Reviewer Photos & Videos
Best Courier In Australia
This is the best courier in Australia. Unlike other couriers, if you have a problem you can actually contact them through a number that is working or an email they will eventually respond to. In my opinion, they should shut all other couriers down and just use this one because the customer service at Aus Post is just fantastic. I will be honest and say I have had very few minor problems with them such as late delivery or tracking number not coming up but they fix it within a day or 2 which is great. Majority of my packages arrive on time or a d...ay before estimated arrival which is amazing. I've never had a damaged package or missing package from Aus Post and they delivery drivers are all friendly, efficient, fast and hard workers. I've ordered some large items too so I'm very happy and impressed that they manage to always deliver them in a timely manner, in perfect condition. Not to mention, they are pretty fast sometimes. Sometimes I get the item the next day if I order at morning the previous day which is really hard to beat. I would recommend everyone to use Aus Post instead of Aramex even though it is more expensive because at least with Aus Post, it is guaranteed. Hope to see this business boom even more in the years to come, they are bloody brilliant. Cheers Aus Post!
Efficient and courteous
I have never had any issues with Australia Post delivery of parcels. I have found it to be efficient, timely and the postman or courier has always been professional and polite.
- Domestic Parcel Post (Standard)
Aust post XL box if it weighs less than 5kg they dont need to measure it and change any more than flat rate of $18.95
This happened with my postage today. Went back questioned they did reversal. If it's one of there extra large boxes it full. And it is 5kg or below. The cost should be $18.95
- Domestic Parcel Post (Standard)
Variable but overall quality is good
I've had my share of issues with Australia Post (hence the only 4 stars), and perhaps it is just there area I am in now, but the service has been consistently good for a while. Whether it is sending documents around Australia or the multitude of deliveries, I consistently find items arrive quickly and reliably and their app is fantastic. The most recent one was no exception.
Made a few complaints about parcels not getting delivered to my property with everything being taken straight to the post office for no reason. I was told the driver would change his ways and indeed he did as I watched him throw my next parcel at my house with force!!!
So I proceeded to make another complaint and was told a new driver would be appointed. The new diver knocked on my door today and told me I made a false complaint against ‘his friend’ and was told by his boss to tell me it was impossible to see what I was claiming. So in short I was lying...
Seriously I am fed up and don’t want your company visiting my property anymore. Sick of being harassed by your workers who I am paying to deliver a service they cannot complete.
Caring flexible employee
My local post office is now closed on the weekends being a Monday - Friday 8-5 worker I was unable to retrieve my package.
There was a lovely employee Sanja Taylor from Richmond post office that happily sent this without charge to my place of business.
Very polite and helpful, thank you.
AustPost are faking customer signature signed by themselves
In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.
One star because I can't give zero
The last two parcels I have had sent to me have shown up on tracking as awaiting collection at Wilton GPO. But both times I have never gotten a pick up slip in my mailbox. This have never been a problem before Has the contractor in the area changed. If so it seems they are not doing their job. Both times the parcel was at the GPO so why didn't I get a slip in my mailbox, the box has a lock so it cannot of been stolen. The drivers/contractors around here are not even trying to deliver my stuff. Don't blame COVID-19 for delays or other errors this virus has been around for over a year now and business is booming for all delivery companies. Spend some of the profits on providing the service the customers are paying for.
Honestly never any issues
These guys are my go to couriers, never any issues, they arrive mostly within the allotted times and only on occasion do they travel from Victoria to Sydney for no other reason than to make the trip longer as I’m in Canberra.
This last package I’m waiting for went right past Canberra straight to Sydney and will now have to come right back down. I heard some time ago that they need to go to Sydney, but this adds unnecessary extra days to the postage, if your going to drive past Canberra you might as well just stop in Canberra.
Hopefully it d...oesn’t take too long for it to come back down, my pups knee is having problems and I ordered some extra joint supplements as the one I’ve got isn’t strong enough on it’s own. As noticed by her sometimes running on the leg and other times running on 3.
Always been amazing!!
I just want to say how helpful Auspost has always been with my packages. I order multiple packages to be delivered to my house each month through Auspost and they always provide me with estimated delivery dates. They’re never late to deliver and things turn up in perfect condition. Not to mention sending me text reminders when things are arriving the morning of. I just ordered a mattress and the courier chosen by the company was Aramex. They won’t provide me with any information on my package and don’t even have a contact number I can call to discuss the estimated delivery date of my mattress. I’m so thankful that Auspost has always been so helpful to me and I will only stick with them or Startrack from now on!
Best Christmas shopping ever
On Sunday 13th December I ordered my Christmas shopping online. All of my parcels (6 in total) arrived within 6 days. I had fantastic service including my local post office
I can’t believe how awesome Australia Post have been during lockdown
Being stuck working from home and reliant on internet shopping, I can’t believe how awesome Australia Post have been throughout the pandemic! The delays have not been as bad as expected and multiple deliveries have been spot on. Also, the drivers have been super friendly and courteous. When we needed them to step up, they did! Thank you
Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip
The staff are always very friendly and efficient when I arrive to collect my parcels. Great experience and staff display great customer service to clients whenever I visit the post office.
My first major foray into online shopping, due to lockdown. After ordering from many different suppliers and locations, my postie delivered everything with great care ( and astonishment as I never received much mail before ). Yes, things took longer than expected, SOMETIMES, but overall I am very satisfied with the personal but professional service from my mailman and my local post office. They too, should be acknowledged for their exemplary efforts during these anxious times.
Questions & Answers
Is there any chance my parcel will be delivered today?
Hi my parcel (tracking number #99704713156901000830904) was estimated to be here on Monday 20th- Tuesday 21st, coming from within the same state. It now says delayed- waiting to be processed for delivery. Does that mean it’s still at its senders location? How long roughly would it take to be here?
That delayed status just comes up automatically when a parcel hasn't arrived within the time frame initially estimated.
Looking at the tracking, this was only posted on Monday the 19th so the delivery estimate calculated by the online tracking seems a bit off. Our website does advise allowing 2-4 business days for same state deliveries within NSW at the moment so it is actually expected to reach you by today.
It hasn't been scanned out for delivery yet though so does appear to have been held up. This is likely due to the ongoing COVID situation in NSW which is having a pretty heavy impact on our network.
I really apologise for the delay, we'll be working to get this to you as soon as possible. In the meantime, it's worth letting your sender know you are still waiting and feel free to contact us on 13 13 18, via social media or by lodging and enquiry on our website if you'd like us to set up a case to keep an eye on this delivery for you.
Hi, I posted a small parcel on Monday 19th and the status today, Thursday 22nd is 'we've got it'. Expected delivery was yesterday or today? How can I get an update on this? Tracking #R358360014310713
Thank you, Jo
Sorry to hear it's taking longer than expected. The best way to get updates is to keep an eye on the tracking as you'll see an update there as soon as your parcel does receive a scan. Looks like it did receive an update early this morning. Depending on where it's heading to, I'd expect delivery very soon but please reach out to our help and support team on 13 13 18 or via social media with the address details if needing an updated delivery estimate.
Get an answer from our members and Australia Post representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.