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MyPost Business beware of damaged goods claims process
Aust Post have an outdated claims process. Although you pay for extra cover for full value of the article being sent.
(Quote): Aust Post will not process a claim with photo evidence, your customer is required to take the item and packaging to a Postal Manager at a corporate post office, not LPO, for a third party damage assessment to be conducted and can make packaging recommendations for future parcels. (End quote)
This process encourages businesses to rethink if the additional 'Extra insurance' for items over $100 is serving the purpose.
I have been waiting for a parcel it has been in Kelmscott Perth arrived 10 th February and yet still not delivered I live in Kelmscott what is going on hopeless today 17 th still nothing has arrived
Nothing is perfect especially the Australian Post!
Was posted than sent back, now is posted again where am I going to get it God knows. It's slower than a donkey. The postal service is horrible. Now that everything has to be posted there should be more postal places than just the Australian post, or F the whole system.
Do Not Even Think About Choosing Australia Post
- Australia Post takes more than one week to deliver a small item from one suburb to another within the same city
- They refuse to provide you with updates and reasons as to what happened and why
- They keep using Covid as an excuse for delays, although life is back to normal and we are 11 months into this pandemic; plenty of time to update procedures
- They publicly tell you they are willing to help you and ask you to send them a private message So that they can have a look into it, but they won‘t come back to you and ignore your private messa...
No delivery. Never arrived
Never arrived. No delivery of product i ordered from interstate. P.O. kept it then returned to sender. So close. Ok, but at least notify me of this. No attempt of notification. Zero follow through.
Tracking number 34DCC500187101000964506
Are the postal delivery personnel the laziest bunch or what? Fully supported by Australia Post!
I have complained about the issue of not getting parcels (large and small) delivered to my door countless times! I am mostly home, so that excuse won't work! So have others, in my circle of acquaintance!
It means that us oldies especially, have to turn up at our post office and cart around at times heavy parcels because the lazy postal delivery personnel can't be bothered to deliver the parcels to our door!
Do I (we) ever hear back from Australia Post? Never! It is just ignored and the practice continues unabated! An absolute shocker as far as service to the public is concerned!
UPDATE: Surprise surprise! My parcel today was delivered to my front door! Will this continue, though?
auspost are useless
for I currently have 2 parcels that these monkeys cannot tell me where they are and both have tracking and are from 2 different senders everyone you speak to will tell you a different story Delayed – waiting to be processed for delivery mean we have lost it
Don’t know how they justify the poor service
I organised for Australia Post to have a fairly large item delivered from Sydney to Melbourne. The item was posted on the 25th January. The staff that I have been dealing with have been trying to assist and have been very responsive. Fingers crossed, they will be able to locate it and deliver it soon.
Why can’t you people shut the gate . Lot’s of people have dogs . Losers. I gave you 1 star because none wasn’t an option. Was you born in a tent . I’m over Australia post .
Had couple of my parcel delivery delayed for days and the postman simply dropped a ticket to collect from post office rather than ringing the door bell. Why would you bother to show up in the door steps and not deliver the item, it's beyond me.
How long is a piece of string
I understand Covid-19 is having an impact on delivery times, but I wish delivery time estimates felt less like absolute guesswork. If I order today will I get my package within a week? Two? Three? Australia Post has often been on the slow side in recent years, now a package might arrive in a time frame no different to pre-Covid, or it might take so long to arrive you'll be wondering if its been redirected to be sorted on the moon.
My latest order - to be sent from Melbourne, Vic to Bathurst, NSW - was placed on the 28th Jan, early in the day t...o take advantage of the "post before x time for guaranteed same day dispatch". The seller did indeed provide the tracking information and confirmation it'd been sent same day. Then no sign of motion in tracking until the 1st Feb. I've seen it take longer, so not too bad I guess. It proceeds to show the usual "in transit to next facility" to Sydney. Cut to today, the 3rd Feb and it's been processed in Sydney and is now "in transit to next facility" in Queensland for some reason, so moving further away from where it's due to be delivered. Its estimated delivery date is now Sun 14th Feb. While it will probably end up arriving sooner it also wouldn't surprise if a simple interstate delivery did manage to take over 2 weeks to arrive as I've experienced that more than once in recent months. Thankfully it's nothing terribly urgent, but the frequently large differences in delivery times package to package are irritating.
Got a text saying my parcel was on board for delivery. Next message my delivery is at the Perth Business centre.
Looked at tracking and says no one in attendance. We were home all day with my wife working in front study with road viewable and a dog to boot.
Never turned up. Had this happen before where the guy didnt get out of van & drove off on my CTV
Now I have to drive into the city.
Item has been awaiting collection for 2 months costing us money useless Australia post
My wife made a special order for a client, the parcel contained 2 x scented soy candles that took 2 days to make as she makes all her candles by hand, she posted the items once they were set and tracking number is as follows EBA00127491701008300900, 1 angry client as the candles have yet to be delivered 2 months after they were sent and on Australia post website it states waiting to be collected. My wife had to refund the customer $80.00 as item seems to be missing, so now my wife is over $80.00 in loss plus the postage she paid on top along wi...th the time hand making candles and pouring them. I understand we have been going through a tuff time with covid 19 however 2 months is a fricking joke especially if it has been awaiting collecting for 2 months then why has Australia thieving post not sent the parcel back, maybe the staff i say took them home for there own enjoyment as there all thick as thieves now we hit a pandemic. There phone service is just as bad as we call numerous times and the options you select are muted like i am sure there aware of this, cause there a bunch of typical bludgers that are sitting in there home office doing nothing at their cost of there customers. Send the freaking parcel back Australia thieving post or this will go further as there is no excuses for your staff to keep an item not belonging to your staff or Australia thieving post. My suggestion to all is use Sendle as they are honest and super fast and on most occasions cheaper & they do not lose or keep the customers items as Australia post do. Australia post is not worth the number 2 that comes out of our rear ends and there just as chit as ever with lies lies and more lies, also sent another 2 parcels recently to North Queensland a week apart 1 is ready to be collected as where the other we sent a week prior is sitting in Brisbane which i find hard to understand how the item sent a week after has arrived where the 1 sent a week earlier has not moved from Brisbane tells me the morons they are at enjoying taking money yet can not honour there services except for 1 that's pinching customers items, times up Aus post your bad karma is coming time the press screws you along with others who will ask were the hell have items we pay to be delivered gone.
8 days to deliver an A4 envelope from Melbourne to Sydney!!!
What a pathetic organisation Australia Post has become.
It took 9 days to deliver an A4 envelope from Melbourne metro to Sydney metro. Regardless of the China's virus - this service level is unacceptable.
A full refund for service level breaches would sharpen their act.
AustPost are faking customer signature signed by themselves
In the past month, we had several high valued deliveries and all required signatures. We were waiting at home and sticked note on the door asking to knock the door or using door chime for deliveries. But Austpost postman had simply dropped all parcels at our carport without knocking the door for signature. We could only know parcels had been delivered after received tracking notification.
It looks like that Austpost is encouraging their staff to illegally fake customer signature regardless I had complained to this issue.
Unacceptable Delivery Time
I've waited 8 business days for my parcel to be delivered for an exchange with a company which has a time limit for exchanges.. I'm now told it will now be up to another 5 business days before it is delivered... I have been tracking the parcel and it has not moved from Adelaide at all and it's due to be shipped to VIC..
AusPost website says it takes around 3 business days to deliver and to allow up to 6 business days for shipments from SA to VIC... this timeframe has not been fulfilled as the parcel will now take up to 13 business days to be delivered which is over double the time specified on the website... this is unacceptable service.
Didn't receive may package
Didn't receive my package waited over a month seller got a refund but refused 2 give me my money back Australia post said nothing they can do take it up with seller maybe u should stop thieving peoples packages definitely wouldn't recommend FAR.Q.2
Australia Post is routinely overcharging Parcel Post
Recently Australia has adopted a policy that domestic Standard Parcel Post that is sent in Australia Post mailers such as padded bags, boxes, etc. can be sent at flat rate within Australia dependent on the size of the mailer. For example, SMALL padded bags and SMALL boxes should be charged $8.95 (plus the cost of the mailer). MEDIUM mailers are similarly treated at $12.20 (up to 5 kg).
On my last two occasions at the Post Office, the counter person took my parcel (already packaged in a paid-for Australia Post mailer), placed it the scales, a...
Not happy jan - Australia post
How easy is it to send a properly address parcel from Sydney to Melbourne ?Well it did not happen for me. My tracking # r238801010444666 to post code 3165 sent from Marrickville 2204 on the 21 Jan 2021. As of today 26 Jan 2021 it sits in Adelaide 5000 SA. I have been following the tracking number all the way what a pain. I have made 2 chase up calls, case 37925129 I dare not say but delivery has blown out to to be 29 jan-2 Feb. ( fingers crossed) anyhow that is my Australia post horror story . Aust post please correct me if I am wrong.
Love Australia Post
I have never had an issue with Australia Post. Our post man (yes, he is a man) is excellent, he goes out of his way to deliver parcels in a safe place and places items in a plastic bag when it's raining. I can't understand why so many people have so many negative things to say. I just received a parcel on Wednesday in WA sent from VIC on Monday and Tuesday was a public holiday. Outstanding work!
Questions & Answers
Waiting on 33A38148341401000930806
Says delayed. Waiting to be processed for delivery since 8th May and no update yet. Please advise? Been couple of days and nothing has changed
I'm sorry that you're still waiting on this one. It does seem to be running late as delivery would have been expected by Monday the 10th. Hopefully it turns up tomorrow for you.
There’s been no update on the item since 8th May why is that?
It's hard to say at this point Ryan,
It's either running late and hasn't arrived at your delivery centre yet, or it's been lost in transit. At this point the odds are that it's late though.
Need update on parcel EBA02113272901008320900.
No scanning 1 week since posting via letter box.
Looks like it's out for delivery today :)
I can see it was posted in WA which explains why there wasn't a scan for such a long period of time as the parcel needed to make it to a facility in QLD.
Posting at a post office rather than in a street box will ensure a parcel receives a lodgement scan but whenever posting in a box, make sure to allow enough time for it to reach a facility close to it's destination. You can check current estimated delivery times here:
Need update for Parcel R637183032518961 to 2747. Transferred from Chullora NSW to Redbank Qld????
I'm not sure why R637183032518961 ended up detouring via Qld since it does seem to be going to 2747. The sorters in Brissy will have picked up on the discrepancy when they sorted it on Monday, so going by our current delivery time frames between Qld and NSW, I'd expect delivery on Monday.
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