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Too slow delivery service
Australia posts delivery services are way too slow, if you were to send a letter to your next door neighbour - it would likely take six or seven business days. My advice is that don't expect a fast delivery service if you choose Australia Post.
The service is running out of control
I had 2 packages past their delivery date by 3 days . Contacted aust post was given a reference number. A aust post consultant rang me from sydney . Told me both items would be arriving tomorrow . 1 item arrived at 11.00 am i asked where the second item was ? . Was told by older male dont know ring up the 1300 number he was told i would be he mouthed off saying that is your right . Arougant rude employee . I rang the 1300 number was told it would be arriving in 6 days time . This 1300 number with aust post is where you put in the tracking numb...er .the item arrived the next day . Aust post sent me out a survey to compleate i asked them to ring me . I am still waiting for the ph call . All of aust post customer service is non existent they have got none .
Australia Post delivery times getting worse
Please don't ask me to track your parcel. Please use the Australia Post app or website.
I have posted several parcels in the last few weeks. Even taking weekends and public holidays into account, only one parcel out of five was delivered within the time window given. One of the parcels sat at a sorting centre without moving for 3 days before a weekend. This meant 5 days in one place before delivery on Monday. I am waiting on a parcel at the moment that is now 3 days past the the maximum delivery time and it has not reached my sorting centre y...et. Why is it taking so long? Didn't all post charges just go up on parcels? No point ringing Australia Post all they say is they will open a case which takes a week. They really should have a money back guarantee, then perhaps we would get the promised service.
Its 2019 and AusPost are still using carrier pigeons!
Have you ever ordered something online on a Monday with the assumption that AusPost might be able to use that full working week to deliver it to you before the weekend? I have many times, only to be out of luck. Of course the reason for this snail pace mail service is no doubt to force you into paying extra for express (that has to be the most obvious customer trap on earth).
I'll give AusPost some credit, they have improved on their abysmal service of about 10 years ago where they used to leave the pick up slip for my items in my mail box wi...thout even bothering to, you know, do their "jobs" and make the short walk to my door to see if anyone was home to receive the package. Now they walk to your door and yell out "post!" if they have an item that needs signing, thats the only improvement they've made though in the last 10 years. How about "parcel tracking", for me its been completely hopeless and the "tracking" part of it is completely absent. It doesn't track your parcels location so much as just telling you "Your parcel is coming" by midweek and then giving no updates again until the day its being delivered. Why not get modern and start a GPS service for parcels, like Uber does, where you can track exactly where it is and figure out if its going to make it to you at a time you'll be home? Surely the chimpanzees in the AusPost HQ could manage that. What makes this failing worse is that a recent experience with AusPost saw my package being delivered to Cairns instead of Brisbane, I only knew this because I saw it on the tracking website (who knows where it would have ended up if I didn't) which wasn't even updated in time for me to call them before the weekend. I paid 10-15 dollars for this "service" and despite their epic screw up I wasn't offered that money back, a gift voucher or any other form of compensation, more props to AusPost!! So the moral of my review is that I now know that if I use AusPost standard delivery instead of express then I better go into cryosleep while I wait for it to get to my door, that is to say, if it even is coming to my door and not going on a grand tour of northern Australia first. Definitely going to consider other couriers more often now when the opportunity arises, I mean some even deliver on weekends, would you believe that?
Various mail types being missed/delivered late
I had ordered a number of items from reputable online retailers; boohoo, ebay, petstock and vetshed over a 3 week period. All entites are located nationally, two of the purchases from my home state of Victoria.
All deliveries were missed in the advised time frame. One parcel was sent from Melbourne to South Australia and then pack again to arrive at my door 3 weeks late.
Aust posts tracking system online is faulty as well. Upon tracking the progress versus actually contacting the call center the progress indicated online was false. After bei...ng told by the phone operator at Aus Post my parcel was sent to another state due to an error and nothing could be done as it would slow down the return process. I reviewed the online tracking which reflected the new progress of the item being on its way back to me. Now based on the above scenarios is it possible to sign a petition for Aus post to be taken over by a competant transport/logistics firm?
Had a parcel shipped from Vic to Sydney. Somehow the parcel ended up in Darwin for some unknown reason. Parcel eventually arrived but it took 3 weeks to get here.
I can't believe how aust post was a highly trusted company that delivered in a timely manner and now it has gone backwards.
They are charging more, but I think that covers storage of your items before they deliver them.
Questions & Answers
I live in Karratha Western Australia, my parcel was picked up from sender in Sydney on10/2, Most recent update, on my parcel tracking ''Delayed – waiting to be processed for delivery'', what does that mean? This is the first time I have seen that message, on my post tracking. Karratha residents have been complaining for the past 12 months, about how long it takes to receive parcels, with Aus post, it has gone from 1 to 2 weeks at the most, to approx. 4 to 5 weeks, if you are lucky. And the my post tracking appears to be useless now, used to be able to track a parcel quite well, now it basically just shows picked up from courier, in transit, and when it is ready at post office to collect, or has gone out for delivery to residence, besides the messages that constantly appear to say delivery delays. There appears to be plenty of excuses from Aus post, but no resolution?
Priscila L.Australia Post
I'm sorry to hear that parcels to you have been taking so long. The most recent update you see on your parcel means your parcel is delayed in our network, so sorry that it means the parcel is not needed anymore and I do hope it arrives soon! Can you please share the tracking numbers with me? Our timeframes are an estimation only and we do try our best to meet it but events can occur beyond our control that can cause delays.
My parcel has been ‘received and ready for processing’ since Monday 5pm. It’s going from Melbourne to Brisbane. Is this a usual time for processing in Melbourne?
Casey K.Australia Post
The first time it passes through a processing facility might not be until it's reached Brisbane so I'd expect it's currently in transit up to you and shouldn't be too far off.
Hopefully it'll even be out for delivery to you tomorrow but it may be early next week. If there aren't any further tracking updates still by Monday or Tuesday, I'd recommend letting your sender know you are still waiting so that they can follow up with us for you.
Hiya, I made an eBay purchase on the 10th, posted on the 11th. The I nformation I was given links to your page and still says it’s being prepared. 99703868955701008320909
Could I get an update please? Thanks
Priscila L.Australia Post
There are no physical scans on the parcel yet, did the sender let you know how they sent it? Was it in a street posting box? From QLD to WA were estimating up to 11 business days for delivery.
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