Reviewer Photos & Videos
They should use the watches to see how slow their service is.
It has taken Australia Post four days to deliver an item 40 kms away. That's 10 km a day so I can only assume the postman was on foot and was held up by wolves or bandits. It cost me $15 for postage and handling and was sent by the seller without contacting me. If they had I would have used technology Aust Post seem to not have and time travelled half an hour to collect it myself.
They kindly walk your parcel to you…
It’s really kind of Australia Post to pick up your parcel and personally walk it to you, ensuring its safe delivery. Yes it takes years longer, but what a service!
Over 2 weeks to get here, one parcel arrived, the other went to Sydney
I live in Darwin. I ordered 2 wine boxes from SA. Over 2 weeks to get here, one parcel arrived, the other went to Sydney, the tracking was not true, as according to the tracking it was in Darwin for over a week. A week later I received a whole new tracking history with wrong dates and the parcel went to Sydney. One of the 2 parcels arrived quite late, but no further hitches with it, yet on same dispatch order number. I am glad the employees are happy.
16 days for delivery from Sydney to Adelaide
On 2 June 2021 TVSN submitted a small package at Sydney to be sent to an Adelaide suburb. Australia Post anticipated delivery between 4-9 June 2021. The final tracking information was that the packaged was in PERTH WA on 13 June 2021 at 6.14 pm. Despite numerous requests, the tracking information was not updated, apart from a customer query being submitted on 14 June 2021. Delivery was estimated to be 18-23 June 2021. Excuse given by Australia Post was that it had been missorted.
Finally delivered on 18 June 2021.
It took Aust Post 11 days to ship a small parcel 16km to my house. Meanwhile, i received another package using Border Express and it took only 3 days from Sydney. Pathetic !
Aus post is incredibly slow
Parcels getting stuck at either the post office you sent it from and at this end at Darwin post office for over a week. Very late as to when it was estimated
Poor Registered Mail Service
I am appalled at the service of a registered small parcel taking 19 days from Busselton To Stratton WA the longest wait was the Airport mail service and the Midland mail center did not really care when I followed up on the late delivery.
The worst service in the Western World
It took 3 weeks with delay upon delay for Aust Post to send a simple package from Sydney to Perth.
In the same time, it took 5 days for a parcel to arrive from the U.S
Who-ever is in charge of our postal service.....SACK THEM
Had couple of my parcel delivery delayed for days and the postman simply dropped a ticket to collect from post office rather than ringing the door bell. Why would you bother to show up in the door steps and not deliver the item, it's beyond me.
- Domestic Parcel Post (Standard)
Aust Post you are the worst Organisation going. Latest episode was a seller sent a parcel from NSW to me in Hervey Bay QLD, tracking shown it made it to Australia Post Facility in Brisbane, but for some unexplained reason it went all the way back to seller in NSW, eventually seller had Aust Post deliver parcel to its intended destination. I personally refuse to use Australia Post due to past years of never ending issues. Unfortunately some eBay sellers send parcels with them, and Aust Post either lose it or it gets delayed for unacceptable peri...ods. Very rarely does it arrive on time. Is it any wonder that you have the worst reviews going. You have 1 star but only because people are unable to leave a Zero star review. Australia Post your automated replies that you send customers after we we send a complaint or enquiry is Totally useless to us. How about contacting the customer for real to address any issue. I have been in business for over 25 years and would be so embarrassed to have people hold me in such poor regard like they do Australia Post.
- Domestic Parcel Post (Standard)
Faster to walk
My last parcel took exactly 186 hours (just over a week) to travel 36km within metro Sydney.
Thats an average parcel speed of 0.2kph.... Walking speed is 4.0kph
The tracking system is useless. it gives no estimated delivery date worse it now gives no idea what city or even what state the parcel is located during the delivery cycle.
Overall terrible service, no wonder so many businesses use courier services these days.
ordered a Halloween costume during the last week of September. Arrived 4 days AFTER Halloween. It took you just over a month to deliver an item from one side of Australia to the other.
What has happened at Auspost
Ordered equipment online from Victoria. Was picked up on 15/10/2020 from supplier and only reached me ( in Brisbane) on 28/10/2020. Response to enquiry was simply - we are very busy. Other deliveries I have had recently were quick. It seems the ball has been dropped. For this delivery I would have liked to score ZERO.
Terrible (Like Keepings off)
I would like to think everyone is doing their best during these times. But cutting deliveries seems to have just made things worse. I watched tracking in a parcel coming less than 25 km. It went to "We've got it" for 2 weeks. Then to "It's in it's way" for another 2 weeks. Then to "it's coming today" for 3 days. It is not a people problem. It is a management problem at Aust Post. Really poor effort.
- Domestic Parcel Post (Standard)
Ridiculous even during covid
Every other courier company is still managing to get still dropped to my place in 1-2 days , but Australia post haven’t moved or touched any of my 4 packages in the last 8 days.
The last item I received took approximately two weeks to arrive despite being posted from 30ks away.
Questions & Answers
Hey, my package hasn't had a tracking update since 'we got it', item has been processed by Australia Post'. It was sent on the 23rd July and has just come up with an update today saying, 'delayed waiting to be processed for delivery'. Does this mean the item has been scanned and is now not lost? R236574024399663
A lack of tracking updates in and of itself doesn't mean that a parcel is lost, as parcels don't get scanned every day or anything like that. Parcel Post is currently taking up to 8 business days to get to Metro WA according to our latest network stats, which would make today the final expected delivery date, so I wouldn't be surprised if it turned up out for delivery in the coming hours.
That being said, even if it's not delivered today, we wouldn't assume it's lost yet, just late. We don't mark a parcel as "officially" lost until we get at least a week past the expected delivery date without any tracking updates and there's no sign of it in our Lost and Found.
Don't worry. I'm sure it will turn up soon.
Hi there, an item I posted has been stuck at the status "Delayed – waiting to be processed for delivery" for a few days now, tracking # RPP4463700510008623988608 - can I confirm this has reached the destination state (QLD)?
I don't work for post office, I'm a customer like you waiting for my delivery.
I can see that RPP4463700510008623988608 was loaded into your locker this morning, so yes, I *can* confirm it's in the destination state ;-)
Can you check what is going on with this package? It's very expensive and it has me worried because it was onboard for delivery on friday yet it never came and it didn't come today either. It was sent last monday.
That's odd. I'm sorry for any concern this has caused.
We'd like to get an investigation underway, so please reach out to us on Facebook or Twitter with your tracking number or give us a call on 13 13 18.
Get an answer from our members and Australia Post representatives
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