In the past year, 2 out of 3 parcels sent through Australia Post have not made it to my house. The parcels either go to my neighbours, or wind up in nearby streets. I occasionally have people pull up and hand deliver mail to me that has turned up at their address. Lo and behold, here I am on hold with my credit card company arranging for a replacement credit card to be couriered to my house a few days before Christmas because Australia Post lost the card I was supposed to receive 5 days ago. You are despicable, Australia Post.

Complete and utter disgrace, have never met anyone who's been satisfied with them. Have been holding onto various packages of mine locally and refuse to let me pick them up. I will be collecting a refund soon after my packages finally arrive.

Had a GPS unit posted to me that I was able track in transit. It made it from Newcastle to Brisbane in the first 12 hours from postage but then waited in the local sorting facility for two days before being delivered. When the package was delivered it was empty and appears the parcel was opened. The GPS unit is still reflecting as being at the aus post depot. I'd rather have a UPS guy throw a parcel out his window than have this experience.

My last parcel took exactly 186 hours (just over a week) to travel 36km within metro Sydney.
Thats an average parcel speed of 0.2kph.... Walking speed is 4.0kph
The tracking system is useless. it gives no estimated delivery date worse it now gives no idea what city or even what state the parcel is located during the delivery cycle.
Overall terrible service, no wonder so many businesses use courier services these days.

Awesome service. She saved me a lot of time and worry. I don’t think I’m special. I’ll be willing to bet she’s this efficient and curious to all her customers everyday... and further I think she’s part of a great team. These delivery folks have to negotiate my crazy driveway. Thanks, great work and stay safe!

Australia post said my package was rejected from the delivery point and returned to sender when in fact they never even went to the delivery point and never call my number on the package to ask where the delivery point is if they couldn’t find it. It’s been 5 days and still no phone call, my kids will be going with out there Xmas present this year because of Australia posts extremely poor customer service and communication. Thanks a lot
NOT

0/5 rating - Ordered item (Sydney to Adelaide) and was provided with a tracking number by Australia Post. Tracking stated that 'It's on its way' and showed a couple of location updates. I didn't receive the item after 4 weeks waiting. I contacted Australia Post via email and by phone. Nobody could provide any information about the parcel, except that it might be lost? I was then told to contact the seller and ask them to contact Australia Post about the item (WT....) It's hard to believe that an organization could be so incompetent in its core business. Maybe they're being set up to be privatized, people won't oppose it if they're this useless.

Parcel posted from Canberra two weeks to Launceston. Guess what hasn't shown up yet? Back to the same old rubbish service. The previous parcel from the same place showed up in four days (which was astounding) and I thought that maybe AP had started to get it's act together at last, however...

It has been 9 business days and my package from Sydney to Adelaide still hasn't arrived. All this talk about hiring extra 5000 people, 3000 extra vans on the road and extra sorting centres and still can't meet the extended 4 business day deadlines. Seriously unprofessional.

A business which profited more from COVID19 than any other yet completely failed to increase service to meet demand. NBN, Aust Post, public healthcare, and Telstra, 3 essential services completely destroyed by the LNP

Parcels labeled with fragile are thrown (happened more than once)
Parcels with ∆∆ this way up are upside down. Parcels have come with items inside smashed. Some lost in transit.
And my package has been delivered to the wrong house. I have no way of finding out the address it was left at.
My tracking number was accurate: my address was correct. But still delivery was made to the wrong address.

I am the receiver.

Redacted** my item was delivered today. Thankyou

This is garbage aus post
Ive been home all day
The door is open
Noone from auspost has arrived, knocked or left a “sorry we missed you card”
Where is my parcel please

Ordered a package during November which was shipped from the sender on the 25th. It's been at the sorting centre since then, waiting to be shipped from Melbourne. I've already submitted an online enquiry which stated that there is a delay due to an increased volume of parcels. However, I don't understand why it isn't in Perth yet when I have already received other packages that were ordered both before and after this package? Was hoping to receive this package before this weekend, but that doesn't seem like it'll happen! I recommend using a different postage service like DHL honestly - very disappointed.

Australia Post really needs to lift there game. Parcel delivery times are almost double what there were 12 months ago, and yes I understand COVID-19 has been an issue for them, but it shouldn’t prevent them tracking parcels in real time.
The tracking app is absolutely useless. Data is not recorded or updated at certain transit points, and I’ve even had delivery notifications days after the parcel was delivered.
It just a joke.

I would like to commend Australia post on my "recent " delivery..
Well documented and quite timely delivery keep up the good work ..
Australia needs a good postal system ..

The infrastructure is in place .. please keep improving and keep Australia Post going ..

Keep up the improved good work..

Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.

parcel sent from Sydney to Gladstone. Made it to Redbank on Saturday morning. Now there are no more updates and it's Friday. It should have been here days ago. Another example of AP treating regional customers with disdain. You are the most unprofessional irresponsible joke of an organisation. Enough of the pathetic excuses. Do your job that people pay you to do!
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