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I have been ordering items from overseas and tracking them for years now, around 10 packages a month on average. It used to take a week or two for a parcel to arrive in Australia from overseas and from there around a week to be delivered to my door. Now because of COVID it takes a parcel around two to three weeks to arrive in Australia and from there four to six weeks to arrive at my door. So while in the rest of the world postal times have gone up around 50% Australia posts delivery times have gone up a staggering 400-600%. The heads of Australia post need to be held accountable for this.
Follow up team great
After having problems with the delivery of 2 parcels, I was contacted by the "complaints" department and after supplying them with the details I had my parcels within a couple of days. Thanks for the prompt follow up.
What on earth is going on?!
Been checking my app for my delivery 10 times a day, up until 1pm today it showed it's in Welshpool WA.
All of a sudden at 2:30pm I get an email saying it's coming today!?
Check the app again, and it shows it was updated at 7am this morning...nope I checked a hundred times today from 6am onwards.
Been home all day, and it still says onboard for delivery...ok cool.
Go outside to find I've been carded. But the tracking hasn't even shown attempted delivery.
Good work Australia Post
During this Covid Crisis especially in Melbourne.... I have a large parcel/box delivered in 4days from Vic to Sunshine Coast Qld. No complaints here...Very Happy indeed and service was professional
Great, punctual and efficient service!
Aus Post have really upped their game. Their service is absolutely fantastic. I have had a total of 15 items delivered within the last 2 months and I have been well informed with each and every delivery. Despite the lockdown here in Melbourne, they still manage to deliver on time! Love the service!
5 Stars - to the Burleigh Team Raj and Vic
They go above and beyond to support our My Post Business Account. Highly recommend.
We have been using their service for a few months now. They are consistent, professional and go above and beyond.
Can't live without it.
All my mail is delivered in good condition. My sent parcels have all arrived on time and in good condition. I have no complaints. I have been using Australia Post for 60 plus years.
Normally don't have a lot of time for Australia Post, however when they get something right they should be acknowledged, in my case during the Corona virus they have performed well above my expectations. Parcels have arrived in good condition and on time or before time except for one parcel that came from an offshore island. So congratulations for stepping up to the plate!!
NSW to NT in no time at all
I posted a package to my son in the Northern Territory from NSW and was thrilled when he received it so quickly. I thought it must have been a one off occasion but the next package I sent was just as prompt, Thank you Australia Post.
i would like to say i am very happy with our Australia Post Postie, he delivers packages to the door if they don't fit in the post box..always making sure to leave them in a safe place if no one is home. Thank you.
Package Dropped on Ground over Fence, Insecure and Exposed to the Weather.
Package was left on the grass, just over the fence, visible to all pedestrians and cars passing a busy road. Exposed to the weather. I was home at the time. Had I not been home, the package would have very likely been stolen. Australia Post should be held accountable for substandard delivery practices.
Occupant was home and walked out as soon as they heard the delivery van horn. Package had been dropped over the fence. Pedestrian gate to the side of the main gate was unlocked.
Driver said they were not allowed to enter the property if the gate ...
a parcel with tracking number from melbourne coming to laverton in victoria only 30 minutes away ends up in perth circulating around australia before it comes back in melbourne and call it human error it took 14 days to get to me.
Australia post in Wangara are awesome, always good service , very locally personable .
The staff are always friendly and helpful , great location and excellent parking.
Love my local Aust post office !!!
Lately I have been sending packages around Australia and the post office has been amazing in assisting me with this task. Easy process and great personal service Everytime. No better way to send parcels.
- Domestic Parcel Post (Standard)
- Verified customer
Picture is worth thousand words! !
Perth to Perth seven days. Why did it sit at airport for a week. Will be sooo sad if they are allowed to drop daily delivery Down to every two days like they plan. I wonder how long they can blame Corona ( suspect maybe they drinking it )
Such helpful staff
The staff at our local Australia Post outlets go above and beyond to make you feel happy. It's great value for money knowing that you're postage will get to where it needs to go.
Convenient, friendly service, reliable
Convenient parcel satchels, but would love to see even smaller sizes available for tiny items. Parcels are usually delivered pretty quickly, small items posted in the postbox seem to take longer. Friendly postman and couriers always leave parcels in a safe place. Always reliable service.
There isn't any point in replying to the delivery text
This has happened for the third time now. When I have had a parcel to be delivered, I have the text message which says - 1."someone's home" 2. "leave it in a safe place", 3. "Pick up from post office". I have selected 3 on all of those deliveries as I work and live in a high crime area - BUT each time I come home and they were on my verandah. Why send a text if it's ignored ?? Seriously. It's a joke
Our Postie is the best
Our postie has to be commended on her customer service. We live on a hill with the mailbox at the bottom. Our post always goes the extra mile to bring the mail to the house which we are most appreciated for. I still think she only comes up to say hello to our dog, but that's the great human side of Australia Post.
Extremely satisfied! Fast delivery. The ladies who worked went above and beyond yo help me. They also gave me assistance to parcel my stuff since it was my first time sending a parcel. Great
Questions & Answers
My parcel is saying it was Incorrectly sorted and forwarded to correct location I have not had this happen before, could I have some clarrification on this and perhaps any infomation on the location of the package so far.
I am the reciever.
Thanks in advance!
Priscila L.Australia Post
Yes we accidentally missorted this one but picked up on the error and is now on its way to Tasmania now so you may not see another scan until it's in Tassie. This should be delivered by the 3rd at the latest but could arrive much sooner than this.
Hi my registered mail has been marked delayed for few days.Can you please check when I can expect it as an important document in there.its coming from Perth to Qld
Im the receiver
Priscila L.Australia Post
This item was estimated to arrive today as it can take up to 8 business days from Perth to Queensland however we should allow a few extra days as delays can happen. We advise customers to allow an extra three days for delays so it should hopefully be delivered to you by the 27th. I know it's concerning not seeing any new scans but it's normal not to see any whilst your item moves interstate and the next scan you should see is once it's sorted in Queensland then another scan at your local delivery centre.
All parcels were delayed . All waiting to be processed for delivery. Mostly have been delayed over 1 month already. Pls let me know when they can be deliveried. Thank you.
Priscila L.Australia Post
All these parcels should have arrived by now and haven't. I can see cases have been logged for all these parcels, some cases were waiting for replies for and some are still in progress. Can you please tell me if you are the sender or receiver of these parcels?
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