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16 days for delivery from Sydney to Adelaide
On 2 June 2021 TVSN submitted a small package at Sydney to be sent to an Adelaide suburb. Australia Post anticipated delivery between 4-9 June 2021. The final tracking information was that the packaged was in PERTH WA on 13 June 2021 at 6.14 pm. Despite numerous requests, the tracking information was not updated, apart from a customer query being submitted on 14 June 2021. Delivery was estimated to be 18-23 June 2021. Excuse given by Australia Post was that it had been missorted.
Finally delivered on 18 June 2021.
It took Aust Post 11 days to ship a small parcel 16km to my house. Meanwhile, i received another package using Border Express and it took only 3 days from Sydney. Pathetic !
- Domestic Parcel Post (Standard)
Aust post XL box if it weighs less than 5kg they dont need to measure it and change any more than flat rate of $18.95
This happened with my postage today. Went back questioned they did reversal. If it's one of there extra large boxes it full. And it is 5kg or below. The cost should be $18.95
A gram over and next weight group
Well they need to sharpen up on their lee- way instead of the hard nose billing.
A parcel weighing less than 5 grams over the 1 killo and goes from $12.90 to $15.75
5 grams is the weight of a 5 cent peice,and usually foreign people serving say out of their control.as maybe thats why the public hate them so so greedy.and the money made must be spent on building a time machine se dates on photo as still awaiting delivery as i write 19th may
Aus post is incredibly slow
Parcels getting stuck at either the post office you sent it from and at this end at Darwin post office for over a week. Very late as to when it was estimated
Poor Registered Mail Service
I am appalled at the service of a registered small parcel taking 19 days from Busselton To Stratton WA the longest wait was the Airport mail service and the Midland mail center did not really care when I followed up on the late delivery.
Made a few complaints about parcels not getting delivered to my property with everything being taken straight to the post office for no reason. I was told the driver would change his ways and indeed he did as I watched him throw my next parcel at my house with force!!!
So I proceeded to make another complaint and was told a new driver would be appointed. The new diver knocked on my door today and told me I made a false complaint against ‘his friend’ and was told by his boss to tell me it was impossible to see what I was claiming. So in short I was lying...
Seriously I am fed up and don’t want your company visiting my property anymore. Sick of being harassed by your workers who I am paying to deliver a service they cannot complete.
Superior reliable delivery service.
With receiving many packages from different companies,Auspost stands out from the rest.Prompt, professional, friendly & reliable delivery,communications & tracking service. Thank you Australia Post for the endless parcels received on time and in perfect conditions.
Item is shipped from Melbourne but it needs to be sent to Queensland to be processed and sent back
Biggest joke of a service. My item was purchased online, the warehouse is 30 mins from my place. AusPost send it to Queensland, I assume because they don't care about the environment to then process it for 1 day and send it back down to Melbourne. Absolute disgrace.
The worst service in the Western World
It took 3 weeks with delay upon delay for Aust Post to send a simple package from Sydney to Perth.
In the same time, it took 5 days for a parcel to arrive from the U.S
Who-ever is in charge of our postal service.....SACK THEM
Caring flexible employee
My local post office is now closed on the weekends being a Monday - Friday 8-5 worker I was unable to retrieve my package.
There was a lovely employee Sanja Taylor from Richmond post office that happily sent this without charge to my place of business.
Very polite and helpful, thank you.
Queens land to NSW via PERTH
Posted with tracking number on 23 April in Queensland registered in Perth Western Australia of all places on 1 March (day which was supposed to be delivered to moi) didn't get to Sydney till the 4 March delivered 5 March, thankfully it arrived but why send mail to the totally opposite side if this ‘Great Southern Land’ that doesn’t make fiscal sense
Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
Had couple of my parcel delivery delayed for days and the postman simply dropped a ticket to collect from post office rather than ringing the door bell. Why would you bother to show up in the door steps and not deliver the item, it's beyond me.
AustPost are faking customer signature signed by themselves
In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.
Questions & Answers
My track number is 33D9A222321701000935005. The status of my parcel is stuck on Its being prepared. The sender said the item has been picked up yesterday morning. I’d like to know when will the status be updated. I am worried that the parcel is lost or stolen
We'd normally expect to see a tracking update once it has been picked up. Are you sure it's been picked up by us or could it be that your sender is actually shipping this from overseas with a different carrier before it gets lodged with us? That's a pretty common arrangement these days.
I'd recommend getting back in touch with your sender and asking them to contact us so that we can confirm the parcel has been posted with us and look into why there is no tracking event to advise this if that is the case.
The send confirmed the item has been picked up by staff from Australia Post in Tuesday morning, 15/06/2021. And it’s domestic parcel from Sydney
It's definitely odd not to see that on the tracking. Also, the return address on the parcel is in Victoria and the shipping information has been submitted to us in Melbourne at the Mount Waverley Business Hub.
If it was being posted from Sydney though, delivery to your location would be expected tomorrow or Monday. If you don't receive it by then and there still aren't any tracking updates, please ask your sender to contact us.
Receiver .Parcel R460808003427195 showing as delivered 15/6. 2.51pm . Parcel not received.
Not found. Was home at the time. Not in post box or in safe space.
I'm sorry to hear this. We'll need to get an investigation started, so please give us a call on 13 13 18 or reach out on Facebook or Twitter.
I have a parcel that's been stuck on "in transit" for a couple days now that just got updated to "waiting to be processed for delivery. Does this mean that it's no longer stuck in transit, or is it an automated response to being delayed?
Can't help you Damon, sorry. Try waiting for it.
I can see why you'd be confused! Looking at the scans we have it looks like the parcel arrived at the delivery centre on Tuesday, so should have gone out for delivery yesterday. While it will likely go out today, we can open an investigation with the delivery centre to confirm this if you want. Just send us the parcel and tracking details via Facebook PM or give us a call on 13 13 18.
Get an answer from our members and Australia Post representatives
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