . I rang the 1300 number was told it would be arriving in 6 days time . This 1300 number with aust post is where you put in the tracking numb...er .the item arrived the next day . Aust post sent me out a survey to compleate i asked them to ring me . I am still waiting for the ph call . All of aust post customer service is non existent they have got none .
Its 2019 and AusPost are still using carrier pigeons!
Have you ever ordered something online on a Monday with the assumption that AusPost might be able to use that full working week to deliver it to you before the weekend? I have many times, only to be out of luck. Of course the reason for this snail pace mail service is no doubt to force you into paying extra for express (that has to be the most obvious customer trap on earth).
I'll give AusPost some credit, they have improved on their abysmal service of about 10 years ago where they used to leave the pick up slip for my items in my mail box wi...thout even bothering to, you know, do their "jobs" and make the short walk to my door to see if anyone was home to receive the package. Now they walk to your door and yell out "post!" if they have an item that needs signing, thats the only improvement they've made though in the last 10 years. How about "parcel tracking", for me its been completely hopeless and the "tracking" part of it is completely absent. It doesn't track your parcels location so much as just telling you "Your parcel is coming" by midweek and then giving no updates again until the day its being delivered. Why not get modern and start a GPS service for parcels, like Uber does, where you can track exactly where it is and figure out if its going to make it to you at a time you'll be home? Surely the chimpanzees in the AusPost HQ could manage that. What makes this failing worse is that a recent experience with AusPost saw my package being delivered to Cairns instead of Brisbane, I only knew this because I saw it on the tracking website (who knows where it would have ended up if I didn't) which wasn't even updated in time for me to call them before the weekend. I paid 10-15 dollars for this "service" and despite their epic screw up I wasn't offered that money back, a gift voucher or any other form of compensation, more props to AusPost!! So the moral of my review is that I now know that if I use AusPost standard delivery instead of express then I better go into cryosleep while I wait for it to get to my door, that is to say, if it even is coming to my door and not going on a grand tour of northern Australia first. Definitely going to consider other couriers more often now when the opportunity arises, I mean some even deliver on weekends, would you believe that?
Questions & Answers
I have lodged 2 complaints for failed delivery attempts. I have heard nothing from Australia post regarding the issues. However they have promptly issued me with a survey on how they resolved the issue??? Wt?!
Has anyone else experience this?
Yes, I get that as well. Once you hang up on Australia Post Customer Service they are quick to send you an email with a link for survey, but they are not resolving your issue.
my parcel said coming today but doesn't get delivered??
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