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Australia Post Domestic Parcel Post (Standard)

Australia Post Domestic Parcel Post (Standard) (page 3 of 8)

1.6 from 1,077 reviews · View Statistics
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smj
smjParramatta
  • 5 reviews
  • 6 likes

Yet another poor effort by AusPost

published

Another attempted delivery with no card left. Tracking status was wrong, showing ‘in transit’ for another week while the package just sat at a post office. Customer service was no help when trying to determine the status or later when leaving feedback directly.

Australia Post
Ibne F.Australia Post
Scott M
Scott MMelbourne
  • 8 reviews
  • 5 likes

Terrible (Like Keepings off)

published

I would like to think everyone is doing their best during these times. But cutting deliveries seems to have just made things worse. I watched tracking in a parcel coming less than 25 km. It went to "We've got it" for 2 weeks. Then to "It's in it's way" for another 2 weeks. Then to "it's coming today" for 3 days. It is not a people problem. It is a management problem at Aust Post. Really poor effort.

Australia Post
Ibne F.Australia Post

Other Couriers

 
 

0.0
(1,234)

Ridiculous even during covid

published

Every other courier company is still managing to get still dropped to my place in 1-2 days , but Australia post haven’t moved or touched any of my 4 packages in the last 8 days.
The last item I received took approximately two weeks to arrive despite being posted from 30ks away.

Australia Post
Ibne F.Australia Post
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Dunk
DunkBeerwah
  • 2 reviews
  • 9 likes

Pathetic woeful slower than a wet week

published

Once upon a time Australia post were reliable.
Australia post would not trust them to deliver ANYTHING 3 weeks late wow for a local delivery 2 suburbs away maybe hire people that can manage freight properly and have it sorted and delivered ontime not a month later.

Australia Post
Ibne F.Australia Post
Dunk
Dunk

So how do you explain local parcel post 2 suburbs away over 2 weeks and still waiting how many sorting staff did you sack/lay off in Victoria unreliable not good enough stop using covid as an excuse for cutting costs

nifco44
nifco44Sydney, NSW
  • 5 reviews
  • 3 likes

Terrible in every aspect

published

Reduced deliveries from daily to 3 times per week. When I was young it was 11 times per week, what we have now is a third world system but the upper managment is getting massive bonuses, what a joke!

Connie
ConnieGreater Melbourne (Outer), VIC
  • 6 reviews
  • 6 likes

Sick of the RIP OFF Prices

published

Delivery times are ridiculous how can Couriers Please still deliver with 3 days and it takes Australia Post 3 weeks Melb to Melb . We also need competition against Australia Post other postal offices this is getting out of control the prices are so high to post anything that its putting smaller sellers out of business. $8.95 for a tiny item to go in a satchel bag because it doesn't just fit in the envelope slot. $1.10 for one stamp my gward prices going up and up and up when will it end?

Australia Post
Ibne F.Australia Post
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 224 reviews
  • 66 likes

Late deliveries

published

I ordered a couple of Maxwell & Williams White Basic Soho Rim Dinner Sets, Stanley Rogers Acacia Black Knife Block 6 Piece Set Stainless Steel, Stanley Rogers Cambridge 30pc Cutlery Set and Stanley Rogers Albany 8pc Steak Knife Set Stainless Steel but it was delayed and they all came late so I wasn't happy.

Australia Post
Ibne F.Australia Post
Jo Z.
Jo Z.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 4 likes

My parcel went around Australia before arriving to me

published

My parcel departed from the sender in Melbourne, went to Sydney, Adelaide before finally arrived to me as the receiver in Melbourne, only four suburbs away from the sender. It took even longer than the other parcel of mine (not via aust post) sent from overseas.

Australia Post
Ibne F.Australia Post

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Sam
SamGreater Melbourne (Metropolitan), VIC

Never deliver to the door

published

On numerous occasions, the status have shown "Attempted delivery but not one in attendance" when that is completely untrue!!!! Everytime, I have to go and collect it from the post office.

Australia Post
Ibne F.Australia Post
Sam
Sam

Sorry Ibne. It was my fault. I found out that our bell to the Unit is not ringing properly.

Australia Post
Ibne F.Australia Post
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Aaron M.
Aaron M.New South Wales

Unacceptably slow....

published

I have been ordering items from overseas and tracking them for years now, around 10 packages a month on average. It used to take a week or two for a parcel to arrive in Australia from overseas and from there around a week to be delivered to my door. Now because of COVID it takes a parcel around two to three weeks to arrive in Australia and from there four to six weeks to arrive at my door. So while in the rest of the world postal times have gone up around 50% Australia posts delivery times have gone up a staggering 400-600%. The heads of Australia post need to be held accountable for this.

Australia Post
Ibne F.Australia Post
AlanB
AlanBCentral Highlands and Goldfields, VIC
  • 6 reviews
  • 3 likes

Follow up team great

published

After having problems with the delivery of 2 parcels, I was contacted by the "complaints" department and after supplying them with the details I had my parcels within a couple of days. Thanks for the prompt follow up.

Australia Post
Michael M.Australia Post

Thanks AlanB :)

Nathan S.
Nathan S.
  • 4 reviews
  • 3 likes

What on earth is going on?!

published
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Warren
WarrenSouth East Queensland, QLD

Good work Australia Post

published

During this Covid Crisis especially in Melbourne.... I have a large parcel/box delivered in 4days from Vic to Sunshine Coast Qld. No complaints here...Very Happy indeed and service was professional

Australia Post
Ibne F.Australia Post

Thanks Warren :)

Krystal J S.
Krystal J S.
  • 3 reviews
  • 1 like

Great, punctual and efficient service!

published

Aus Post have really upped their game. Their service is absolutely fantastic. I have had a total of 15 items delivered within the last 2 months and I have been well informed with each and every delivery. Despite the lockdown here in Melbourne, they still manage to deliver on time! Love the service!

Australia Post
Ibne F.Australia Post

Thanks Krystal :)

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manisle
manisleFar North Queensland, QLD
  • 7 reviews
  • 2 likes

surprise performance

published

Normally don't have a lot of time for Australia Post, however when they get something right they should be acknowledged, in my case during the Corona virus they have performed well above my expectations. Parcels have arrived in good condition and on time or before time except for one parcel that came from an offshore island. So congratulations for stepping up to the plate!!

Australia Post
Ibne F.Australia Post

Thanks :)

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emilia
emiliaMetropolitan Adelaide, SA
  • 3 reviews

excellent postie

published

i would like to say i am very happy with our Australia Post Postie, he delivers packages to the door if they don't fit in the post box..always making sure to leave them in a safe place if no one is home. Thank you.

Australia Post
Ibne F.Australia Post
JSN
JSN
  • 2 reviews
  • 2 likes

Package Dropped on Ground over Fence, Insecure and Exposed to the Weather.

published
JSN
JSN

Note. This was not the first time. On a previous occasion a smaller package was left on top of my letterbox. Visible to all pedestrians and cars. The above delivery has been recorded on CCTV.

Australia Post
Ibne F.Australia Post
JSN
JSN

Already been looked in to I believe.

2W3203842801000931502

Rajif
RajifWestern District, VIC
  • 2 reviews
  • 5 likes

unreliable. incompetent.

published

a parcel with tracking number from melbourne coming to laverton in victoria only 30 minutes away ends up in perth circulating around australia before it comes back in melbourne and call it human error it took 14 days to get to me.

Australia Post
Ibne F.Australia Post
Caroline S.
Caroline S.Perth, WA
  • 4 reviews
  • 1 like

Australia post

published

Australia post in Wangara are awesome, always good service , very locally personable .

The staff are always friendly and helpful , great location and excellent parking.

Love my local Aust post office !!!

Australia Post
Ibne F.Australia Post

Thanks for the feedback :)

Dave
DavePerth, WA
  • 10 reviews
  • 10 likes

Picture is worth thousand words! !

published

Perth to Perth seven days. Why did it sit at airport for a week. Will be sooo sad if they are allowed to drop daily delivery Down to every two days like they plan. I wonder how long they can blame Corona ( suspect maybe they drinking it )

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Australia Post
Ibne F.Australia Post
Sammy
SammySouth East Queensland, QLD
  • 5 reviews
  • 1 like

Convenient, friendly service, reliable

published

Convenient parcel satchels, but would love to see even smaller sizes available for tiny items. Parcels are usually delivered pretty quickly, small items posted in the postbox seem to take longer. Friendly postman and couriers always leave parcels in a safe place. Always reliable service.

Australia Post
Ibne F.Australia Post
Georgia
GeorgiaQueensland

There isn't any point in replying to the delivery text

published

This has happened for the third time now. When I have had a parcel to be delivered, I have the text message which says - 1."someone's home" 2. "leave it in a safe place", 3. "Pick up from post office". I have selected 3 on all of those deliveries as I work and live in a high crime area - BUT each time I come home and they were on my verandah. Why send a text if it's ignored ?? Seriously. It's a joke

Australia Post
Ibne F.Australia Post
Georgia
Georgia

I can assure you it HAS happened - three times. I have a package being delivered on Tuesday- let's see if it happens again

Lee
LeeSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Our Postie is the best

published

Our postie has to be commended on her customer service. We live on a hill with the mailbox at the bottom. Our post always goes the extra mile to bring the mail to the house which we are most appreciated for. I still think she only comes up to say hello to our dog, but that's the great human side of Australia Post.

Australia Post
Ibne F.Australia Post
Aman Saxena
Aman SaxenaSydney, NSW
  • 2 reviews
  • 1 like

On Time delivery & effective tracking system

published

In this unprecedent situation of COVID-19, I have received all my 4 Online shopping delivery from various portal thru Australia Post always on time, contactless with effective tracking mechanism in placed. Even received status of my delivery thru sms or email time to time. Really appreciated the effort and delivery mechanism established in AusPost. Thank you for your remarkable job.

Australia Post
Ibne F.Australia Post

Thanks Aman :)

Marilyn M.
Marilyn M.South East Queensland, QLD
  • 6 reviews
  • 2 likes

Excellent delivery service

published

Prompt notification. Quick delivery of large and small parcels. Reasonable prices. Parcels always arrive in good order. A tracking number is supplied for easy tracking of a parcel. Courteous staff to assist at counter.

Australia Post
Ibne F.Australia Post

Thanks Marilyn :)

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Questions & Answers

Henry Price
Henry Priceasked
Domestic Parcel Post (Standard)

Is there any chance my parcel will be delivered today?
0307061347495006000991

No answers
Victoria
Victoriaasked
Domestic Parcel Post (Standard)

Hi my parcel (tracking number #99704713156901000830904) was estimated to be here on Monday 20th- Tuesday 21st, coming from within the same state. It now says delayed- waiting to be processed for delivery. Does that mean it’s still at its senders location? How long roughly would it take to be here?

1 answer
Australia Post
Casey K.Australia Post

Hi Victoria,

That delayed status just comes up automatically when a parcel hasn't arrived within the time frame initially estimated.

Looking at the tracking, this was only posted on Monday the 19th so the delivery estimate calculated by the online tracking seems a bit off. Our website does advise allowing 2-4 business days for same state deliveries within NSW at the moment so it is actually expected to reach you by today.

It hasn't been scanned out for delivery yet though so does appear to have been held up. This is likely due to the ongoing COVID situation in NSW which is having a pretty heavy impact on our network.

I really apologise for the delay, we'll be working to get this to you as soon as possible. In the meantime, it's worth letting your sender know you are still waiting and feel free to contact us on 13 13 18, via social media or by lodging and enquiry on our website if you'd like us to set up a case to keep an eye on this delivery for you.

-Casey

Jo K
Jo Kasked
Domestic Parcel Post (Standard)

Hi, I posted a small parcel on Monday 19th and the status today, Thursday 22nd is 'we've got it'. Expected delivery was yesterday or today? How can I get an update on this? Tracking #R358360014310713
Thank you, Jo

1 answer
Australia Post
Casey K.Australia Post

Hi Jo,

Sorry to hear it's taking longer than expected. The best way to get updates is to keep an eye on the tracking as you'll see an update there as soon as your parcel does receive a scan. Looks like it did receive an update early this morning. Depending on where it's heading to, I'd expect delivery very soon but please reach out to our help and support team on 13 13 18 or via social media with the address details if needing an updated delivery estimate.

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