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You guys do a good job
Always on time or quicker than expected through the Cambridge TAS facility, the local postie is always friendly as well.
Even during the pandemic, standard post has taken 3-7 days (even had something delivered on a Sunday which i didn't realise was a thing) and express was less than 24 hours in multiple cases.
I also recently called you for for a query re: international order and you helped very quickly.
I appreciate your hard work.
I can’t believe how awesome Australia Post have been during lockdown
Being stuck working from home and reliant on internet shopping, I can’t believe how awesome Australia Post have been throughout the pandemic! The delays have not been as bad as expected and multiple deliveries have been spot on. Also, the drivers have been super friendly and courteous. When we needed them to step up, they did! Thank you
Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip
The staff are always very friendly and efficient when I arrive to collect my parcels. Great experience and staff display great customer service to clients whenever I visit the post office.
Delivery drivers are not wearing their masks correctly
On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered
This is just not good enough. This has been reported but I doubt anything has been done.
ordered a Halloween costume during the last week of September. Arrived 4 days AFTER Halloween. It took you just over a month to deliver an item from one side of Australia to the other.
What has happened at Auspost
Ordered equipment online from Victoria. Was picked up on 15/10/2020 from supplier and only reached me ( in Brisbane) on 28/10/2020. Response to enquiry was simply - we are very busy. Other deliveries I have had recently were quick. It seems the ball has been dropped. For this delivery I would have liked to score ZERO.
My first major foray into online shopping, due to lockdown. After ordering from many different suppliers and locations, my postie delivered everything with great care ( and astonishment as I never received much mail before ). Yes, things took longer than expected, SOMETIMES, but overall I am very satisfied with the personal but professional service from my mailman and my local post office. They too, should be acknowledged for their exemplary efforts during these anxious times.
Doing the best they can in Covid-19 times
Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.
Accurate time and tracking most of the time, in COVID they are busy as everyone know about that but they still trying to deliver on time moreover they mention already it could take few days extra.
The reviewer stated that an incentive was offered for this review
Perfectly on Time
I always receive my packages within given time frame.. I only once had my package delayed and the customer service team helped me promptly to find it out.. Thanks Australia Post
fast, very reliable!
Everytime I have had a delivery from Australia post it has been on time! Great service! I highly recommend anyone using Australia post, delivery drivers are very respectful and friendly. Never had a problem.
Left the parcel On the step
Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!
Even during covid lockdown I've had great Australia Post service both sending and receiving parcels Australia wide. They're great people at the Post office and our postie is alqays friendly.
I am very happy with the great customer service and delivery
Package arrived at expectation and good condition. The tracking was very helpful. I can fully recommend Australia Post as reliable and helpful as sometimes the post maybe held up. Thanks
Yet another poor effort by AusPost
Another attempted delivery with no card left. Tracking status was wrong, showing ‘in transit’ for another week while the package just sat at a post office. Customer service was no help when trying to determine the status or later when leaving feedback directly.
Terrible (Like Keepings off)
I would like to think everyone is doing their best during these times. But cutting deliveries seems to have just made things worse. I watched tracking in a parcel coming less than 25 km. It went to "We've got it" for 2 weeks. Then to "It's in it's way" for another 2 weeks. Then to "it's coming today" for 3 days. It is not a people problem. It is a management problem at Aust Post. Really poor effort.
- Domestic Parcel Post (Standard)
- Verified customer
Ridiculous even during covid
Every other courier company is still managing to get still dropped to my place in 1-2 days , but Australia post haven’t moved or touched any of my 4 packages in the last 8 days.
The last item I received took approximately two weeks to arrive despite being posted from 30ks away.
Pathetic woeful slower than a wet week
Once upon a time Australia post were reliable.
Australia post would not trust them to deliver ANYTHING 3 weeks late wow for a local delivery 2 suburbs away maybe hire people that can manage freight properly and have it sorted and delivered ontime not a month later.
Terrible in every aspect
Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!
Questions & Answers
Bought something online and the Australia Post app has says the item is being prepared since the 23rd of Feb 21. Why hasn't it moved yet? Tracking number is 99703931209901000840903
Hi. Last Thursday I checked tracking and it estimated my parcel was coming Friday. On Friday tracking estimated Monday. On Monday it said Tuesday and now it just says “delayed”. I need my parcel! Tracking is 0307057261434006000994.
Casey K.Australia Post
I've glad you've got in touch. Please private message me with your full name and address this is coming to so that I can let you know what the issue is that has affected delivery.
Hi I ordered an item off ebay coming from Beecroft, NSW to Buderim, QLD and it was ordered 21st February, 2021 and posted to me on the 23rd February, 2021. It was expected on Monday and it is now Wednesday. I got an update saying it was delayed - being processed for delivery and wanted to know how long it would take to be delivered. Here's the tracking number: R268162021157001
Casey K.Australia Post
Looks like it's out to you today. Sorry it took a little longer than estimated. It's always worth allowing an extra couple of days for Parcel Post but if something is taking significantly longer or is really urgent, you can reach out to us on 13 13 18, via social media or through our website so that we can can get it checked out for you :)
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