Reviewer Photos & Videos
Very good service esp now
I want to say ive had my parcles delivered much earlier than before co vid and thats standard parcle delivery, I also want to give a huge shout out to all the posties out there thank u u r doing a great job .
Terrible and careless
Just received a tennis racquet yesterday. Thank goodness my wife was there when the delivery guy arrived. He was just about to throw the tennis racquet into the house like a newspaper when she explained we have a gate!!! He wasn't in uniform so suspect he was some form of contractor. Incompetent and rude. Shame on Aust post. We deserve better.
Can not believe companies still use them
As a business, we never use Australia Post. Far too many reasons, but many past issues with deliveries. However some of our suppliers still use them and our deliveries continue to NOT be delivered. We work from a home office. 'We missed you' cards keep being put in letter box forcing us to waste time going to post office to pick up parcels. Latest was a very small parcel that would fit in the letterbox, in addition to this I was home all day. When picking up the parcel, post office worker even commented saying how she wondered why they didn't j...ust leave it in the letterbox, it was so small. My only assumption is the post worker can't find it in their van so just drops the card and dumps it back to the depot. Multiple talks with Aus Post about the issue with no resolution. I've taken photos with explanations, debunking their false reasons behind the none deliveries. Every time, they just say they will talk to the depot. Last weeks complaint didn't even go through the system and was lost. They can't even get complaints right.
I have always appreciated Australia Post because they are usually on time and postman are friendly.
However, this time I read my tracked item and it stated 'delivered today' but I did not receive the parcel at all today. I checked the photo of the parcel being delivered in front of a house. However, it is not my house at all. I have submitted an enquiry about it and I hope it gets solved.
Has anyone had this experience? Or has their missing parcel been eventually returned to them?
UPDATE: I received my parcel today. I think the postie or someone returned it to the right address. I am happy to report that Australia Post tried their best to retrace the parcel.
You guys do a good job
Always on time or quicker than expected through the Cambridge TAS facility, the local postie is always friendly as well.
Even during the pandemic, standard post has taken 3-7 days (even had something delivered on a Sunday which i didn't realise was a thing) and express was less than 24 hours in multiple cases.
I also recently called you for for a query re: international order and you helped very quickly.
I appreciate your hard work.
I can’t believe how awesome Australia Post have been during lockdown
Being stuck working from home and reliant on internet shopping, I can’t believe how awesome Australia Post have been throughout the pandemic! The delays have not been as bad as expected and multiple deliveries have been spot on. Also, the drivers have been super friendly and courteous. When we needed them to step up, they did! Thank you
Thumbs up for the postys there great polite helpful pity there management didnt stop mucking them around good on the on rd postys keep up the good work...stop changing our postys management get a grip
The staff are always very friendly and efficient when I arrive to collect my parcels. Great experience and staff display great customer service to clients whenever I visit the post office.
Delivery drivers are not wearing their masks correctly
On three separate occasions, delivery drivers have not been wearing their masks correctly.
1) Nose uncovered
2) Nose and mouth uncovered
3) Nose uncovered
This is just not good enough. This has been reported but I doubt anything has been done.
ordered a Halloween costume during the last week of September. Arrived 4 days AFTER Halloween. It took you just over a month to deliver an item from one side of Australia to the other.
What has happened at Auspost
Ordered equipment online from Victoria. Was picked up on 15/10/2020 from supplier and only reached me ( in Brisbane) on 28/10/2020. Response to enquiry was simply - we are very busy. Other deliveries I have had recently were quick. It seems the ball has been dropped. For this delivery I would have liked to score ZERO.
My first major foray into online shopping, due to lockdown. After ordering from many different suppliers and locations, my postie delivered everything with great care ( and astonishment as I never received much mail before ). Yes, things took longer than expected, SOMETIMES, but overall I am very satisfied with the personal but professional service from my mailman and my local post office. They too, should be acknowledged for their exemplary efforts during these anxious times.
Doing the best they can in Covid-19 times
Ive had a number of parcels sent to me and with their tracking ability, I know how far they are away. That keeps my anxiety at bay, knwung they are held up in processing or even with the postal delivery person. It's a challenging time with Covid-19 and Australia Post are doing their best to get the job done without comprising the health of their staff.
Accurate time and tracking most of the time, in COVID they are busy as everyone know about that but they still trying to deliver on time moreover they mention already it could take few days extra.
Perfectly on Time
I always receive my packages within given time frame.. I only once had my package delayed and the customer service team helped me promptly to find it out.. Thanks Australia Post
fast, very reliable!
Everytime I have had a delivery from Australia post it has been on time! Great service! I highly recommend anyone using Australia post, delivery drivers are very respectful and friendly. Never had a problem.
Left the parcel On the step
Little Parcelbox delivery.
The postie/delivery person couldn't be bothered to walk up stairs to the leave it by the front door instead left it on the 2nd step IN PLAIN SITE!!!!
Even during covid lockdown I've had great Australia Post service both sending and receiving parcels Australia wide. They're great people at the Post office and our postie is alqays friendly.
I am very happy with the great customer service and delivery
Package arrived at expectation and good condition. The tracking was very helpful. I can fully recommend Australia Post as reliable and helpful as sometimes the post maybe held up. Thanks
Yet another poor effort by AusPost
Another attempted delivery with no card left. Tracking status was wrong, showing ‘in transit’ for another week while the package just sat at a post office. Customer service was no help when trying to determine the status or later when leaving feedback directly.
Terrible (Like Keepings off)
I would like to think everyone is doing their best during these times. But cutting deliveries seems to have just made things worse. I watched tracking in a parcel coming less than 25 km. It went to "We've got it" for 2 weeks. Then to "It's in it's way" for another 2 weeks. Then to "it's coming today" for 3 days. It is not a people problem. It is a management problem at Aust Post. Really poor effort.
- Domestic Parcel Post (Standard)
Ridiculous even during covid
Every other courier company is still managing to get still dropped to my place in 1-2 days , but Australia post haven’t moved or touched any of my 4 packages in the last 8 days.
The last item I received took approximately two weeks to arrive despite being posted from 30ks away.
Pathetic woeful slower than a wet week
Once upon a time Australia post were reliable.
Australia post would not trust them to deliver ANYTHING 3 weeks late wow for a local delivery 2 suburbs away maybe hire people that can manage freight properly and have it sorted and delivered ontime not a month later.
Terrible in every aspect
Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!
Sick of the RIP OFF Prices
Delivery times are ridiculous how can Couriers Please still deliver with 3 days and it takes Australia Post 3 weeks Melb to Melb . We also need competition against Australia Post other postal offices this is getting out of control the prices are so high to post anything that its putting smaller sellers out of business. $8.95 for a tiny item to go in a satchel bag because it doesn't just fit in the envelope slot. $1.10 for one stamp my gward prices going up and up and up when will it end?
Questions & Answers
Is there any chance my parcel will be delivered today?
I'd be happy to check it out for you.
What postcode is 0307061347495006000991 heading to?
Thank you! 5606
Thanks for that, Henry.
Based on your location, we're expecting 0307061347495006000991 to be delivered on or before this coming Wednesday. If it's not, please reach out to us on Facebook or Twitter with your tracking number or give us a call on 13 13 18 so we can look into it further.
Hi my parcel (tracking number #99704713156901000830904) was estimated to be here on Monday 20th- Tuesday 21st, coming from within the same state. It now says delayed- waiting to be processed for delivery. Does that mean it’s still at its senders location? How long roughly would it take to be here?
That delayed status just comes up automatically when a parcel hasn't arrived within the time frame initially estimated.
Looking at the tracking, this was only posted on Monday the 19th so the delivery estimate calculated by the online tracking seems a bit off. Our website does advise allowing 2-4 business days for same state deliveries within NSW at the moment so it is actually expected to reach you by today.
It hasn't been scanned out for delivery yet though so does appear to have been held up. This is likely due to the ongoing COVID situation in NSW which is having a pretty heavy impact on our network.
I really apologise for the delay, we'll be working to get this to you as soon as possible. In the meantime, it's worth letting your sender know you are still waiting and feel free to contact us on 13 13 18, via social media or by lodging and enquiry on our website if you'd like us to set up a case to keep an eye on this delivery for you.
Hi, I posted a small parcel on Monday 19th and the status today, Thursday 22nd is 'we've got it'. Expected delivery was yesterday or today? How can I get an update on this? Tracking #R358360014310713
Thank you, Jo
Sorry to hear it's taking longer than expected. The best way to get updates is to keep an eye on the tracking as you'll see an update there as soon as your parcel does receive a scan. Looks like it did receive an update early this morning. Depending on where it's heading to, I'd expect delivery very soon but please reach out to our help and support team on 13 13 18 or via social media with the address details if needing an updated delivery estimate.
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