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Made a few complaints about parcels not getting delivered to my property with everything being taken straight to the post office for no reason. I was told the driver would change his ways and indeed he did as I watched him throw my next parcel at my house with force!!!
So I proceeded to make another complaint and was told a new driver would be appointed. The new diver knocked on my door today and told me I made a false complaint against ‘his friend’ and was told by his boss to tell me it was impossible to see what I was claiming. So in short I was lying...
Seriously I am fed up and don’t want your company visiting my property anymore. Sick of being harassed by your workers who I am paying to deliver a service they cannot complete.
Item is shipped from Melbourne but it needs to be sent to Queensland to be processed and sent back
Biggest joke of a service. My item was purchased online, the warehouse is 30 mins from my place. AusPost send it to Queensland, I assume because they don't care about the environment to then process it for 1 day and send it back down to Melbourne. Absolute disgrace.
The worst service in the Western World
It took 3 weeks with delay upon delay for Aust Post to send a simple package from Sydney to Perth.
In the same time, it took 5 days for a parcel to arrive from the U.S
Who-ever is in charge of our postal service.....SACK THEM
Had couple of my parcel delivery delayed for days and the postman simply dropped a ticket to collect from post office rather than ringing the door bell. Why would you bother to show up in the door steps and not deliver the item, it's beyond me.
AustPost are faking customer signature signed by themselves
In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.
One star because I can't give zero
The last two parcels I have had sent to me have shown up on tracking as awaiting collection at Wilton GPO. But both times I have never gotten a pick up slip in my mailbox. This have never been a problem before Has the contractor in the area changed. If so it seems they are not doing their job. Both times the parcel was at the GPO so why didn't I get a slip in my mailbox, the box has a lock so it cannot of been stolen. The drivers/contractors around here are not even trying to deliver my stuff. Don't blame COVID-19 for delays or other errors this virus has been around for over a year now and business is booming for all delivery companies. Spend some of the profits on providing the service the customers are paying for.
High cost, super slow delivery
Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!
- Domestic Parcel Post (Standard)
- Verified customer
Aust Post you are the worst Organisation going. Latest episode was a seller sent a parcel from NSW to me in Hervey Bay QLD, tracking shown it made it to Australia Post Facility in Brisbane, but for some unexplained reason it went all the way back to seller in NSW, eventually seller had Aust Post deliver parcel to its intended destination. I personally refuse to use Australia Post due to past years of never ending issues. Unfortunately some eBay sellers send parcels with them, and Aust Post either lose it or it gets delayed for unacceptable peri...ods. Very rarely does it arrive on time. Is it any wonder that you have the worst reviews going. You have 1 star but only because people are unable to leave a Zero star review. Australia Post your automated replies that you send customers after we we send a complaint or enquiry is Totally useless to us. How about contacting the customer for real to address any issue. I have been in business for over 25 years and would be so embarrassed to have people hold me in such poor regard like they do Australia Post.
- Domestic Parcel Post (Standard)
- Verified customer
Faster to walk
My last parcel took exactly 186 hours (just over a week) to travel 36km within metro Sydney.
Thats an average parcel speed of 0.2kph.... Walking speed is 4.0kph
The tracking system is useless. it gives no estimated delivery date worse it now gives no idea what city or even what state the parcel is located during the delivery cycle.
Overall terrible service, no wonder so many businesses use courier services these days.
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...ust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.
ordered a Halloween costume during the last week of September. Arrived 4 days AFTER Halloween. It took you just over a month to deliver an item from one side of Australia to the other.
What has happened at Auspost
Ordered equipment online from Victoria. Was picked up on 15/10/2020 from supplier and only reached me ( in Brisbane) on 28/10/2020. Response to enquiry was simply - we are very busy. Other deliveries I have had recently were quick. It seems the ball has been dropped. For this delivery I would have liked to score ZERO.
Left the parcel On the step
Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!
Yet another poor effort by AusPost
Another attempted delivery with no card left. Tracking status was wrong, showing ‘in transit’ for another week while the package just sat at a post office. Customer service was no help when trying to determine the status or later when leaving feedback directly.
Terrible (Like Keepings off)
I would like to think everyone is doing their best during these times. But cutting deliveries seems to have just made things worse. I watched tracking in a parcel coming less than 25 km. It went to "We've got it" for 2 weeks. Then to "It's in it's way" for another 2 weeks. Then to "it's coming today" for 3 days. It is not a people problem. It is a management problem at Aust Post. Really poor effort.
- Domestic Parcel Post (Standard)
- Verified customer
Ridiculous even during covid
Every other courier company is still managing to get still dropped to my place in 1-2 days , but Australia post haven’t moved or touched any of my 4 packages in the last 8 days.
The last item I received took approximately two weeks to arrive despite being posted from 30ks away.
Pathetic woeful slower than a wet week
Once upon a time Australia post were reliable.
Australia post would not trust them to deliver ANYTHING 3 weeks late wow for a local delivery 2 suburbs away maybe hire people that can manage freight properly and have it sorted and delivered ontime not a month later.
Terrible in every aspect
Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!
Sick of the RIP OFF Prices
Delivery times are ridiculous how can Couriers Please still deliver with 3 days and it takes Australia Post 3 weeks Melb to Melb . We also need competition against Australia Post other postal offices this is getting out of control the prices are so high to post anything that its putting smaller sellers out of business. $8.95 for a tiny item to go in a satchel bag because it doesn't just fit in the envelope slot. $1.10 for one stamp my gward prices going up and up and up when will it end?
Questions & Answers
I have a postage package that was expected to be delivered on the 6th or the 7th of April and I can see it has been sitting at Strathfield since then. When can I expect delivery of this parcel?
I'm sorry that TMP1969000403003756078094 is taking longer than expected to get to you.
Looking at our current delivery time frames to you from WA, tomorrow would actually be the expected delivery date when counting from posting, and when counting from the last scan, it would be the 14th, so it shouldn't be long now.
Hi, my tracking number is 33LMN500701701000931508, I haven’t received an update since Thursday 1 April, can you please advise the status of my delivery/ETA?
Delivery between Vic and Qld is currently taking between 1 and business days, so the expected delivery date for 33LMN500701701000931508 would be any weekday between now and the 13th.
i have a parcel that left Sydney West on 24 March 33FJV155258901000930309 which appears to be still in transit to Perth WA on 31 March. Is there any update on this item (which is a birthday present..)
Our website is currently advising most parcels from NSW to WA are arriving within 6 business days but to allow up to 8:
Looks like it has arrived at a local delivery facility in Perth today so hopefully you'll see it out for delivery shortly. It does look like it may be going to a business address though and businesses may sometimes have alternative delivery arrangements in place such as diversions to a PO Box or something like that. In these cases, there may be a mail courier service who brings mail to the office so depending on their pick up schedules, delivery time can vary.
If you're not sure what kind of delivery arrangements are in place for this address, I'd recommend speaking with whoever at the business does handle the mail arrangements.
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