I check my Australia post app regularly and got the notification that my package was coming that day. I am working from home so was in all day. I received notification that the package was delivered though no one buzzed my apartment, so I assumed it was in my locked mailbox. I went straight out to check and it wasn’t in there and it wasn’t anywhere else around my apartment building. After not being able to get through to Australia post, I lodged an enquiry online. That was on the 17/8 and have still not received a response. It is unacceptable. No package, No answer, No customer service

Australia Post is a disgrace. They want to blame slow deliveries on covid-19. But it’s been around for 8 months now and they have not improved their processes. Their communication is so poor, their parcel tracking is non existent.

They might brag that they have repurposed 16 facilities and employed an extra 600 staff. They must be so poorly managed that it had made no impact on delivery times.

Online retailers would benefit from having alternate delivery providers. Because I’d pick anything over AusPost.

I totally understand the delay due to covid and I feel like they’re just making excuses I bought something from QLD and the company uses sendle service and it took them only 3 days to get here during covid and it’s not even express same with other services slight delays but not as much as aus post my item has been sitting at the Melbourne warehouse for over 2 weeks? If you are busy please hire more people.. create more jobs stop making excuses.. are post services are being hit by covid too but they’re able to make their customers happy by hiring more people and work harder meanwhile aus post is just out here making excuses..

Small parcel Posted Ipswich going to Mount Cotton and half hour drive by car. Was posted Wednesday arrived the following Friday!! Next time I will use a courier.
Will never use Australia Post again!!
How much was the CEO’s bonus?????
Go figure they have one job to do, pick up and deliver mail and parcels and they do it so poorly!!
Remember the good old days when post a letter or small parcel posted by 6pm and guaranteed delivery next day??? What happened??

the package from sydney to adelaide did't come, I'm waiting 4 weeks!!!!!!!!!!!!!!!
never again!!!!!!!!!!!!!!
I sent a parcel to Europe that did not arrive after 4 months
waste time and money I would not recommend to anyone!!!!

Refer to Title. I GIVE UP.
How is it that other companies can work with the current situation, but AUSPOST is still crap.
I just cant understand it. They NEED to be shut down.

After waiting for my parcel that was last scanned into the auspost system on 20/09/20 , decided to put in an inquiry as to why it was taking so long to deliver. Auspost got back to me 2 weeks later to let me know they cannot find my item ! ‘Inquiry has been resolved ‘.( according to Australia post)
RESOLVED??? It is obvious that the item is missing that’s why I put in the inquiry!!!
A good idea would be for Australia post to stop giving $3,000 bonus watches to themselves & employ some trustworthy workers who need a job .
This is unacceptable for a company that was regarded as one of the best & now by what is written online it doesn’t surprise me that so many parcels go missing or are delivered damaged !!!

Worst postage service I have ever used! They were bad before the whole virus and now they are just horrendous. These stupid lazy idiots working there can barely deliver a package within timeframe IF THEY DON’T LOSE IT. They can’t even get a package from within the same state delivered in under 5 DAYS. I beg of you to use DHL or FedEx.

Two weeks ago I ordered and paid for parcels from both Harris Scarf and Myer and I still haven't received my orders.

Both Myer and Harris Scarf and any other company who want timely delivery service needs to find another distributor bc AusPost is not working ATM I extremely not happy.,

Its mark send leave in safe place... whose place is it? We have all front area covered with cctv no one came in that day and time. they have useless courier with no responsible with their job.
Lucky the seller send me a replacement

Another parcel gone AWOL, tracking shows Delivered, it wasnt.
This is the second parcel Lost or Stolen, tracking doesnt guarantee anything.
My neighborhood is safe, i suspect theft from a Aust Post contractor.

I ordered a number of items for birthday presents, all supporting local business and done well in advance to allow for delays. Nothing has arrived in time and Customer Unservices have no idea when, if they will arrive. The tracking systems are useless, the query system is nothing but lip service as nothing happens and like the rest of the Government, blame everything other than poor management, poor systems and poor service they deliver.
And for this management get huge bonuses!!!!! Lucky they not employed by a corporate or self employed

Sent my parcel over an hour and a half out of melbournw after leaving it sitting in warehouse for days. Won’t send email for my post to send inquiry. Disgusting

I sent a package on 1 Oct. Tracking number LCE202593701000650802. It moved from Penrith, NSW to Sydney, NSW on 2 oct and has not moved since. I lodged an enquiry on 9 October and have updated it 3 times. No response of any sort from Aus Post. I am very concerned that a very expensive package has been lost by AusPost and the complete lack of any response is doing little to make me think otherwise. The receiver has confirmed other parcels have made it to them that were sent from NSW on the same day, so I are no longer convinced the delay is due to Covid and believe my parcel is lost. Can someone, for the love of Jesus, please get back to me and chase up where the hell my package is.

Is my package even going to arrive? I ordered on 2nd October, it's still in the 'Melbourne Facility'. It's been 17 days, and it has not left the facility yet :/

Edit:
Reached after 22 days