I’ve spoken with Pania in CS many times now and each time she bullies me and is so snarky! I really feel that she should be kinder and more professional to customers. We hold valid enquires and she uses our expense to be rude. I have reported this before but it just won’t stop. Now each time I get a disclaimer about ‘treating staff with respect’ after I have made a complaint? Ugh. When she answers my calls at ShopMate, I now just hang up.

On most occasions the australia post delivery drivers cannot be bothered to even leave a card and I have had to search for my parcels and go to retrieve them myself. I wonder if they even tried to deliver the items as I was at home on one of the attempted delivery times and no one came.

My parcel was delivered to the wrong address as stated on tracking. I called customer service representative to confirm this. They promise to retrieve and have it delivered, I received email next day at around 7 am that they personally handed it to me. I know this not to be true because I was at home at around that time and they do not deliver before 7. They have provided no evidence of delivery. I have called customer service 3 times with the promise they will get my parcel. I still do not have it and they won't retrieve it. I want compensation so I can re order my item.

Firstly, waiting 13 days for a parcel sending from VIC to SA ( ridiculous!). Secondly, I’ve been home all day to receive the parcel but the delivery guy just left a collection card without knocking the door. I have to walk to post office collect it myself after4:30pm. Informed this issue to local post office, the lady said : nothing I could do, I’m just a post office officer. (Of course, what can you do?) How could you guys increase postage/ delivery costs every year but unable to provide the basic service?! Disappointed!

My package was sent to the Ballarat post office on Monday and I live in Ballarat I haven't received it,the idiots sent it to bayswater in Melbourne,what idiots are sorting the mail why would you send a package from Melbourne to its destination,then send it to bayswater Melbourne still waiting for my item who you got working there idiots

I redirected two parcels sitting at the same office to another PO, they were probably touching each other. One of the parcels arrived the next day, while the other has been travelling back and forth from Sydney to the Central Coast for the past week which is nowhere near its intended destination. I then find out that the parcel was "incorrectly sorted" and now has had no updates.

Oh and by the way, they charge you for this service.

Tried many times to tell them to call me out to collect the parcel, even contacted the support and they lodged the queries, however they just leave your parcel at the post office, never bother to contact you, always saying failed to access. i doubt ever they tried to deliver the parcel to your door. lodged complains, never get any feedback. terrible service, why it hasn't bankrupted yet.

I was advised today that parcels being sent from Adelaide to Melbourne can take up to 3 weeks. When I
questioned the post office person she was unsure why. So paying out $12.00 for this I am basically being told that Australia Post will do what it likes and I can suck it down. Nothing will change unless we all move to couriers and skip this failed company.

I ordered an item from Queensland on 4 January and received it standard post 11 January in good condition. The deliverer was very courteous and friendly, so even though it took 6-7 days I've no complaints. I waited until after the Christmas peak before I ordered.

Where else in the world would a postal service receive a parcel, keep it at the sorting centre for over two weeks then forward it to distribution centre 14 kms away when the intended destination is a thousand kms away. The distribution centre is now sending the parcel back to the sorting centre. Good grief this circular motion is the beginning of a parcel black hole.

Our family has been ordering more online since last year. They always leave the parcel at a safe place and in good condition. No other delivery company has matched their delilvery service on domestic parcel.

Ordered a packaged on the 11th of November and the latest it would arrive is on the 23rd of November. AusPost told me on the 5th of January that they lost it. Someone should sue them.

Today will be the 6th time in as many months that my packages/mail has been delivered to my neighbors and vica verca!!
This is becoming ABSOLUTELY REDICULOUS!!! It is SO illegal to be doing this more than the one or two times allowed for human error!!! I'm not sure who on earth they are hiring to be posties these days!?!?! One day it will be confidential or of great value and someone will end up suing Aus Post!!! I wouldn't have minded if it was once or twice but when it's coming close to 10 times a year, they are takin the [word removed]!!

I just want to say how helpful Auspost has always been with my packages. I order multiple packages to be delivered to my house each month through Auspost and they always provide me with estimated delivery dates. They’re never late to deliver and things turn up in perfect condition. Not to mention sending me text reminders when things are arriving the morning of. I just ordered a mattress and the courier chosen by the company was Aramex. They won’t provide me with any information on my package and don’t even have a contact number I can call to discuss the estimated delivery date of my mattress. I’m so thankful that Auspost has always been so helpful to me and I will only stick with them or Startrack from now on!

Ordered 3 packages from the same post. Two went with Aus post and one went with startrack. Startrack arrived 2 days after I ordered. With auspost it's been almost a week and one is still interstate and the other is coming in 1-4 days from now. Terrible service, avoid if possible.

I went in to send a really small/light item. I pick up the smallest padded envelope which was $1.10 and wanted to send to same city just the other side, stamp should be $1.10. Lady at the counter tried telling me it needs to be sent as a large envelope and will cost me $4. I said why can’t I send it in this envelope. She said it’s only for letters. So tell me, who would need a padded envelope for a letter. I was so annoyed I left and called Australia post to ask/complain. They confirmed that the item should be sent in the $1.10 envelope and should only cost $2.20 to send. I hope they retrain the staff, to avoid others being ripped off and time wasted