I have been ordering items from overseas and tracking them for years now, around 10 packages a month on average. It used to take a week or two for a parcel to arrive in Australia from overseas and from there around a week to be delivered to my door. Now because of COVID it takes a parcel around two to three weeks to arrive in Australia and from there four to six weeks to arrive at my door. So while in the rest of the world postal times have gone up around 50% Australia posts delivery times have gone up a staggering 400-600%. The heads of Australia post need to be held accountable for this.

After having problems with the delivery of 2 parcels, I was contacted by the "complaints" department and after supplying them with the details I had my parcels within a couple of days. Thanks for the prompt follow up.

During this Covid Crisis especially in Melbourne.... I have a large parcel/box delivered in 4days from Vic to Sunshine Coast Qld. No complaints here...Very Happy indeed and service was professional

Aus Post have really upped their game. Their service is absolutely fantastic. I have had a total of 15 items delivered within the last 2 months and I have been well informed with each and every delivery. Despite the lockdown here in Melbourne, they still manage to deliver on time! Love the service!

They go above and beyond to support our My Post Business Account. Highly recommend.

We have been using their service for a few months now. They are consistent, professional and go above and beyond.

All my mail is delivered in good condition. My sent parcels have all arrived on time and in good condition. I have no complaints. I have been using Australia Post for 60 plus years.

Normally don't have a lot of time for Australia Post, however when they get something right they should be acknowledged, in my case during the Corona virus they have performed well above my expectations. Parcels have arrived in good condition and on time or before time except for one parcel that came from an offshore island. So congratulations for stepping up to the plate!!

I posted a package to my son in the Northern Territory from NSW and was thrilled when he received it so quickly. I thought it must have been a one off occasion but the next package I sent was just as prompt, Thank you Australia Post.

i would like to say i am very happy with our Australia Post Postie, he delivers packages to the door if they don't fit in the post box..always making sure to leave them in a safe place if no one is home. Thank you.

a parcel with tracking number from melbourne coming to laverton in victoria only 30 minutes away ends up in perth circulating around australia before it comes back in melbourne and call it human error it took 14 days to get to me.

Australia post in Wangara are awesome, always good service , very locally personable .

The staff are always friendly and helpful , great location and excellent parking.

Love my local Aust post office !!!

Lately I have been sending packages around Australia and the post office has been amazing in assisting me with this task. Easy process and great personal service Everytime. No better way to send parcels.

Perth to Perth seven days. Why did it sit at airport for a week. Will be sooo sad if they are allowed to drop daily delivery Down to every two days like they plan. I wonder how long they can blame Corona ( suspect maybe they drinking it )

The staff at our local Australia Post outlets go above and beyond to make you feel happy. It's great value for money knowing that you're postage will get to where it needs to go.

Convenient parcel satchels, but would love to see even smaller sizes available for tiny items. Parcels are usually delivered pretty quickly, small items posted in the postbox seem to take longer. Friendly postman and couriers always leave parcels in a safe place. Always reliable service.

This has happened for the third time now. When I have had a parcel to be delivered, I have the text message which says - 1."someone's home" 2. "leave it in a safe place", 3. "Pick up from post office". I have selected 3 on all of those deliveries as I work and live in a high crime area - BUT each time I come home and they were on my verandah. Why send a text if it's ignored ?? Seriously. It's a joke

Our postie has to be commended on her customer service. We live on a hill with the mailbox at the bottom. Our post always goes the extra mile to bring the mail to the house which we are most appreciated for. I still think she only comes up to say hello to our dog, but that's the great human side of Australia Post.

Extremely satisfied! Fast delivery. The ladies who worked went above and beyond yo help me. They also gave me assistance to parcel my stuff since it was my first time sending a parcel. Great