I've had my share of issues with Australia Post (hence the only 4 stars), and perhaps it is just there area I am in now, but the service has been consistently good for a while. Whether it is sending documents around Australia or the multitude of deliveries, I consistently find items arrive quickly and reliably and their app is fantastic. The most recent one was no exception.

I ordered an item from Queensland on 4 January and received it standard post 11 January in good condition. The deliverer was very courteous and friendly, so even though it took 6-7 days I've no complaints. I waited until after the Christmas peak before I ordered.

I have always appreciated Australia Post because they are usually on time and postman are friendly.

However, this time I read my tracked item and it stated 'delivered today' but I did not receive the parcel at all today. I checked the photo of the parcel being delivered in front of a house. However, it is not my house at all. I have submitted an enquiry about it and I hope it gets solved.

Has anyone had this experience? Or has their missing parcel been eventually returned to them?

UPDATE: I received my parcel today. I think the postie or someone returned it to the right address. I am happy to report that Australia Post tried their best to retrace the parcel.

Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip

During this Covid Crisis especially in Melbourne.... I have a large parcel/box delivered in 4days from Vic to Sunshine Coast Qld. No complaints here...Very Happy indeed and service was professional

All my mail is delivered in good condition. My sent parcels have all arrived on time and in good condition. I have no complaints. I have been using Australia Post for 60 plus years.

Normally don't have a lot of time for Australia Post, however when they get something right they should be acknowledged, in my case during the Corona virus they have performed well above my expectations. Parcels have arrived in good condition and on time or before time except for one parcel that came from an offshore island. So congratulations for stepping up to the plate!!

Lately I have been sending packages around Australia and the post office has been amazing in assisting me with this task. Easy process and great personal service Everytime. No better way to send parcels.

The staff at our local Australia Post outlets go above and beyond to make you feel happy. It's great value for money knowing that you're postage will get to where it needs to go.

Convenient parcel satchels, but would love to see even smaller sizes available for tiny items. Parcels are usually delivered pretty quickly, small items posted in the postbox seem to take longer. Friendly postman and couriers always leave parcels in a safe place. Always reliable service.

My delivery was expected on Monday the 27th April but it's only just arrived today (30th).
I can understand there are delays currently due to the increased amount of mail and parcels being sent due to the current isolation rules.
However I do believe Australia post should have found ways and adapted quicker to the situation.

Have ordered a number of packages online to try and avoid going to the stores. All packages ridiculously slow. Over 2 weeks to go from Brisbane to Perth. Some were ordered a week ago and still havent moved.

Updated, after getting late packages delivered on a Sunday I realize they are trying their best.

I have been visiting Australia Post quite a bit lately and every time I go the service has been very good, offering tracking for parcels etc. I even had to call them recently regarding a parcel that had gone missing and the lady I spoke to was very helpful, all in all, wonderful service.

My local auspost are the best people to deal
With. Always with smile and I think its a family business as they are very helpful. Helped me without frowning and making faces.

I buy a lot of board games online so over the last 2-3 years I would say I average about a parcel a week from Australia Post. Never had an issue with them. And now with parcel lockers, collecting a parcel has never been easier for me.

On the other hand, other couriers like Fastway are literally the worst.

I will only buy board games online from companies that use Australia Post.

I had an awkward sized package for delivery. The Aust Post staff were very helpful and found me a much cheaper option than using a courier company. I was very happy with the value of their service.

I was amazed at how fast the delivery was. The pricing was also rather competetive. Very friendly and helpful staff, who were extremely patient while I tried to find the postal address for my item

My items always arrive safely and on time. These days it takes a week for a standard letter interstate but you can pay for express if needed. I feel safe to send anything as it always make it to the other address safety.

We use Australia Post exclusively as our delivery service and have been happy with the time frames quoted and delivered to our clients.
Our concern is always breakage as a substantial amount of our packages are fragile. In over 900 parcels we have had only one breakage.
The tracking information is excellent to ensure our clients know their item will reach them in a timely manner.

As a serious online shopper, I rely heavily on our country's postal and courier services, and I feel Australia Post is one of the best.
My packages always arrive in perfect condition and on time. Sure I may have the odd late arrival but it's only a day or two and mostly due to holidays etc.
I always the best, up to date tracking available with text messages and emails included.
Australia Post is our leading postal service for a reason, give them a go.